Tektronix Phaser 350 manual Printing and installation problems contd

6Troubleshooting

Printing and installation problems (cont'd.)

Symptom	Solution
A Macintosh printed	■ You should install a supported printer driver and the
image has shifted or the	Phaser 350 printer PPD onto your Macintosh to select
margins are not correct.	the correct page sizes from the driver. Refer to “Using
	the Macintosh Installer” on page 2-53 for information.
	■ Turn off Background Printing through the Chooser.
	■ Refer to the topic “Printing from a Macintosh” on
	page 3-14 for details on how to print from a Macintosh.
The Ready message or	■ Make sure that Phaser 350 printer is the selected
the printer’s name is	printer. Try printing the same file to another PostScript
displayed but the file	printer. If the file prints, then the problem could be with
does not print.	the interface cable. Refer to “Interface cables and
	adapters” on page 8-3 for information on ordering
	Tektronix interface cables.
	■ Turn the printer’s power off and wait at least
	15 seconds before turning the power on again.
	■ Refer to “Using a PostScript error handler” on
	page 6-27 for details on using the Tektronix Error
	Handler to determine the cause of the problem.
A Macintosh file does not	■ You may need to expand printer memory. Refer to
print and a virtual	“Memory upgrade” on page 8-7 for more information.
memory (VM) error
appears.

The file does not print or it prints unexpected data.

Make sure that you have the printer set up to receive the appropriate language (PostScript, HP-GL, or PCL5) for that file. Refer to “Check the printer’s language mode” on page 6-25 for more information.

Files sent during	Before printing a file, wait until the printer’s front panel
power-up do not print.	displays Ready or the printer’s name.
The printer receives a file	Do not set the wait timeout to 0. Also, print files should
on the serial or parallel	not have extra characters after the End-of-Job character
port but does not print.	(Ctrl-D). Refer to the on-line manual on the printer’s
	CD-ROM for information on setting timeouts and the
	Ctrl-D character.

6-10Phaser 350 Color Printer