The Service Director code also gives the user the option to establish a single system
as the problem reporting server. A single system, accessible over the user network,
can be used as the central server for all the other systems on the Local Area
Network (LAN) that are running the Service Director application. If the Service
Director application on a remote client decides a service request needs to be placed,
the client forwards the information to the Service Director server which dials the
service center telephone number from its locally attached modem. In this scenario,
the user only needs to maintain a single analog line for providing call-out capabilities
for a large set of servers.
A modem is required for enabling automated problem reporting to the IBM service
center. Configuration files for several types of modems are included as part of the
Service Director package. Refer to “Modem Configuration Menu” on page 54 for
more information on configuring your modem.
Chapter 2. Using the Model H80 23