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3Com 3CRDSF9PWR manual 00800 4411

Models: 3CRDSF9PWR

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252APPENDIX F: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Country	Telephone Number	Country	Telephone Number

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Austria	0800 297 468	Norway	800 11376
Belgium	0800 71429	Poland	00800 4411 357
Denmark	800 17309	Portugal	800 831416
Finland	0800 113153	Russia	88005558588
France	0800 917959	Saudi Arabia	800 8 445 312
Germany	0800 182 1502	South Africa	0800 995 014
Hungary	06800 12813	Spain	900 938 919
Ireland	1 800 553 117	Sweden	020 795 482
Israel	180 945 3794	Switzerland	0800 553 072
Italy	800 879489	U.A.E.	04-3908997
Luxembourg	800 23625	U.K.	0800 096 3266
Netherlands	0800 0227788

You can also obtain support in this region using this URL: http://emea.3com.com/support/email.html

You can also obtain non-urgent support in this region at these email addresses:

Technical support and general requests: customer_support@3com.com

Return material authorization number: warranty_repair@3com.com

Contract requests: emea_contract@3com.com

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3Com 3CRDSF9PWR manual 00800 4411

Contents

3Com OfficeConnect Managed PoE Switch 3Com Corporation Campus Drive Marlborough User Guide OverviewManaging System Information Provides information for About this Guide Conventions RelatedDocumentation Lists conventions that are used throughout this guideAbout this Guide Contents Viewing Basic Settings Configuring Ports Configuring Igmp Snooping Managing System Files Managing Device Diagnostics -O UTSTroubleshooting Page Getting Started Switch AboutOfficeConnect Managed FastOfficeConnect Managed Fast Ethernet PoE Switch-front panel Indicators OfficeConnect Managed Fast Ethernet PoE switch provides LEDLED Status Describes the meanings of the LEDsSpecifications Fast Ethernet PoE switchSystem Installing Setting Up for Methods of Managing a SwitchManagement Refer to Setting Up Web Interface Management on Refer to Setting Up Command Line Interface Management onSwitch Setup Refer to Setting Up Snmp Management V1 or V2 onConfigure IP information manually for your switch or view Automatically configured IP informationInitial Switch Setup and Management Flow Diagram Automatic IP Configuration using Dhcp Manual IP ConfigurationInterface CLI PrerequisitesConnecting the Workstation to the Switch Manually set the IP Address using the Console PortConsole#configure Console#show ip interface Setting Up Web InterfaceChoosing a Browser Setting Up Command LineInterface Management Over the NetworkNetwork Using Telnet Where xxx.xxx.xxx.xxx is the IP address of the switchUpgrading Software using Default UsersEnter y and press Return. The system reboots the switch Following prompt displaysUsing the 3COM WEB Interface Accessing the 3Com Web Interface Starting the 3ComWeb Interface Multi-Session Web ConnectionsEnter Network Password Web InterfaceUnderstanding 3Com Web Interface 3Com Web Interface HomeFollowing table lists the user interface components Interface Components View DescriptionTo access the Device Representation Click Device Summary Device ViewManagement Buttons Using Screen To view configuration informationTable Options Click Administration IP Setup. The IP Setup Page opens IP SetupModify the fields Click . The access fields are modified System Access ModifyConfiguration Configuration to be saved to the flash memoryTo save the device configuration Click . The configuration is savedResetting the Device Click Administration Reset. The Reset Page opensClick . a confirmation message is displayed Reboot in 15 seconds Password is displayedClick Defaults Restores device factory defaultsTo restore the device Restoring FactoryLogging Off DeviceTo log off the device Following message appearsViewing Basic Settings To view the Device Summary Settings Device Summary Page contains the following fieldsPolling Interval Page contains the following fields Polling IntervalClick Device Summary Color Key. The Color Key Page opens Color KeyManaging Device Security Managing Device Security System Access Summary To define System Access InterfaceTo modify System Access Click . The Users are deleted, and the device is updated To remove usersTo configure the Radius client Managing Device Security Authentication Defining Port-Based802.1X Click Security 802.1X Summary. The 802.1X Summary Page opens Defining Port-Based Authentication 802.1X System Setting Port SettingsClick Security 802.1X Setup. The 802.1X Setup Page opens Defining Port-Based Authentication Defining Local DatabaseForwarded on to the originally requested web Authentication To configure Local Database SettingsLocal Database Setup Page contains the following fields Local Database Port Detail Local Database Port Setup Page contains the following fields To display the users stored in the Local Database User Name The name of users stored in the local databaseTo create user entries in the Local Database Create a UserSummary Local Database User Modify To remove a user entry from the Local Database Local Database User RemoveEncrypting Connection toTo configure Https settings Client and server establish a secure encrypted connectionDisabled Https is disabled on the device Https//deviceportnumberHttps Download Certificate Managing Device Security Switch supports both SSH Version 1.5 and 2.0 clients To view the DSA and RSA keys Click Security SSH Host Key. The SSH Host Key Page opensSSH Host Key Page contains the following fields Must use this web page to create a public host key SSH Key GenerateDefining Access Access Control Lists ACLs allow network managers to defineControl Lists Filters that determine traffic classificationsMAC Based ACL Summary To configure MAC-based ACLs Click Device ACL MAC Based ACL Setup. The MAC Based ACLAdd Rules to ACL Select Create ACLTo define a new MAC-based ACL rule Click Device ACL MAC Based ACL Remove. The MAC Based ACLCheck Remove ACL IP Based ACL Summary Defining Access Control Lists To configure IP-based ACLs Click Device ACL IP Based ACL Setup. The IP Based ACL SetupOpens Add Rules to ACL Managing Device Security To create a new IP-based ACL Click Device ACL IP Based ACL Remove. The IP Based ACLUpdated ACL Binding Summary ACL Binding Setup To define ACL BindingTo remove ACL Binding ACL Binding RemoveManaging Device Security Settings To display the storm control settingsStorm Control For all portsConfiguring To configure Broadcast Storm ControlControl Define the relevant fieldsUsing Broadcast Storm Control Managing Device Security Information Device View Viewing System Description Settings System settings. The section includes the following topicsConfiguring the System Name Configuring System TimeTo configure the System Name DeviceTo configure the System Time System Time SetupDefining System Settings Saving the Device Saved to the flash memoryTo reset the device configuration Managing System Information Configuring Ports Port Administration Summary 115 To configure Port Settings Port Administration Setup117 Click Port Administration Detail. The Port Detail Page opens 119 Configuring Ports Aggregating Ports Link Aggregation Summary To create Link Aggregation Blue Displays a member of the aggregation being createdSummary Deselected portsTo modify Link Aggregation Link Aggregation Modify Page includes the following fieldsBlue Displays a member of the modified aggregation Summary To remove Link Aggregation Link Aggregation Remove Page includes the following fieldsLacp Summary Lacp Modify Aggregating Ports Configuring Vlans Click Device Vlan Vlan Detail. The Vlan Detail Page opens VlanVlan Port Detail Click Device Vlan Setup. The Vlan Setup Page opens Vlan Setup Page contains the following fieldsCreate VLANs To create VLANsTo rename VLANs Click Device Vlan Rename. The Vlan Rename Page opensTo edit Vlan Settings Click Device Vlan Modify VLAN. The Modify Vlan Page opens137 To modify Port Vlan Settings Click Device Vlan Modify Port. The Modify Port Page opensTo delete VLANs Click Device Vlan Remove. The Vlan Remove Page opensConfiguring Vlans Address Information IP Setup Page contains the following fields Defining IPAddressing To define an IP interfaceConfiguring ARP Settings ARP Settings Summary To configure ARP entries ARP Settings SetupARP Settings Remove To remove ARP entriesConfiguring ARP Settings Configuring IP and MAC Address Information Table Settings To view address table settingsPort Summary Configuring Igmp Snooping To configure Igmp Snooping Click Device Igmp Snooping Setup. The Igmp SnoopingVlan Settings Configuring Igmp Snooping Configuring Spanning Tree Spanning Tree Summary 157 To configure Spanning Tree Setup Spanning Tree159 Spanning Tree Port Setup To modify Spanning TreeRecommended STA Path Cost Range Configuring Spanning Tree Configuring Snmp Snmp version Snmp version 2cClick Administration Snmp Setup. The Snmp Setup Page opens To set the operational status for SnmpClick Administration Snmp Snmp Add. The Snmp Add Page opens To define Snmp communitiesCommunity String Snmp TrapSnmp Add Page contains the following fields Remove Community String Removing SnmpCommunities To remove Snmp communities or trapsRemove Snmp Trap Service Click Device QoS CoS Summary. The CoS Summary Page opens CoS SummaryTo configure CoS Settings Click Device QoS CoS Setup. The CoS Setup Page opensTo configure the queue mode Click Device QoS Queue. The Queue Setup Page opensCoS to Queue Summary To configure CoS values to queues With 0 representing the lowest queue and 3 as the highestTo view the Dscp to CoS mapping Dscp to CoS SummaryDscp to CoS Setup To map Dscp to CoS valuesClick Device QoS Trust Setup. The Trust Setup Page opens Trust Setup Page contains the following fieldsIngress Rate Limit Bandwidth SummaryEgress Shaping Rates To configure Bandwidth Settings Bandwidth Setup Page contains the following fieldsBe applied to the egress traffic on a specified interface Egress Shaping Rate Configuring Quality of Service Voice Vlan Summary To configure Voice Vlan Settings Voice Vlan SetupVoice Vlan is defined, and the device is To configure Voice Vlan port settings Voice Vlan Port SetupDevice is updated To view Voice Vlan Port Detail Settings Port DefinitionsFor specific ports Configuring Voice Vlan To view Voice Vlan OUI Settings OUI ListVoice Vlan OUI Summary Page contains the following fields To modify Voice Vlan OUI Settings Voice Vlan OUI Modify Page contains the following fieldsConfiguring Quality of Service Managing System Files Managing System Files Configuration Upload To backup System filesConfiguration Download To restore System filesRestoring SoftwareTo download the software image Software DownloadManaging System Files Ethernet Devices Device Power Display Port PoE Summary Page displays the following informationPort Power Display To configure Port PoE Settings Click Port PoE Setup. The Port PoE Setup Page opens203 Managing Power Over Ethernet Devices Managing System Logs System Log Severity LevelsTo view Logging Logging DisplayLogging Setup Page contains the following fields To define Log ParametersManaging System Logs Viewing Statistics To view port statistics Port Statistics SummaryPort Statistics Summary Page Field Description Port Statistics Summary Page Field Description 213 Port Statistics Summary Page Field Description Managing Device Diagnostics Port mirroring is not supported for trunk ports To enable port mirroring Port Mirroring SetupManaging Device Diagnostics To remove port mirroring Port Mirroring RemoveTo view cables diagnostics Cable Diagnostics SummaryConfiguring Cable Diagnostics Diagnostics To test cablesUsing the command line interface to ping another device Pinging AnotherRequest packets to another node on the network Press Esc to stop pinging 3Com Network SupervisorAccess Manager DirectorHP OpenView Network NodeManager Application such as 3Com Enterprise Management Suite EMSAppendix a 3COM Network Management Environmental PhysicalFeature Description ElectricalSwitch Features Interface with Crossover Mdix SSL Appendix B Device Specifications and Features PC-AT Serial Cable Null Modem Cable RJ-45 to RS-232 25-pinEthernet Port RJ-45 Pin Assignments 10/100 and 1000BASE-T RJ-45 connectionsEthernet Port RJ-45 Pin Assignments Appendix C PIN-OUTS Problem TroubleshootingSolutions No connection and the port LED is off Lost Password Problems Possible Cause SolutionProblems Possible Cause Solution Appendix D Troubleshooting Access Control List Address ResolutionBoot Protocol Service DscpAppendix E Glossary Ieee 802.3u IeeeIgmp Snooping Igmp QueryPort Authentication See Ieee Link Aggregation See Port TrunkRemote Remote MonitoringProtocol Rstp Secure Shell SSHByte blocks and error-corrected Though located on the same LANXModem Service Benefits Register YourProduct to Gain TTroubleshootWarranty ServicesAccess Software Purchase ExtendedMust apply for a user name and password Contact UsNext section Directory of 3Com resources by region at00800 4411 Contact Us Appendix F Obtaining Support for Your 3COM Products Regulatory Notices