/usr/samples/syscatch directory. Contact the service provider for the correct telephone number to enter here.

ŸCustomer Administrative Center Phone Number

This is the number of the System Administration Center computer (catcher) that receives problem calls from systems. Contact the system administrator for the correct telephone number to enter here.

ŸDigital Pager Phone Number In Event of Emergency

This

is the number for

a pager carried by someone who responds to problem

calls

from your system.

 

ŸCustomer Voice Phone Number

This is the number for a telephone near the system, or answered by someone responsible for the system. This is the telephone number left on the pager f callback.

ŸCustomer System Phone Number

This is the number to which your system's modem is connected. The service or administrative center representatives need this number to make direct contact

with your system for problem investigation. This is alsoCall referredIn to as the phone number.

ŸCustomer Account Number

This number is available for service providers to use for record-keeping and billing.

ŸCall Out Policy Numbers to call if failure

This

is set to either first

or all. If the call

out policy

is

set to

first

the

first successful call to

one of the following

numbers in

the

order

listed

1.Service Center

2.Customer Administrative Center

3.Pager

If

Call

Out

Policy is set to all, call out attempts to call all of the followi

in

the

order

listed:

1.Service Center

2.Customer Administrative Center

3.Pager

ŸCustomer RETAIN Login ID Customer RETAIN Login Password

These settings apply to the RETAIN service function.

Chapter 6. Introducing Tasks and Service117 Aids

Page 133
Image 133
IBM H80 Series manual Introducing Tasks and Service117 Aids