IBM Magstar 3494 Problem Scenario Action Specic Inaccessible Volume, Specic Misplaced Volume

Table for Problem Determination using the Search Database for Volumes Window

Table 14. Problem Determination with the Search Database for Volumes Window

Problem Scenario	Action
Speci®c Inaccessible Volume	1.	Enter the volser in the ®eld provided and then select
A host console message indicates that an operation failed		the Search button.
because the volume is inaccessible.	2.	The database record for the volume is shown. The
An Import/Export operation produced a Status File record		inaccessible ¯ag should be set (the fourth position of
		the ¯ags ®eld set to 1).
with a Status Code 16 Stacked Volume Access Failure	3.	Place the library in Pause mode.
	4.	Enter the library and ®nd the volume using the cell
		positions indicated in the database record. Check
		both the cell and home positions. If the cell position
		indicated is a device, check that device.
	5.	If the volume is stuck in a device, call your service
		representative.
	6.	If you can remove the volume, place it in the
		Convenience Input¤Output Station.
	7.	Check the volumes on either side of the cell to ensure
		that they are fully seated in their cells. If a volume is
		not seated, the gripper cannot get the volume to the
		left of the unseated volume.
	8.	Return the library to Auto mode.
	9.	Resubmit the library request or job after the inventory
		update is complete.
Speci®c Misplaced Volume	1.	Enter the volser in the ®eld provided and select the
A host console message indicates that an operation failed		Search button. The database record for the cartridge
		is shown.
because the volume is misplaced.
		The misplaced ¯ag should be set (the ®rst position of
An Import/Export operation produced a Status File record		the ¯ags ®eld set to 1).
with a Status Code 16 Stacked Volume Access Failure	2.	If the Manual mode ¯ag (®fth position of the ¯ag ®eld)
		is also set, check if the volume was taken out of the
		library.
	3.	Place the library in Pause mode.
	4.	Open the front doors on the library and ®nd the
		location where the volume was last known to be
		(indicated in the database record for the cell and
		home location).
	5.	Look for the volser in the surrounding cells. If the cell
		location indicated is a device, check that device.
	6.	If the volume is stuck in a device, call your service
		representative.
	7.	If you ®nd the volume, place it in the Convenience
		Input¤Output Station.
	8.	Return the library to Auto mode.
	9.	Resubmit the library request or job after the inventory
		update is complete.

Chapter 8. Problem Determination Procedures 281