Bulletin Board Service

Bulletin Board service (also called Information service) is a call-in information facility. The caller hears a prerecorded, informational message and is then disconnected.

The call is passed from the MERLIN LEGEND system to the Intuity system with call information that allows the Intuity system to provide information service processing based on the trunk or extension on which the call is received.

Alternately, bulletin board service can provide multiple messages by using a menu within an automated attendant.

Intuity Intro Voice Response

Intuity IVR is an application development environment or toolkit for building customized business applications. Calls are routed to the Intuity IVR application based on specific numbers called (within a shared calling group) or by using a dedicated calling group for the application.

Port Considerations

The MAP/5 and the MERLIN LEGEND system each impose some limitations on the number and arrangement of voice ports when used with the Intuity system. The choice of how to implement these ports may be based in part on the following hardware constraints:

The MAP/5 is limited to a maximum of 18 voice channels with up to four digital networking channels. (This is a physical space limitation.)

NOTE:

For the MAP/40 and MAP/100, the MERLIN LEGEND system restrictions described in the following bullet are the only limiting factor.

Intuity hardware considerations aside, MERLIN LEGEND calling groups can contain a maximum of 20 extensions for voice ports. A maximum of 20 voice channels are supported for all applications connected to a single calling group. If more than one calling group is used, a total maximum of 24 voice channels distributed among several groups are supported.

!CAUTION:

All Intuity AUDIX voice ports must be in the same calling group.

Issue 2.0 December 1995 1-7

Page 23
Image 23
AT&T 585-310-231 manual Intuity Intro Voice Response, Port Considerations