Tektronix Phaser 350 manual SymptomSolution, Network Control Panel

6Troubleshooting

Image quality problems (cont'd.)

SymptomSolution

Image prints in black-and-white instead of color.

■PC users: Be sure to use a driver that supports color PostScript. If you are running Windows, use the Tektronix-supplied driver that was shipped with the printer’s software. Refer to “Printing from a workstation” on page 3-20 for information on drivers.

■Microsoft Excel users: Be sure to check the Print using color option in the print dialog box.

■Macintosh users: Use a supported color PostScript printer driver and the Phaser 350 printer’s PPD file. Select Color/Grayscale in the Print Options dialog box. Refer to “Printing from a Macintosh” on page 3-14 for more details on how to print from a Macintosh.

■You may need to install application-related files such as a PDF file for QuarkXPress.

PC Users: Refer to “PC/Windows software” on page 2-31 for information.

Macintosh Users: Refer to “Macintosh software” on page 2-52 for information.

■You may have incorrectly sent the Monochrome color correction utility file to the printer.

Network problems

Symptom	Solution
The printer doesn’t	■ Always make network connections before turning on
appear in the Chooser	the printer. Turn the printer off, wait at least 15 seconds
on a Macintosh.	and turn the printer’s power on again.
	■ Check the termination; refer to the documentation for
	your network adapter or connector for information on
	termination.
	■ Check the configuration page to get the zone name
	and printer name. Refer to “Printer Help Pages” on
	page 7-6. Make sure that the correct zone and printer
	name have been selected in the Chooser.
	■ If you have changed the printer’s name, did you make
	it a unique name (not the same as any other printer in
	the zone)?
	■ Make sure that the correct network is selected in the
	Network Control Panel.

6-8 Phaser 350 Color Printer