Creating a Support File | Q-Logic 5602 instruction

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2 – Command Line Interface Usage Creating a Support File

2.6

Creating a Support File

If you contact technical support about a problem with your switch, they may request that you create and send a support file. This support file contains all of the switch configuration information which can be helpful in diagnosing the problem. The Create Support command creates the support file (dump_support.tgz) on the switch. If your workstation has an FTP server, you can proceed with the command prompts to send the file from the switch to a remote host. Otherwise, you can use FTP to download the support file from the switch to your workstation.

NOTE: Support files are deleted from the switch during a power cycle or switch reset.

The following example creates a support file and sends it to a remote host.

SANbox #> create support

Log Msg:[Creating the support file - this will take several seconds]

FTP the dump support file to another machine? (y/n): y

Enter IP Address of remote computer: 10.20.33.130

Login name: johndoe

Enter remote directory name: bin/support

Would you like to continue downloading support file? (y/n) [n]: y

Connected to 10.20.33.130 (10.20.33.130).

220localhost.localdomain FTP server (Version wu-2.6.1-18) ready.

331Password required for johndoe.

Password: xxxxxxx

230 User johndoe logged in. cd bin/support

250 CWD command successful. lcd /itasca/conf/images

Local directory now /itasca/conf/images bin

200 Type set to I. put dump_support.tgz

local: dump_support.tgz remote: dump_support.tgz 227 Entering Passive Mode (10,20,33,130,232,133)

150Opening BINARY mode data connection for dump_support.tgz.

226Transfer complete.

43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec) Remote system type is UNIX.

Using binary mode to transfer files.

221-You have transferred 43430 bytes in 1 files.

221-Total traffic for this session was 43888 bytes in 1 transfers.

221Thank you for using the FTP service on localhost.localdomain.

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Q-Logic 5602 manual Creating a Support File, Local directory now /itasca/conf/images bin

Contents

Firmware Version Document Revision History Table of Contents Section Port Configuration Section Zoning Configuration Section Device Security Configuration Connection Security ConfigurationRadius Server Configuration Add Members to an Alias Remove Members from an Alias Simple Network Management Protocol Configuration Event Log ConfigurationCommand Reference Section 59183-01 a Index List of Tables Introduction Switch Models and Examples Intended AudienceRelated Materials New in This Release Technical Support AvailabilityTraining Support Headquarters Contact Information Introduction Technical Support 59183-01 a This section describes the following tasks Command Line Interface Usage To log off, enter the Exit command Logging In to the Switch Opening and Closing an Admin Session Entering CommandsCommand-Line Completion Getting Help Setting Page Breaks Local directory now /itasca/conf/images bin Creating a Support File Ftp Downloading and Uploading Files Userimages password images Factory User Accounts User Account Configuration Displaying User Account Information Creating User Accounts Following example deletes the user account named user3 Modifying User Accounts and Passwords Network and Fabric Configuration Displaying Name Server Information WWN Displaying the Ethernet Network Configuration Configuring the Ethernet Port Verifying a Switch in the Network Verifying and Tracing Fibre Channel ConnectionsFollowing is an example of a connection failure Port Switch configuration consists of the following tasks Displaying Switch Information Switch Operational Information PID Ppid CPU Time System Process Information Elapsed Time Between Resets Switch Configuration Parameters Configuration Information Security Configuration Parameters Zoning Configuration Parameters Heartbeat LED Activity Hardware Information Firmware Information Managing Switch Services Please Note Managing Switch Configurations Display a List of Switch ConfigurationsActivate a Switch Configuration Copy a Switch Configuration Delete a Switch ConfigurationModify a Switch Configuration Decimal value, 100-100000 msec Creating the Backup File Back Up and Restore a Switch Configuration Downloading the Configuration File Ftp ipaddress user images password images ftp bin Restoring the Configuration File Setting the Date and Time Paging a Switch Switch Configuration Setting the Date and Time List Resetting a Switch Installing FirmwareSwitch Reset Methods Nondisruptive Activation One-Step Firmware Installation Enter the password for your account name FTP only Wait for the unpack to complete Custom Firmware Installation Display Feature Licenses Managing Switch Feature Upgrades Install a Feature License Key Page Displaying Port Information This section describes the following topicsYou can display the following port information Arbff Port Configuration Parameters PL-XPL-VC-SG3-22 Port Operational Information Port Threshold Alarm Configuration Parameters Port Performance FTRJ8524P2BNL Transceiver Information Set config port Modifying Port Operating Characteristics Port Binding SANbox admin-config # set config security port Resetting a Port Configuring Port Threshold Alarms SANbox admin-config # set config threshold Online Tests for Ports Testing a Port Offline Tests for Ports Display Port Test Results Cancel a Port Test Current value Extending Port Transmission Distance SANbox # show donor Port Config Zoning Configuration Displaying Zoning Database Information Configured Zone Set Information SANbox # zoning list Active ZoneSet Information Active Zone Set Information Zone Membership Information Zone Set Membership Information Alias and Alias Membership Information Zoning Modification History E2JBOD2 Zoning Database Limits Configuring the Zoning Database SANbox # admin start SANbox admin # config edit Modifying the Zoning Database Removing Inactive Zone Sets, Zones, and Aliases Resetting the Zoning Database Create a Zone Set Managing Zone SetsDelete a Zone Set Managing Zone Sets consists of the following tasks Copy a Zone Set Rename a Zone SetAdd Zones to a Zone Set Remove Zones from a Zone Set Managing Zones Deactivate a Zone SetCreate a Zone Delete a Zone Copy a Zone Rename a ZoneAdd Members to a Zone Remove Members from a Zone Create an Alias Managing AliasesDelete an Alias Rename an Alias Copy an Alias Add Members to an AliasRemove Members from an Alias Managing SSL and SSH Services Connection Security Configuration TelnetEnabled True / False SSHEnabled Creating an SSL Security Certificate Displaying SSL and SSH ServicesPage Device Security Configuration Displaying Security Database Information Configured Security Set Information MD5 Active Security Set Information Group Membership Information Security Set Membership Information Security Database Limits Security Database Modification History Set Config Security command Configuring the Security Database Before Reaching the end of the list Modifying the Security Database Resetting the Security Database Create a Security Set Managing Security SetsDelete a Security Set Rename a Security Set Remove Groups from a Security Set Add Groups to a Security SetActivate a Security Set Deactivate a Security Set Create a Group Managing GroupsDelete a Group Rename a Group Add Members to a Group Copy a Group Remove Members from a Group Modify a Group Member Radius Server Configuration Displaying Radius Server Information Configuring a Radius Server on the Switch Page Starting and Stopping Event Logging Event Log Configuration Displaying the Event Log Controlling Messages in the Output Stream Filtering the Event Log Display Configure the Event Log Managing the Event Log Configuration Display the Event Log Configuration Restore the Event Log ConfigurationClearing the Event Log Logging to a Remote Host Creating and Downloading a Log File Page You control the Snmp service SNMPEnabled parameters through Managing the Snmp Service 12-2 59183-01 a Displaying Snmp Information Modifying the Snmp Configuration SANbox admin # reset snmp Resetting the Snmp ConfigurationPage Access Authority Command Reference Syntax and Keywords Command Commands are listed in alphabetical order as follows Command Listing Authority AdminSyntax Keywords Syntax alias AliasKeywords add alias memberlist Copy aliassource aliasdestination List Delete aliasMembers alias Remove alias memberlist Config Syntax configKeywords activate configname Edit configname RestoreSave configname 59183-01 a 13-9 Create Keywords certificateSupport 59183-01 a 13-11 SANbox admin # create support Following is an example of the Create Certificate command Date Syntax dateKeywords MMDDhhmmCCYY Exit Authority None Syntax exitCloses the Telnet session Fcping Authority NoneKeywords address Fctrace PortdestinationHopcount Examples The following is an example of the Fctrace command Syntax feature FeatureAdd licensekey log Keywords add licensekey Following is an example of the Feature Log command Syntax firmware install Firmware Install 59183-01 a 13-21 Syntax group Group ISL Group Member Attributes Keywords add group Port Group Member Attributes MS Group Member Attributes Configures security for attachments to other switchesCopy groupsource groupdestination Create group type Group Member Attributes Edit group member Remove group memberlist Members groupRename groupold groupnew Securitysets group Following is an example of the Group Edit command Following is an example of the Group Members command Following is an example of the Group List command Syntax hardreset Hardreset Command Help command keywordHelp Keyword Following is an example of the History command Re-execute selected commandsHistory History Hotreset Hotreset Keywords cleanup ImageSyntax image Unpack file 13-36 59183-01 a Lip Following is an example of the Lip commandReinitializes the specified loop port Lip portnumber Authority None Syntax logout Logout Syntax passwd accountname Keywords accountname Passwd Ping Ping ipaddressIpaddress Examples The following is an example of the Ps command Authority None Syntax psDisplays current system process information Authority None Syntax quit Quit Reset Syntax resetKeywords config configname Factory ServicesPort portlist Radius Workstation could lose communication with the switch SwitchSystem Zoning Values Switch Configuration Defaults Parameter 4-Gbps Port Defaults Port Configuration Defaults Port Threshold Alarm Configuration Defaults Snmp Configuration Defaults Zoning Configuration Defaults 11. Services Configuration Defaults 10. Radius Configuration Defaults 13. Security Configuration Defaults 12. System Configuration Defaults Security Keywords activeClear Edit LimitsSave Following is an example of the Security History command Following is an example of the Security List command Following is an example of the Security Limits command Syntax securityset SecuritysetKeywords activate securityset Active Create securityset Copy securitysetsource securitysetdestinationDeactivate Delete securityset Following is an example of the Securityset List command Following is an example of the Securityset Groups command Syntax set alarm option Set AlarmKeywords option Option can be one of the following Set Beacon Set beacon stateState 14. Port Configuration Parameters Set Config PortKeywords port portnumber Ports portnumber Send Arbff True instead of IDLEs False on the loop 14. Port Configuration Parameters 14. Port Configuration Parameters 59183-01 a 13-65 13-66 59183-01 a Set Config Security Syntax set config security15. Security Configuration Parameters 13-68 59183-01 a 16. Port Binding Configuration Parameters Set Config Security Portbinding Set Config Switch Syntax set config switch17. Switch Configuration Parameters Resource Allocation Timeout Value. The number of millisec Set Config Threshold Syntax set config threshold18. Port Alarm Threshold Parameters Following is an example of the Set Config Threshold command Error rate has fallen below the falling trigger Set Config Zoning Syntax set config zoning19. Zoning Configuration Parameters 59183-01 a 13-75 Set log Set LogArchive Component filterlist Display filter Level filter Disables monitoring on all portsMonitors none of the severity levels Specifies all ports Start Alarms are always logged and always displayed on the screenStop Stops logging of events Set Pagebreak Keywords stateSyntax pagebreak state 59183-01 a 13-81 Set Port EnableSet port clear Set port portnumber State state Speed transmissionspeed Configures Radius servers on the switch Set Setup RadiusSet setup radius Configuration fields 20. Radius Service Settings 13-86 59183-01 a Configures services on the switch Set Setup ServicesSyntax set setup services 21. Switch Services Settings 21. Switch Services Settings 59183-01 a 13-89 Configures Snmp on the switch Set Setup SnmpSyntax set setup snmp 22. Snmp Configuration Settings 22. Snmp Configuration Settings 13-92 59183-01 a Set Setup System Syntax set setup system23. System Configuration Settings 13-94 59183-01 a Admin session Set Switch StateSet switch state state State can be one of the following Set timezone Set Timezone Show About Authority None SyntaxShow about Show alarm Show AlarmSettings Following is an example of the Show Alarm command Syntax show broadcast Show Broadcast Displays chassis component status and temperature Show ChassisShow chassis Displays configuration parameters for one or more ports Show Config PortShow config port portnumber Portnumber 13-102 59183-01 a Show Config Security Displays the security database configuration parametersSyntax show config security Show config security portbinding portnumber Show Config Security Portbinding Show Config Switch Displays the switch configuration parametersSyntax show config switch Show Config Threshold Displays alarm threshold parameters for the switchSyntax show config threshold Show Config Zoning Displays zoning configuration parameters for the switchSyntax show config zoning Syntax show domains Show Domains Show donor Show Donor Show fabric Show Fabric Show fdmi portwwn Show FdmiPortwwn Question marks ? Following is an example of the Show Fdmi WWN command Show Interface Displays the status of the active network interfacesSyntax show interface Show log Show LogNumberofevents Component Options Level Following is an example of the Show Log Level command SettingsFollowing is an example of the Show Log Options command Port Show Lsdb Displays Link State database informationShow lsdb Show Media InstalledShow media Portlist 25. Transceiver Information 13-120 59183-01 a 59183-01 a 13-121 Show Mem Following is an example of the Show Mem commandDisplays information about memory activity Show mem count Show NS Show ns optionOption Following is an example of the Show NS portID command Displays the current pagebreak setting Show PagebreakSyntax show pagebreak Syntax show perf portlist Show PerfKeywords portlist Byte portlist Outbyte portlist Errors portlistFrame portlist Inframe portlist Following is an example of the Show Perf Byte command Show Port Show port26. Show Port Parameters Lipalpdalps LIPF7F7 26. Show Port Parameters 59183-01 a 13-133 Syntax show post log Show Post Log Show Setup Mfg Displays manufacturing information about the switchSyntax show setup mfg Show Setup Radius Syntax show setup radiusDisplays Radius server information Show Setup Services Displays switch service status informationSyntax show setup services Displays the current Snmp settings Show Setup SnmpSyntax show setup snmp Following is an example of the Show Setup Snmp command Show Setup System Displays the current system settingsSyntax show setup system Show Steering Show steering domainidDomainid Displays switch operational information Show SwitchShow switch 27. Switch Operational Parameters 13-142 59183-01 a Displays the current time zone setting Show TimezoneSyntax show timezone Show Topology Displays all connected devicesSyntax show topology 59183-01 a 13-145 Show users Show Users Show Version Syntax shutdown Shutdown Test Cancel Test cancelPort portnumber Syntax test port portnumber Test PortOffline loopbacktype Online 28. Port Test Parameters 13-152 59183-01 a Test status Test Status Examples The following is an example of the Uptime command UptimeAuthority None Syntax uptime Syntax user UserKeywords accounts Add Following is an example of the User Edit command Following is an example of the User Add command Following is an example of the User List command Following is an example of the User Delete command Examples The following is an example of the Whoami command WhoamiAuthority None Syntax whoami Syntax zone ZoneKeywords add zone memberlist Copy zonesource zonedestination Members zone Delete zoneRemove zone memberlist Rename zoneold zonenew Following is an example of the Zone Members command Following is an example of the Zone Zonesets command Syntax zoneset Zoneset Remove zoneset zonelist Delete zonesetRename zonesetold zonesetnew Zones zoneset Following is an example of the Zoneset Zones command Following is an example of the Zoneset List command Zoning Syntax zoningDelete orphans 29. Zoning Database Limits Opens a Zoning Edit session 13-168 59183-01 a Following is an example of the Zoning Limits command Following is an example of the Zoning List command Index Index-2 59183-01 a FTP See File Transfer Protocol Example Index-4 59183-01 a 59183-01 a Index-5 Index-6 59183-01 a Set Config Security Port command Show Config Security Port command 59183-01 a Index-9 Index-10 59183-01 a 59183-01 a Index-11