/usr/samples/syscatch directory. Contact the service provider for the correct
telephone number to enter here.
Customer Administrative Center Phone Number
This is the number of the System Administration Center computer (catcher) that
receives problem calls from systems. Contact the system administrator for the
correct telephone number to enter here.
Digital Pager Phone Number In Event of Emergency
This is the number for a pager carried by someone who responds to problem
calls from your system.
Customer Voice Phone Number
This is the number for a telephone near the system, or answered by someone
responsible for the system. This is the telephone number left on the pager for
callback.
Customer System Phone Number
This is the number to which your system's modem is connected. The service or
administrative center representatives need this number to make direct contact
with your system for problem investigation. This is also referred to as the
Call Inphone number
.
Customer Account Number
This number is available for service providers to use for record-keeping and
billing.
Call Out Policy Numbers to call if failure
This is set to either first or all. If the call out policy is set to first, call-out stops at
the first successful call to one of the following numbers in the order listed:
1. Service Center
2. Customer Administrative Center
3. Pager
If Call Out Policy is set to all, call out attempts to call all of the following numbers
in the order listed:
1. Service Center
2. Customer Administrative Center
3. Pager
Customer RETAIN Login ID
Customer RETAIN Login Password
These settings apply to the RETAIN service function.
Chapter 6. Introducing Tasks and Service Aids 117