IBM Magstar 3494 Device xxx has failed. a service call is needed, Gripper failure on gripper

Table 16. Intervention Required Conditions relating to tape drives in the library (continued)

Intervention Required Condition	Resolution Actions
Message	Although the intervention message can be cleared from
Device xxx has failed. A service call is needed.	the list of actions, the device failure will remain. Further
	attempts to use the device will re-display the intervention
Probable Cause	required message.
A load or unload failure was detected on tape device xxx
and the automatic recovery process was not able to
successfully complete the operation. The device is no
longer available for use and requires service.

Table for Intervention Conditions of Other Library Components

Table 17. Intervention Required Conditions relating to other library components

Intervention Required Condition	Resolution Actions
Message	1.	Place the library system in pause mode.
A cartridge could not be released from gripper x.	2.	Open the appropriate enclosure door.
Probable Cause	3.	Remove the cartridge from the indicated gripper.
	4.	Place the cartridge in the error recovery cell. The
The cartridge in gripper x remained in the gripper after an		error recovery cell is cell 1A1. (Cell 1A3 if dual
attempt was made to put it in a cell or device. This may		grippers are installed in the library.)
be because of a damaged cartridge, alignment of the	5.	Close the enclosure door.
library or a failing gripper. The gripper remains available	6.	Place the library system in auto mode.
for use after the cartridge is removed.
Message	1.	Place the library system in pause mode.
Gripper failure on gripper x.	2.	Open the appropriate enclosure door.
Probable Cause	3.	Remove the cartridge from the indicated gripper.
	4.	Place the cartridge in the error recovery cell. The
Gripper x has repeatedly failed to release a cartridge.		error recovery cell is cell 1A1. (Cell 1A3 if dual
		grippers are installed in the library.)
Service is required.
	5.	Close the enclosure door.
	6.	Place the library system in auto mode.
	7.	Call your service representative.
Message	1.	Call your service representative.
The gripper con®guration has changed. The library	2.	The library system must be put in service mode and
		re-taught to show the current gripper con®guration.
must be re-taught.
Probable Cause	3.	This condition cannot be cleared by selecting it from
		the list of actions. Instead, this condition is cleared
The second gripper has either been installed or removed		automatically by the library system when it is
		re-taught.
from the library, but the library has not been re-taught.
Damage to the library can result if the library is not
re-taught.
Message	1.	Determine what caused the stop. The usual cause is
An emergency stop has occurred.		an open enclosure door, check the System Summary
		window item Enclosure Doors to see if one or more
Probable Cause		doors are open.
	2.	Close the enclosure door(s).
If an enclosure door is opened while the library is in Auto
	3.	Place the library system in Auto mode.
mode, an emergency stop is performed.

Chapter 8. Problem Determination Procedures 285