Planning for success…
Before you set out on your first big inventory or other data collection event, there are a few things you can do to better your chances for success. Planning and testing before the big day can help you avoid headaches as well as numerous calls to tech support. The whole point of using the TriCoder is to reduce data entry errors and speed up the data collection process. Here is a list of things you can do to make sure both of these things actually happen:
Establish communication in non-portable mode first.
Don‟t collect data and try to upload it without having thoroughly tested your computer interface settings. Keyboard wedge interface users can set their computer interface and test using
Use the Default Program #0 or Sample Program #1 if you can. These programs require no special programming and can greatly cut down on the amount of time you will spend getting your application to work correctly.
If you create a custom program, collect and upload a small amount of data before you go for the whole thing. If you have problems with a small amount of data, think of the disaster you would have uploading your entire inventory without proper testing first.
Stop data entry errors at the source by using the TriCoder’s data integrity features.
Using data identifiers, data type checking, minimum and maximum data lengths and table validation and maintenance can greatly reduce operator error. See the section on Programming for details on each of these features.
Use Voice Messages to speed up data entry.
With proper planning, voice prompts and error messages can reduce the amount of time the operator has to look at the display, making data collection faster and more efficient.
Use outside help when you need it.
You don’t have to be a programmer to write programs for the TriCoder, but if you are a computer novice and are stuck, save time by asking for help. Borrowing a little of a knowledgeable colleagues time or buying a few hours worth of help from a consultant will save you time and money in the long run. If you have technical problems with the TriCoder itself and cannot remedy the problem using the troubleshooting guide in the manual, call your Dealer or Worth Data.
If you have a problem…
Save the shipping box. If you ever need to send the TriCoder or any of its‟ parts back for repair, you will need the original shipping box.
If you have a problem with your TriCoder, consult the troubleshooting section of this manual FIRST. If you cannot find the answer here, call your Dealer or Worth Data for help.
Before you call your dealer or Worth Data for technical support, have your TriCoder and related equipment in front of you and be prepared to explain your problem in detail to the Technical Support Engineer.
The Engineer may ask you to go through some troubleshooting procedures while on the telephone. This will help them determine what is wrong and what the course of action should be. Many problems can be resolved over the telephone and will not require that you return the equipment to us. If you do need to return the TriCoder to Worth Data, the Engineer will issue an RMA number.
If you do need to return the TriCoder for ANY reason, you MUST have an RMA number first. Write the RMA number on the outside of the original shipping box and make sure to insure the shipment. All RMAs should be shipped back to the following address unless directed otherwise:
RMA #XXXXXX
Worth Data Inc.
623 Swift St.
Santa Cruz, CA 95060
91
