Troubleshooting AAA

Troubleshooting RADIUS Configuration

The RADIUS protocol operates at the application layer in the TCP/IP protocol suite. This protocol prescribes how the device and the RADIUS server of the ISP exchange user information with each other.

Symptom 1: User authentication/authorization always fails.

Possible reasons and solutions:

zThe user name is not in the userid@isp-name or userid.isp-nameformat, or the default ISP domain is not correctly specified on the device — Use the correct user name format, or set a default ISP domain on the device.

zThe user is not configured in the database of the RADIUS server — Check the database of the RADIUS server, make sure that the configuration information about the user exists.

zThe user input an incorrect password — Be sure to input the correct password.

zThe device and the RADIUS server have different shared keys — Compare the shared keys at the two ends, make sure they are identical.

zThe device cannot communicate with the RADIUS server (you can determine by pinging the RADIUS server from the device) — Take measures to make the device communicate with the RADIUS server normally.

Symptom 2: RADIUS packets cannot be sent to the RADIUS server.

Possible reasons and solutions:

zThe communication links (physical/link layer) between the device and the RADIUS server is disconnected/blocked — Take measures to make the links connected/unblocked.

zNone or incorrect RADIUS server IP address is set on the device — Be sure to set a correct RADIUS server IP address.

zOne or all AAA UDP port settings are incorrect — Be sure to set the same UDP port numbers as those on the RADIUS server.

Symptom 3: The user passes the authentication and gets authorized, but the accounting information cannot be transmitted to the RADIUS server.

Possible reasons and solutions:

zThe accounting port number is not properly set — Be sure to set a correct port number for RADIUS accounting.

zThe device requests that both the authentication/authorization server and the accounting server use the same device (with the same IP address), but in fact they are not resident on the same device — Be sure to configure the RADIUS servers on the device according to the actual situation.

Troubleshooting HWTACACS Configuration

See the previous section if you encounter an HWTACACS fault.

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3Com WX3000 Troubleshooting AAA, Troubleshooting Radius Configuration, Troubleshooting Hwtacacs Configuration