IBM H80 Series manual Service Director

or a predetermined retry threshold is reached. In the event the Service Processor is unsuccessful in bringing the system online (or in the event that the user asked to be alerted to any Service Processor-assisted restarts), the system can call home to report the error.

The Call Home function can be initialized

to call

either

a

service

center

telephone

number, a customer administration center, or a

digital

pager

telephone

number. The

Service Processor can be configured to stop

at

the

first

successful

call to any of t

numbers

listed,

or can

be

configured

to

call

every number provided. If connected to

the service center, the Service Processor

transmits the

relevant

system

information

(the system's serial number and model type) and Service Request Number

(SRN). If

connected to a digital pager service, the Service Processor inputs

a

Customer Voice

Telephone Number

defined by

the

customer. An

established sequence of digits or

the telephone number to a

phone

near

the

failed

system

could

be used

to

signal

a

system administrator to a potential system failure.

During

normal

operations,

the

Service Processor

can

also

be

configured

to

monitor

the AIX operating system. If AIX does not respond to the Service Processor

heartbeat, the Service Processor assumes the

operating system is hung. The

service processor can automatically initiate

a

restart

and,

if

enabled,

initiate

the c

home function

to

alert

the

appropriate

people

to

the

system

hang.

Unlike the Service Director, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems.

Prior to installing the Service Director feature, ensure that you have the latest level system firmware. You also need a properly configured modem. For more

information on configuring a modem, see “Modem Configuration Menu” on page 54.

Service Director

The Service Director is a software extension to the AIX operating system that monitors the system while the AIX operating system is running. The Service Director monitors and analyzes all recoverable system failures, and, if needed, can automatically place a service call to a service center (without user intervention).

The service center receives the machine type/serial number, host name, SRN, and a problem description. The service center analyzes the problem report and, if warranted, dispatches a service person to the customer site. The service center also determines if any hardware components need to be ordered prior to the service person's arrival.

22 RS/6000 Enterprise Server Model H80 Series User's Guide