Zenith Data Systems MT2000 Problem Solving

Chapter 6

Problem Solving

Contents

Resetting the System............................................................ 1

Troubleshooting Checklists.................................................... 2

Initial System Startup.......................................................2

Running New Application Software .................................... 4

After System Has Been Running Correctly ......................... 4

Additional Troubleshooting Procedures ................................... 4

Error Checking................................................................ 4

Troubleshooting Guide ..................................................... 4

Specific Problems and Corrective Actions ............................... 4

Power LED Does Not Light ............................................... 4

System Cooling Fans Do Not Rotate.................................. 4

No Characters Appear On Screen...................................... 4

Characters are Distorted or Incorrect................................. 4

Incorrect Or No Beep Code............................................... 4

Floppy Disk Drive Activity LED Does Not Light ................... 4

Hard Disk Drive Activity LED Does Not Light...................... 4

Problems with Application Software................................... 4

BIOS User’s Information........................................................4

Error and Status Messages..............................................17

Messages and Beep Codes..............................................20

System and Disk Status LED User’s Information .....................24

Contents

Main Server MT2000 Users Guide Page REGULATORY INFORMATION Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada G Care and Handling Page Bill GrahamContents Page Page Page 1-1 Organization 1-2 1-3 Notational Conventions Chapter 2 Features Bill Graham 2-1 Features Overview 2-2 Expanding the Server as Needs Grow 2-3 Features Configuration Constraints 2-4 System Feature Summary Page 2-6 Chassis Front Features and Controls A 2-7 Features 2-8 Status LED Indicator Descriptions 2-9 Features Resetting the System 2-10 Chassis Rear Features and Controls 2-11 Features Page 2-13 Features System Board Features 2-14 2-15 Features Page 2-17 Features Processor Memory Bus Master I/O Expansion Slots 2-18 Real-Time Clock/Calendar BIOS Video 2-19 Features SCSI Controllers Peripheral Controller Page Page 2-22 SCSI Drive Hot-swap Backplane 2-23 Features Removable Media Drive Bays 2-24 Power System Number of Power Supplies in a Configuration Server Security Page 2-26 Software Locks via the BIOS Setup 2-27 Features Hot Swap Power 2-28 Hot Swap FAN Page 2-30 Figure 2-10. The Rear Fan Features Chapter 3 Setup 3-1 Selecting a Site 3-2 Unpacking the System Getting Familiar with the System Server Security 3-3 Making Connections Page 3-5 Connecting the Power Cord 3-6 Powering On Your System Chapter 4 Configuring Your System Page 4-1 Configuring Your System Configuring Your System 4-2 System Configuration Utility (SCU) 4-3 Configuring Your System Using the SCU 4-4 4-5 Configuring Your System SCU Command Line Parameters 4-6 SCU Configuration Settings 4-7 Configuring Your System Table 4-3. SCU Configurations (Continued) 4-8 ISA Board Configuration 4-9 Configuring Your System 4-10 4-11 Configuring Your System BIOS Setup Utility 4-12 Using the BIOS Setup Utility 4-13 Configuring Your System BIOS Setup Configuration Settings 4-14 Table 4-5. BIOS Setup Configurations * This parameter will be overwritten by the SCU setting. 4-15 * This parameter will be overwritten by the SCU setting. Configuring Your System 4-16 ** Reserved for future use. 4-17 Configuring Your System 4-18 Exiting BIOS Setup Using the Utilities Diskette 4-19 Configuring Your System 4-20 Viewing the Event Log 4-21 Configuring Your System SCSISelect Utility 4-22 Using the SCSISelect Utility 4-23 Configuring Your System SCSISelect Configuration Settings 4-24 Exiting SCSISelect Configuring I/O Riser Board Function Select Switches 4-26 4-27 Configuring Your System Configuring System Board Jumpers Before You Begin Page 4-29 Configuring Your System Table 4-8. System Board Jumper Configurations 4-30 Table 4-8. System Board Jumper Configurations (continued) Table 4-9. CPU Speed Jumper Configurations 4-31 Configuring Your System Moving System Board Jumpers 4-32 Updating the BIOS 4-33 Configuring Your System Resetting the CMOS NVRAM Clearing and Changing the Password Chapter 5 Upgrades and Options Page 5-1 Upgrades and Options Precautions 5-2 5-3 Upgrades and Options 5-4 Preparing Your System for Upgrade 5-5 Upgrades and Options Removing a Side Panel 5-6 Installing a Side Panel 5-7 Upgrades and Options Removing the Top Cover 5-8 A 5-9 Upgrades and Options Installing the Top Cover Removing the Board Support Panel 5-10 Installing the Board Support Panel 5-11 Upgrades and Options Modifying the Processor/Memory Board Removing the Processor/Memory Board 5-12 Pentium Pro Processor 5-13 Upgrades and Options 5-14 5-15 Upgrades and Options DIMMs Page 5-17 Upgrades and Options Installing the Processor/Memory Board 5-18 5-19 Upgrades and Options Modifying the System Board Page 5-21 Upgrades and Options Non-Volatile Memory 5-22 5-23 Upgrades and Options Real-time Clock Battery 5-24 5-25 Upgrades and Options Option Boards 5-26 Installation Considerations 5-27 Upgrades and Options Page 5-29 Upgrades and Options 5-30 Installing an Option Board 5-31 Upgrades and Options 5-32 5-33 Upgrades and Options Removing an Option Board Power Supply Module Page 5-36 Installing or Swapping a Disk Drive in a Hot-swap Bay 5-37 Upgrades and Options Installing or Swapping a Hard Drive 5-38 5-39 Upgrades and Options 5-40 Removable Media Devices and Diskette Drives 5-41 Upgrades and Options 5-42 Installing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 5-43 Upgrades and Options 5-44 5-45 Upgrades and Options 5-46 A B 5-47 Upgrades and Options Page 5-49 Upgrades and Options Removing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 5-50 5-51 Upgrades and Options Swapping Out a Fan Module 5-52 Page Chapter 6 Problem Solving Page 6-1 Problem Solving Resetting the System 6-2 Troubleshooting Checklists Initial System Startup 6-3 Problem Solving 6-4 Running New Application Software 6-5 Problem Solving After System Has Been Running Correctly 6-6 Additional Troubleshooting Procedures Error Checking Troubleshooting Guide 6-7 Problem Solving 6-8 6-9 Problem Solving 6-10 Specific Problems and Corrective Actions Power LED Does Not Light 6-11 Problem Solving System Cooling Fans Do Not Rotate 6-12 No Characters Appear On Screen 6-13 Problem Solving Characters are Distorted or Incorrect Incorrect Or No Beep Code 6-14 Floppy Disk Drive Activity LED Does Not Light 6-15 Problem Solving Hard Disk Drive Activity LED Does Not Light 6-16 Problems with Application Software BIOS Users Information 6-18 Table 6-2. BIOS Messages nn 6-19 Problem Solving Table 6-2. BIOS Messages (Continued) 6-20 Messages and Beep Codes 6-21 Problem Solving Table 6-3. POST Tests 6-22 Table 6-3. POST Tests (continued) 6-23 Problem Solving Table 6-3. POST Tests (continued) 6-24 System and Disk Status LED Users Information 6-25 Problem Solving Table 6-4. System Status LED Indicators Table 6-5. Disk Drive Status LED Panel Indicators 6-26 Table 6-6. System Status Abnormal Conditions Page Page A-1 Before You Begin Static Precautions A-2 Standard SCSI Bus Configuration A-3 A-4 A B C D E RAID Configuration A-6 Installing the RAID Controller Page Page Page A-10 Configuring the RAID Controller Page Page B-1 Memory Configurations Memory DIMM Configurations B-2 Memory Configurations Page Page Page Page Page Page Equipment Log Page Equipment Log (continued) Equipment Log (continued) Glossary A B C D E F Page M N O P R S T V