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Q-Logic 5602 manual Creating a Support File, Local directory now /itasca/conf/images bin

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2 – Command Line Interface Usage Creating a Support File

2.6

Creating a Support File

If you contact technical support about a problem with your switch, they may request that you create and send a support file. This support file contains all of the switch configuration information which can be helpful in diagnosing the problem. The Create Support command creates the support file (dump_support.tgz) on the switch. If your workstation has an FTP server, you can proceed with the command prompts to send the file from the switch to a remote host. Otherwise, you can use FTP to download the support file from the switch to your workstation.

NOTE: Support files are deleted from the switch during a power cycle or switch reset.

The following example creates a support file and sends it to a remote host.

SANbox #> create support

Log Msg:[Creating the support file - this will take several seconds]

FTP the dump support file to another machine? (y/n): y

Enter IP Address of remote computer: 10.20.33.130

Login name: johndoe

Enter remote directory name: bin/support

Would you like to continue downloading support file? (y/n) [n]: y

Connected to 10.20.33.130 (10.20.33.130).

220localhost.localdomain FTP server (Version wu-2.6.1-18) ready.

331Password required for johndoe.

Password: xxxxxxx

230 User johndoe logged in. cd bin/support

250 CWD command successful. lcd /itasca/conf/images

Local directory now /itasca/conf/images bin

200 Type set to I. put dump_support.tgz

local: dump_support.tgz remote: dump_support.tgz 227 Entering Passive Mode (10,20,33,130,232,133)

150Opening BINARY mode data connection for dump_support.tgz.

226Transfer complete.

43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec) Remote system type is UNIX.

Using binary mode to transfer files.

221-You have transferred 43430 bytes in 1 files.

221-Total traffic for this session was 43888 bytes in 1 transfers.

221Thank you for using the FTP service on localhost.localdomain.

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Q-Logic 5602 manual Creating a Support File, Local directory now /itasca/conf/images bin

Contents

Firmware Version Document Revision History Table of Contents Section Port Configuration Section Zoning Configuration Section Device Security Configuration Connection Security ConfigurationRadius Server Configuration Add Members to an Alias Remove Members from an AliasSimple Network Management Protocol Configuration Event Log ConfigurationCommand Reference Section59183-01 a Index List of Tables Introduction Switch Models and Examples Intended AudienceRelated Materials New in This Release Technical Support AvailabilityTraining Support Headquarters Contact InformationIntroduction Technical Support 59183-01 a This section describes the following tasks Command Line Interface UsageTo log off, enter the Exit command Logging In to the SwitchOpening and Closing an Admin Session Entering CommandsCommand-Line Completion Getting Help Setting Page BreaksLocal directory now /itasca/conf/images bin Creating a Support FileFtp Downloading and Uploading Files Userimages password images Factory User Accounts User Account ConfigurationDisplaying User Account Information Creating User Accounts Following example deletes the user account named user3 Modifying User Accounts and PasswordsNetwork and Fabric Configuration Displaying Name Server Information WWN Displaying the Ethernet Network ConfigurationConfiguring the Ethernet Port Verifying a Switch in the Network Verifying and Tracing Fibre Channel ConnectionsFollowing is an example of a connection failure Port Switch configuration consists of the following tasks Displaying Switch InformationSwitch Operational Information PID Ppid CPU Time System Process InformationElapsed Time Between Resets Switch Configuration Parameters Configuration InformationSecurity Configuration Parameters Zoning Configuration ParametersHeartbeat LED Activity Hardware InformationFirmware Information Managing Switch Services Please Note Managing Switch Configurations Display a List of Switch ConfigurationsActivate a Switch Configuration Copy a Switch Configuration Delete a Switch ConfigurationModify a Switch Configuration Decimal value, 100-100000 msec Creating the Backup File Back Up and Restore a Switch ConfigurationDownloading the Configuration File Ftp ipaddress user images password images ftp bin Restoring the Configuration FileSetting the Date and Time Paging a SwitchSwitch Configuration Setting the Date and Time List Resetting a Switch Installing FirmwareSwitch Reset Methods Nondisruptive Activation One-Step Firmware InstallationEnter the password for your account name FTP only Wait for the unpack to complete Custom Firmware InstallationDisplay Feature Licenses Managing Switch Feature UpgradesInstall a Feature License Key Page Displaying Port Information This section describes the following topicsYou can display the following port information Arbff Port Configuration ParametersPL-XPL-VC-SG3-22 Port Operational InformationPort Threshold Alarm Configuration Parameters Port Performance FTRJ8524P2BNL Transceiver InformationSet config port Modifying Port Operating CharacteristicsPort Binding SANbox admin-config # set config security port Resetting a PortConfiguring Port Threshold Alarms SANbox admin-config # set config threshold Online Tests for Ports Testing a PortOffline Tests for Ports Display Port Test Results Cancel a Port TestCurrent value Extending Port Transmission DistanceSANbox # show donor Port Config Zoning Configuration Displaying Zoning Database Information Configured Zone Set InformationSANbox # zoning list Active ZoneSet Information Active Zone Set Information Zone Membership Information Zone Set Membership InformationAlias and Alias Membership Information Zoning Modification History E2JBOD2 Zoning Database LimitsConfiguring the Zoning Database SANbox # admin start SANbox admin # config edit Modifying the Zoning Database Removing Inactive Zone Sets, Zones, and Aliases Resetting the Zoning DatabaseCreate a Zone Set Managing Zone SetsDelete a Zone Set Managing Zone Sets consists of the following tasksCopy a Zone Set Rename a Zone SetAdd Zones to a Zone Set Remove Zones from a Zone SetManaging Zones Deactivate a Zone SetCreate a Zone Delete a ZoneCopy a Zone Rename a ZoneAdd Members to a Zone Remove Members from a ZoneCreate an Alias Managing AliasesDelete an Alias Rename an AliasCopy an Alias Add Members to an AliasRemove Members from an Alias Managing SSL and SSH Services Connection Security ConfigurationTelnetEnabled True / False SSHEnabled Creating an SSL Security Certificate Displaying SSL and SSH ServicesPage Device Security Configuration Displaying Security Database Information Configured Security Set InformationMD5 Active Security Set Information Group Membership Information Security Set Membership InformationSecurity Database Limits Security Database Modification HistorySet Config Security command Configuring the Security DatabaseBefore Reaching the end of the list Modifying the Security Database Resetting the Security DatabaseCreate a Security Set Managing Security SetsDelete a Security Set Rename a Security SetRemove Groups from a Security Set Add Groups to a Security SetActivate a Security Set Deactivate a Security SetCreate a Group Managing GroupsDelete a Group Rename a GroupAdd Members to a Group Copy a GroupRemove Members from a Group Modify a Group MemberRadius Server Configuration Displaying Radius Server Information Configuring a Radius Server on the Switch Page Starting and Stopping Event Logging Event Log ConfigurationDisplaying the Event Log Controlling Messages in the Output Stream Filtering the Event Log DisplayConfigure the Event Log Managing the Event Log ConfigurationDisplay the Event Log Configuration Restore the Event Log ConfigurationClearing the Event Log Logging to a Remote Host Creating and Downloading a Log File Page You control the Snmp service SNMPEnabled parameters through Managing the Snmp Service12-2 59183-01 a Displaying Snmp Information Modifying the Snmp Configuration SANbox admin # reset snmp Resetting the Snmp ConfigurationPage Access Authority Command ReferenceSyntax and Keywords CommandCommands are listed in alphabetical order as follows Command ListingAuthority AdminSyntax KeywordsSyntax alias AliasKeywords add alias memberlist Copy aliassource aliasdestinationList Delete aliasMembers alias Remove alias memberlistConfig Syntax configKeywords activate configname Edit configname RestoreSave configname 59183-01 a 13-9 Create Keywords certificateSupport 59183-01 a 13-11 SANbox admin # create support Following is an example of the Create Certificate commandDate Syntax dateKeywords MMDDhhmmCCYY Exit Authority None Syntax exitCloses the Telnet session Fcping Authority NoneKeywords address Fctrace PortdestinationHopcount Examples The following is an example of the Fctrace command Syntax feature FeatureAdd licensekey log Keywords add licensekeyFollowing is an example of the Feature Log command Syntax firmware install Firmware Install59183-01 a 13-21 Syntax group GroupISL Group Member Attributes Keywords add groupPort Group Member Attributes MS Group Member Attributes Configures security for attachments to other switchesCopy groupsource groupdestination Create group typeGroup Member Attributes Edit group memberRemove group memberlist Members groupRename groupold groupnew Securitysets groupFollowing is an example of the Group Edit command Following is an example of the Group Members command Following is an example of the Group List commandSyntax hardreset HardresetCommand Help command keywordHelp KeywordFollowing is an example of the History command Re-execute selected commandsHistory HistoryHotreset HotresetKeywords cleanup ImageSyntax image Unpack file 13-36 59183-01 a Lip Following is an example of the Lip commandReinitializes the specified loop port Lip portnumberAuthority None Syntax logout LogoutSyntax passwd accountname Keywords accountname PasswdPing Ping ipaddressIpaddress Examples The following is an example of the Ps command Authority None Syntax psDisplays current system process information Authority None Syntax quit QuitReset Syntax resetKeywords config configname Factory ServicesPort portlist RadiusWorkstation could lose communication with the switch SwitchSystem ZoningValues Switch Configuration DefaultsParameter 4-Gbps Port Defaults Port Configuration DefaultsPort Threshold Alarm Configuration Defaults Snmp Configuration Defaults Zoning Configuration Defaults11. Services Configuration Defaults 10. Radius Configuration Defaults13. Security Configuration Defaults 12. System Configuration DefaultsSecurity Keywords activeClear Edit LimitsSave Following is an example of the Security History command Following is an example of the Security List command Following is an example of the Security Limits commandSyntax securityset SecuritysetKeywords activate securityset ActiveCreate securityset Copy securitysetsource securitysetdestinationDeactivate Delete securitysetFollowing is an example of the Securityset List command Following is an example of the Securityset Groups commandSyntax set alarm option Set AlarmKeywords option Option can be one of the followingSet Beacon Set beacon stateState 14. Port Configuration Parameters Set Config PortKeywords port portnumber Ports portnumberSend Arbff True instead of IDLEs False on the loop 14. Port Configuration Parameters 14. Port Configuration Parameters 59183-01 a 13-65 13-66 59183-01 a Set Config Security Syntax set config security15. Security Configuration Parameters 13-68 59183-01 a 16. Port Binding Configuration Parameters Set Config Security PortbindingSet Config Switch Syntax set config switch17. Switch Configuration Parameters Resource Allocation Timeout Value. The number of millisec Set Config Threshold Syntax set config threshold18. Port Alarm Threshold Parameters Following is an example of the Set Config Threshold command Error rate has fallen below the falling triggerSet Config Zoning Syntax set config zoning19. Zoning Configuration Parameters 59183-01 a 13-75 Set log Set LogArchive Component filterlistDisplay filter Level filter Disables monitoring on all portsMonitors none of the severity levels Specifies all portsStart Alarms are always logged and always displayed on the screenStop Stops logging of eventsSet Pagebreak Keywords stateSyntax pagebreak state 59183-01 a 13-81 Set Port EnableSet port clear Set port portnumberState state Speed transmissionspeedConfigures Radius servers on the switch Set Setup RadiusSet setup radius Configuration fields20. Radius Service Settings 13-86 59183-01 a Configures services on the switch Set Setup ServicesSyntax set setup services 21. Switch Services Settings21. Switch Services Settings 59183-01 a 13-89 Configures Snmp on the switch Set Setup SnmpSyntax set setup snmp 22. Snmp Configuration Settings22. Snmp Configuration Settings 13-92 59183-01 a Set Setup System Syntax set setup system23. System Configuration Settings 13-94 59183-01 a Admin session Set Switch StateSet switch state state State can be one of the followingSet timezone Set TimezoneShow About Authority None SyntaxShow about Show alarm Show AlarmSettings Following is an example of the Show Alarm commandSyntax show broadcast Show BroadcastDisplays chassis component status and temperature Show ChassisShow chassis Displays configuration parameters for one or more ports Show Config PortShow config port portnumber Portnumber13-102 59183-01 a Show Config Security Displays the security database configuration parametersSyntax show config security Show config security portbinding portnumber Show Config Security PortbindingShow Config Switch Displays the switch configuration parametersSyntax show config switch Show Config Threshold Displays alarm threshold parameters for the switchSyntax show config threshold Show Config Zoning Displays zoning configuration parameters for the switchSyntax show config zoning Syntax show domains Show DomainsShow donor Show DonorShow fabric Show FabricShow fdmi portwwn Show FdmiPortwwn Question marks ?Following is an example of the Show Fdmi WWN command Show Interface Displays the status of the active network interfacesSyntax show interface Show log Show LogNumberofevents ComponentOptions LevelFollowing is an example of the Show Log Level command SettingsFollowing is an example of the Show Log Options command PortShow Lsdb Displays Link State database informationShow lsdb Show Media InstalledShow media Portlist25. Transceiver Information 13-120 59183-01 a 59183-01 a 13-121 Show Mem Following is an example of the Show Mem commandDisplays information about memory activity Show mem countShow NS Show ns optionOption Following is an example of the Show NS portID command Displays the current pagebreak setting Show PagebreakSyntax show pagebreak Syntax show perf portlist Show PerfKeywords portlist Byte portlistOutbyte portlist Errors portlistFrame portlist Inframe portlistFollowing is an example of the Show Perf Byte command Show Port Show port26. Show Port Parameters Lipalpdalps LIPF7F7 26. Show Port Parameters 59183-01 a 13-133 Syntax show post log Show Post LogShow Setup Mfg Displays manufacturing information about the switchSyntax show setup mfg Show Setup Radius Syntax show setup radiusDisplays Radius server information Show Setup Services Displays switch service status informationSyntax show setup services Displays the current Snmp settings Show Setup SnmpSyntax show setup snmp Following is an example of the Show Setup Snmp commandShow Setup System Displays the current system settingsSyntax show setup system Show Steering Show steering domainidDomainid Displays switch operational information Show SwitchShow switch 27. Switch Operational Parameters13-142 59183-01 a Displays the current time zone setting Show TimezoneSyntax show timezone Show Topology Displays all connected devicesSyntax show topology 59183-01 a 13-145 Show users Show UsersShow Version Syntax shutdown ShutdownTest Cancel Test cancelPort portnumber Syntax test port portnumber Test PortOffline loopbacktype Online28. Port Test Parameters 13-152 59183-01 a Test status Test StatusExamples The following is an example of the Uptime command UptimeAuthority None Syntax uptime Syntax user UserKeywords accounts AddFollowing is an example of the User Edit command Following is an example of the User Add commandFollowing is an example of the User List command Following is an example of the User Delete commandExamples The following is an example of the Whoami command WhoamiAuthority None Syntax whoami Syntax zone ZoneKeywords add zone memberlist Copy zonesource zonedestinationMembers zone Delete zoneRemove zone memberlist Rename zoneold zonenewFollowing is an example of the Zone Members command Following is an example of the Zone Zonesets command Syntax zoneset ZonesetRemove zoneset zonelist Delete zonesetRename zonesetold zonesetnew Zones zonesetFollowing is an example of the Zoneset Zones command Following is an example of the Zoneset List commandZoning Syntax zoningDelete orphans 29. Zoning Database Limits Opens a Zoning Edit session13-168 59183-01 a Following is an example of the Zoning Limits command Following is an example of the Zoning List command Index Index-2 59183-01 a FTP See File Transfer Protocol ExampleIndex-4 59183-01 a 59183-01 a Index-5 Index-6 59183-01 a Set Config Security Port command Show Config Security Port command 59183-01 a Index-9 Index-10 59183-01 a 59183-01 a Index-11