Problem Solving | NEC 320Lb-R guide

5

Problem Solving

!Problem Solving

!Static Precautions

!Troubleshooting Checklists

!Diagnostic Procedures

!Specific Problems and Corrective Actions

!Problems with the Network

!PCI Installation Tips

!Error Messages and Beep Codes

!How to Identify BIOS and BMC Revision Levels

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NEC 320Lb-R manual Problem Solving

Contents

EXPRESS5800/320Lb/320Lb-R Page Proprietary Notice and Liability Disclaimer Page Contents Setting Up the System Iv Contents CRU Replacement and Upgrades Vi Contents Using This Guide Using This Guide Viii Using This Guide Text Conventions Related Documents System Release Notes Safety Notices General Notices Safety Notices for Users Outside of the U.S.A. and Canada Xii Using This Guide Fire Related Notices Shock Related Notices Xiv Using This Guide Rack-mount Related Notices Care and Handling System Overview Overview Tower-Based System System Overview Fault-Tolerant Hardware Front View Bezel Installed System Chassis Wheels for moving a tower-model unit Parts for stabilizing a tower-model unitSee LEDs in this chapter for details Rack-mount Model Front View Bezel removed Disk LED green/amber Rear View 11 12 13 Rack-mount Model Rear View System Overview CPU Module CPU Module System Overview CPU Module Board CPU Module Board System Overview PCI Module PCI board retention bracket PCI Module Board PCI Module Board System Overview Chassis Board Layout Rack-mount Model 10. Chassis Board Layout System Overview PCI Module LEDs BMC Status LEDBMC Status LED LED indications Description Action System Overview PCI Module Status and Disk Access LEDs PCI Module Status LEDs 1 and 2 and Disk Access LEDLED indications Description Action Disk Access CPU Module LEDs CPU Module Status LEDs 1CPU Status LEDs LED status Description Action PCI Board Slot Status LEDs Hard Disk LEDPCI Board Slot Status LEDs Hard Disk Status LEDs LAN Connector LEDs LAN Connector LEDsLED indications LAN connector 100/10 1000/100/10 Features of the CPU Module Feature DescriptionSystem Components and Module Set CPU Modules Storage Bays Features of the PCI moduleDisk #1 Disk #4 Features of the Storage Bays and Hard Disk Drives PCI Adapter Cards Floppy Disk Drive 11. External Floppy Diskette Drive System Features Optional ComponentsXeon Processor System Memory USB/IDE Controller Network Controllers Scsi Controller Video ControllerPeripheral Controller Serial Ports External Device Connectors Baseboard Management Controllers BMC System Overview Setting Up the System Setting Up the System Selecting a Site Important Accessories Unpacking the System Installation Tower Model Screws Stabilizer Lock Lever Setting Up the System Installation of Rack-mount Model By trained maintenance personnel Setting Up the System Connections Maintenance Connecting the Power Cords Connecting the Power Cords Setting Up the System Basic Operation Locking and Unlocking the Front Bezel Detach Rack-mount ModelAttach Power on PCI Module Power Button Location Power OFF Post Check Flow of Post Behavior at Occurrence of Error Post Error Messages Forced Shutdown and Clear Forced Shutdown Configuring Your System Configuring Your System Configuring Your System Using the Bios Setup Utility Bios Setup UtilityMenu Use Setup Menu Value Keys Bios Setup Configuration SettingsKey Function in Setup Menu Main Menu Choices or Feature Display Only Description Your SettingEnglish US Feature Description Your Setting Advanced Menu Advanced Submenu EnabledProcessor Information Submenu Peripheral Configuration Submenu Memory Information Submenu3F8, IRQ4 2F8, IRQ3 Disabled Monitoring Configuration SubmenuOption ROM Submenu Keyboard Features Submenu Auto10/sec Sec Security Menu Clear Server Power State Versus AC Link Settings State Before Power Off Setting Stay Off Last State Power OnSystem Hardware Menu Unmasked Thermal Sensor Submenu Wake On Events SubmenuConsole Redirection Submenu 19.2K Boot Menu Boot Device Priority MenuExit Menu Exit Menu Running the Fast!Util Fast!Util UtilityFast!Util Options Menu Host Adapter Settings Submenu Configuration Settings MenuConfiguration Settings Menu Feature Choices or Display Only Description Your Setting Scsi Device Settings SubmenuYes Scsi Bus Settings Submenu Autoconfigure Scsi Device Submenu Selectable Boot Settings Submenu Restore Default Settings SubmenuScan Scsi Bus Raw Nvram Data Submenu Select Host Adapter Scsi Disk UtilityExit Configuration Settings Modified Exit Fast!UTIL Configuring System Jumpers Before You Begin Off, Enable System Jumper SummaryOff, Protect Off, Not Used Moving System Jumpers Moving a Jumper Shorting Plug Clearing Cmos and Password Page CRU Replacement and Upgrades CRU Replacement and Server Upgrades General Information Precautions CRU Replacement and Server Upgrades Preparing Your System for Upgrade Opening and Closing the Front Bezel Rack-mount Model Replacing CPU Modules Removing a CPU Module Installing a CPU Module Module Locking Latch Locking the CPU Module in the Chassis Installing a Processor Replacing or Adding Processors CPU Board Component Locations Raise the lever on the socket to its up position. See Figure 11. Installing the Processor Position the heat sink on the processor. See Figure Removing a Processor 15. Securing the Processor Heatsink 16. Removing the Processor Heatsink CRU Replacement and Server Upgrades Replacing or Adding DIMMs Installing DIMMs 19. Removing a Dimm Cover 20. Installing a Dimm Removing DIMMs Replacing a PCI Module Removing a PCI Module 22. PCI Module Status LED Indicators Installing a PCI Module 24. Locking the PCI Module in the Chassis Installing PCI Adapter Boards 25. PCI Adapter Board Expansion Slots 27. Adjusting the Board Bracket PCI Board 30. Installing the PCI Board Retaining Bracket Installing a Hard Disk Drive 32. Unlocking and Removing a Drive Carrier 33. Mounting the Hard Drive into the Drive Carrier Removing a Hard Disk Drive 35. Removing a Hard Disk Drive Hot-Swapping a Hard Drive Problem Solving Static Precautions Problem SolvingProblem Solving Checklist Troubleshooting ChecklistsInitial System Startup Running New Application Software After System Has Been Running Correctly Diagnostic Procedures Error CheckingTroubleshooting Guide Preparing the System for Diagnosing Problems Monitoring Post Verifying Proper Operation of Key System Indicators Post Keys and ErrorsConfirming Loading of the Operating System Action/Message Description Power LED Does Not Light Specific Problems and Corrective ActionsIncorrect or No Beep Code No Characters Appear on Screen Characters are Distorted or Incorrect Diskette Drive Activity LED Does Not Light Bootable CD-ROM Is Not Detected Problems with Application SoftwareCD-ROM Drive Activity Light Does Not Light Problems with the Network PCI Installation Tips Error Messages and Beep Codes MWA/ESMPRO Error Messages = a = Cor0 +5.0vsAlm Cor0 CLK Alm Cor1 +3.3vsAlm CPU Ierr CPU0 +2.5VcAlm Suspected Description Procedure Color Stat Module Suspected Description Procedure CPU2 CPU21 TempAlm = D = Post Error Codes and Messages Post Error Codes and MessagesError Code and Message Description Action Setup 0B42 Error Code and Message Description 0BDA 0BDE Setup Post Error Beep Codes Beeps Error Recommended Action Bios Revision Level Identification How to Identify Bios and BMC Revision LevelsBMC Revision Level Identification Technical Specifications Technical Specifications Table A-1. Server Unit Technical SpecificationsServer Unit Technical Specifications A-3 Power SupplySystem Power KeyboardPage Port Addresses I/O Port Addresses Port AddressAddress Chip in Use Glossary Glossary Process of loading the operating system into memory Disk Operating System See operating system See backplane slot Bytes. See also byte 048,576 bytes. See also byte Power-On-Self-Test An industry standard serial port. See also serial port Type of storage device using magnetic tape Page Equipment Log Equipment Log Equipment Log Equipment Log Page Index Index-1 Index-2 Page 456-01675-000