250APPENDIX F: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Purchase Extended | To enhance response times or extend warranty benefits, contact 3Com or |
Warranty and | your authorized 3Com reseller. |
Professional | and GuardianSM can include 24x7 telephone technical support, software |
Services | upgrades, onsite assistance or advance hardware replacement. |
| Experienced engineers are available to manage your installation with |
| minimal disruption to your network. Expert assessment and |
| implementation services are offered to fill resource gaps and ensure the |
| success of your networking projects. |
| More information on 3Com maintenance and Professional Services is |
| available at www.3com.com. |
| Contact your authorized 3Com reseller or 3Com for additional product |
| and support information. See the table of access numbers later in this |
| appendix. |
|
|
Access Software | Software Updates are the bug fix/maintenance releases for the version |
Downloads | of software initially purchased with the product. In order to access these |
| Software Updates you must first register your product on the 3Com Web |
| site at http://eSupport.3com.com/. |
| First time users will need to apply for a user name and password. A link to |
| software downloads can be found at http://eSupport.3com.com/, or |
| under the Product Support heading at http://www.3com.com/ |
| Software Upgrades are the feature releases that follow the software |
| version included with your original product. In order to access upgrades |
| and related documentation you must first purchase a service contract |
| from 3Com or your reseller. |
|
|
Telephone Technical | To obtain telephone support as part of your warranty and other service |
Support and Repair | benefits, you must first register your product at: |
| http://eSupport.3com.com/ |
When you contact 3Com for assistance, please have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision level
