Tektronix Phaser 350 manual Problems and solutions, Symptom Solution

6Troubleshooting

Problems and solutions

Refer to the following tables if you encounter problems with the printer.

Media feeding or jamming problems

Symptom	Solution
Media feed or mispick	Use standard office paper 16 to 32 lb. (60 to 120 g/m2) or
problems at the standard	Tektronix transparency media. Do not load the tray
tray.	beyond the fill line. Paper tray capacity is 200 sheets
	paper or 50 sheets transparency. Transparency tray
	capacity is 175 sheets transparency.
	Refer to “Cleaning for upper media tray jams: media-pick
	roller” on page 5-30.
Paper feed problems at	Use standard office paper 16 to 32 lb. (60 to 120 g/m2).
the lower paper tray.	Do not load the tray beyond the fill line. Paper tray
	capacity is 500 sheets.
Paper jamming inside	Remove and re-latch the maintenance tray. Refer to
the printer.	“Replacing the maintenance tray” on page 5-7.
	Refer to “Cleaning for jams and ink smears: paper-feed
	rollers” on page 5-19.
Paper jamming at	Wait for the front panel prompt before feeding paper.
manual feed slot.	Align paper against the left edge of the manual feed slot.
	Make sure that the proper page size is selected for the
	slot.

Image quality problems

Symptom	Solution
Missing or light color	Refer to “Cleaning for light stripes: printhead” on
stripes on prints.	page 5-14.
Ink streaks or oil on front,	Do not print on both sides of the media. Ink may be
back or edges of print.	offset onto the internal paper path.
	Refer to “Identifying cleaning solutions” on page 5-13.
Transparency print	Use Tektronix premium transparency media. Use the
quality poor.	transparency tray for printing transparencies and specify
	Transparency in a supported printer driver. Refer to
	“Transparency quality tips” on page 3-37.

6-6 Phaser 350 Color Printer