Tektronix Phaser 350 manual All about media jams

6Troubleshooting

All about media jams

Use the following guidelines to help prevent paper and transparencies from jamming inside the printer.

■When installing a new maintenance tray, push on both sides of the tray to latch it firmly into the printer.

■Periodically clean the printer to keep it operating in peak condition. Refer to cleaning details in Chapter 5.

■Fan the paper before loading it into the upper and lower paper trays. For additional information on loading media trays, refer to “All about media” on page 3-29.

■Use standard grade paper 60–120 g/m2 (16–32 lb.); use the manual feed slot for thick papers. Do not use three-holed paper, perforated paper, legal-size paper or envelopes.

■Wait until a front panel message prompts you before feeding a second sheet of paper or transparency into the manual feed slot.

■Keep paper and other supplies clean and free from dust.

■Paper that has been sitting out of its sealed wrapper can become distorted, causing paper jams. Keep paper sealed until you are ready to use it for printing.

■Do not use paper that has been creased or wrinkled.

Caution Never attempt two-sided or two-pass printing on any type of media. Ink already present on the media will offset onto the internal paper path, requiring you to perform cleaning procedures. Excessive buildup of ink in the paper path may cause paper jams.

After you clear the jammed media, the printer feeds a cleaning page to remove a partial image that may be on the printdrum. Once the printdrum is cleared, the printer outputs the original image on a second page. The source of the cleaning page (upper tray is default) is selected through the Printer Defaults menu, Cleaning Page Source front panel menu selection. If you have letterhead or transparencies in the upper tray, you can change the source of the cleaning page to avoid using letterhead for the cleaning page; refer to “Selecting the cleaning page source” on page 7-9.

6-14Phaser 350 Color Printer