AT&T Toll Fraud Crisis Intervention | AT&T 585-310-231 manual

AT&T Toll Fraud Crisis Intervention

If you suspect you are being victimized by toll fraud or theft of service and need technical support or assistance, call the AT&T GBCS National Service Assistance Center (NSAC) immediately.

MERLIN LEGEND Communications System Repair (NSAC)	800 628-2888
AUDIX Help LIne	800 562-8349

NOTE:

These services are available 24 hours a day, 365 days a year. Consultation charges may apply.

AT&T Corporate Security

Whether or not immediate support is required, please report all toll fraud incidents perpetrated on AT&T services to AT&T GBCS National Service Assistance Center (NSAC) at 800-288-2888. In addition to recording the incident, AT&T services are available for consultation on product issues, investigative support, law enforcement, and education programs.

A-12Issue 2.0 December 1995

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AT&T 585-310-231 manual AT&T Toll Fraud Crisis Intervention, AT&T Corporate Security

Contents

Merlin Legend Contents Planning the Integration Implementing the Integration Merlin Legend Switch Administration System Security and Toll Fraud Installing Merlin Legend Software on the Intuity System ABB Xii Issue 2.0 December Intended Audience About This DocumentPurpose How This Book Is OrganizedPage Conventions Used Trademarks and Service Marks Product Name Company Document Number Issue Related Resources Xviii Issue 2.0 December How to Make Comments About This Book AT&T Merlin Legend Integration Concepts Introduction Service Layer Switch Integration Concepts Merlin Legend 4Issue 2.0 December Intuity Audix Voice Mail Services 6Issue 2.0 December Intuity Intro Voice Response Port Considerations 8Issue 2.0 December Dynamic Allocation or Shared Ports Intuity Port AdministrationDedicated Allocation Primary and Secondary Automated Attendant Concepts Automated Attendant EnhancementsAutomated Attendant Operation Schedule Automated Attendant Operation Based on Merlin Legend Status Automated Attendant Tenant Service Operation Automated Attendant Holiday Operation Issue 2.0 December 1995 General Call Handling by the Intuity System Routing Table Audix 16Issue 2.0 December Issue 2.0 December 1995 Routing Table Processing Multiple Automated Attendants Direct to Voice Mail DVM Button Functionality Differences For the Merlin Legend System Planning the Integration Integration Planning Number Plan Application NamesVoice Ports Intuity System Trunks Intuity Audix SubscribersLoop-Start Reliable Disconnect Group Coverage Group Calling Restrictions and Allowed and Disallowed Lists Night Service Intuity System Integration Planning Digits in Dial Plan Worksheet a Number of Digits in Dial Plan Channel Information for Installation System FeaturesAssign Service to Called Number Routing Table Issue 2.0 December 1995 Worksheet B Routing Table Issue 2.0 December 1995 Business Schedules Worksheet C Business Schedule Holiday Schedules Worksheet D Holiday Schedule 18Issue 2.0 December Implementing the Integration Hardware Platform InstallationHardware Platform Connection Completing the Software Installation Merlin Legend Initial Administration Intuity System Initial Administration 4Issue 2.0 December Perform Acceptance Testing Administer and Test Optional Intuity Packages Administer Automated Attendant Enhancements Administer Merlin Legend System for Cut-to-Service Administer Networking Connectivity Voice Port Requirements Intuity System Connections Connect IVC6 Boards Using 885A AdapterIVC6 Connections Connect IVC6 Boards Using 104A Connecting Blocks Connecting IVC6 Boards Using 885A Adapter Connecting Serial Ports 104A 6Issue 2.0 December AdapterMERLIN Legend Communications System 8Issue 2.0 December Merlin Legend Communications System Connecting Admin Ports More Than Feet/Different Power Outlet Connecting Smdr Ports Within 50 feet, Same Power Outlet Connecting to Serial Port 2 COM2 Intuity Multi-Port 14Issue 2.0 December Issue 2.0 December 1995 Merlin Legend Communications System Issue 2.0 December 1995 Connecting Low-Speeed Digital Networking Networking Issue 2.0 December 1995 Remote Maintenance Accx Issue 2.0 December 1995 Remote Access MAP/5 Dedicated Line Access Connecting Dedicated Lines within 50 Feet Connecting Dedicated Lines beyond 50 Feet 12. Local Dedicated Line Terminal Connections Issue 2.0 December 1995 D6AP-87 400B2 Adapter D8W-87 Wall Jack Remote Access Dial-Up Connections 15. Remote Access Dial-Up Connections Merlin Legend Switch Administration Disconnect Signaling Reliability Group Coverage Member Assignments Group Calling Member Assignments Group Calling Trunk or Pool Assignments Hunt Type 6Issue 2.0 December Group Coverage Receiver Group Type Allowed Lists Assign Allowed Lists to Intuity Ports Issue 2.0 December 1995 Disallowed Lists Assign Disallowed Lists to Intuity Ports 14Issue 2.0 December Assign Extensions for Night Service Assign Audix Calling Group for Night Service Issue 2.0 December 1995 Intuity System Administration Administering the Switch Interface Stopping and Restarting the Voice System Following message is displayed Entering the Business Schedules Issue 2.0 December 1995 Entering the Holiday Schedules Issue 2.0 December 1995 Entering the Routing Table Issue 2.0 December 1995 Other Administration System Security and Toll Fraud Protecting Your System Switch Security Security Tips Issue 2.0 December 1995 A-3 Voice Messaging System Security Automated Attendant System Security Subscriber Password Guidelines Issue 2.0 December 1995 A-5 Restrict Toll Areas Switch AdministrationRestrict Outward Dialing Create Disallowed Number Lists Restrict Amis Networking Number Ranges Intuity Audix AdministrationOutcalling Mailbox Administration Basic Call Transfer Detecting Toll Fraud Call Detail Recording AT&T’s Statement of Direction Intuity Audix Traffic Reports AT&T Security Offerings AT&T Toll Fraud Crisis Intervention AT&T Corporate Security Installing Merlin Legend Software on the Intuity System Procedure 1 Stop the Voice System Requirements Procedure 2 Load Merlin Legend Software Figure B-1. Software Install Screen Page Procedure 3 Turn on Transfer Feature Enter y to continue the shutdown. The system responds Switch Administration for Intuity Lodging Hunt Group Administration Message Retrieval Administration Assign F3 Voice Mail Administration Call Coverage Path Cut-to-ServiceDo Not Disturb Gradual Cut-to-Service One-Step Cut-to-Service Summary Bit AbbreviationsBps Key KHz KbpsKbyte Mbyte ABB-4Issue 2.0 December Glossary Ampere amp Analog signalAmis Prefix Analog networking Audio Information Exchange Audix Audio Messaging Interchange Specification AmisAmerican wire gauge Audit Basic input/output system Bios Background testingBackup Basic rate access Buffer Bps bits per secondBroadcast messaging Bulletin board Call-distribution group Call coverageCall delivery Call management system CMS Central processing unit CPU Class of service COSCommand Channel Controller circuit card ConfigurationCompound message Coverage path Default print number Data service unit DSUDefault Demand testing Digital signal processor Diagnostic testingDialed number identification service *DNISSVC DIP switch Dual language greetings Dual in-line package DIP switchEnabled/disabled Dual tone multifrequency Facility out-of-service Error messageErrors Escape from reply Guest password Grade of service GOSGuaranteed fax Format Initialization and administration system Inads Host switchInformation service Header Integrated voice response Integrated services digital network IsdnIntegrated voice processing Celp IVC6 card Interface Last-in/first-out JumperLabel Leave word calling LWC Login announcement Local installationLogin Maintenance Mode code Message-waiting indicator MWIMinor alarm Mean time between failures Multi-application platform MAP Multilingual featureModular processor data module Mpdm Networking Operating system OS PasswordPassword aging Option Port Personal fax extensionPinouts Priority call answer Remote access Random access memory RAMReboot Remote installation Request to send RTS RestoreReply to sender Restart Serial transmission Simplified message service interface SmsiSecondary extension Server Switch hook SwitchSwitched access Switch hook flash Terminal type Telecommunications device for the deaf TDDTerminal Terminating resistor Undelete Uninterruptable power supplyUpgrade Undelivered message Voice mail VectorVoice link Voice mailbox Index Numerics IN-2Issue 2.0 December Issue 2.0 December 1995 IN-3 IN-4Issue 2.0 December Issue 2.0 December 1995 IN-5