Tektronix Phaser 350 manual Identifying cleaning solutions, Problem type Solution

Caring for Your Printer 5

Identifying cleaning solutions

Cleaning procedures listed in this chapter are referenced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems.

Light stripes or missing colors

Problem type	Solution
Missing or light-colored	Refer to “Cleaning for light stripes: printhead” on
stripes on prints.	page 5-14.

Ink smears or random streaks

Problem type Solution

Ink smears on the front, back or edges of a page.

Oil (drum fluid) on top edge of print.

Refer to “Cleaning for ink smears and transfix problems: internal paper path” on page 5-17.

Refer to “Cleaning for jams and ink smears: paper-feed rollers” on page 5-19.

Refer to “Cleaning for ink smears: paper-exit path” on page 5-25.

Media jams at the upper or lower tray

Problem type	Solution
Paper-pick or jamming	Refer to “Cleaning for upper media tray jams: media-pick
problems at the upper tray.	roller” on page 5-30.
Paper-pick or jamming	Refer to “Cleaning for lower tray jams: paper-pick rollers”
problems at the lower tray.	on page 5-38.

Media jams behind the front cover or manual-feed slot

Problem type	Solution
Media jams behind front	Refer to “Cleaning for jams and ink smears: paper-feed
cover or at manual-feed slot.	rollers” on page 5-19.

Media sticking to transfix roller

Problem type Solution

Media wrapping around black transfix roller inside the exit cover.

Refer to “Cleaning for ink smears and transfix problems: internal paper path” on page 5-17.

User Manual 5-13