IBM 6.00E+04 manual PSeries 630 Model 6C4 and Model 6E4 Users Guide

Models: 6C4 6.00E+04

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This is the number of the System Administration Center computer (catcher) that receives problem calls from systems. Contact the system administrator for the correct telephone number to enter here.

vDigital Pager Phone Number In Event of Emergency

This is the number for a pager carried by someone who responds to problem calls from your system.

vCustomer Voice Phone Number

This is the number for a telephone near the system, or answered by someone responsible for the system. This is the telephone number left on the pager for callback.

vCustomer System Phone Number

This is the number to which your system's modem is connected. The service or

administration center representatives need this number to make direct contact with your system for problem investigation. This is also referred to as the Call In phone number.

vCustomer Account Number

This number is available for service providers to use for record-keeping and billing.

vCall Out Policy Numbers to call if failure

This is set to either First or All. If the call-out policy is set to First, call out stops at the first successful call to one of the following numbers in the order listed:

1.Service Center

2.Customer Administrative Center

3.Pager

If Call Out Policy is set to All, call-out attempts to call all of the following numbers in the order listed:

1.Service Center

2.Customer Administrative Center

3.Pager

v Customer RETAIN Login ID Customer RETAIN Login Password These settings apply to the RETAIN service function.

vRemote Timeout, in seconds Remote Latency, in seconds

These settings are functions of the service provider's catcher computer.

vNumber of Retries While Busy

This is the number of times the system should retry calls that resulted in busy signals.

vSystem Name (System Administrator Aid)

This is the name given to the system and is used when reporting problem messages.

Note: Knowing the system name aids the support team in quickly identifying your system's location, configuration, history, and so on.

You can access this service aid directly from the AIX command line, by typing: /usr/lpp/diagnostics/bin/uspchrp -m

116pSeries 630 Model 6C4 and Model 6E4 User's Guide

Page 134
Image 134
IBM 6.00E+04 manual PSeries 630 Model 6C4 and Model 6E4 Users Guide