■Voice Mail
Voice mail services allows subscribers to send voice messages to other subscribers, listen to received messages, forward messages received with comments attached, reply to messages, and return calls to other subscribers who left messages. Subscribers can create and edit group lists and send messages to one or more groups.
Voice mail services also allow the system manager to send broadcast messages to everyone on the system.
When a subscriber has “new” voice messages in their mailbox, voice mail turns on the subscriber’s message waiting indicator.
Voice mail may be accessed from internal stations by dialing the extension for the calling group that contains the Intuity system voice ports or from outside by calling in on a trunk that is administered to ring at the Intuity system voice port calling group.
The call is passed from the MERLIN LEGEND system to the Intuity system with call information that indicates the call was received directly in the calling group and includes the calling extension number or trunk number.
■Automated Attendant
An automated attendant directs callers through a series of menu selections to reach a desired department, extension, or attendant. Callers are greeted with spoken prompts that guide them in pressing
An automated attendant can be used in a primary call handling mode or a secondary call handling mode:
—In primary call handling mode, the automated attendant answers incoming calls as they are received. A receptionist backs up the automated attendant by handling overflow calls and calls from people needing assistance (for example,
—In secondary c all handling mode, a receptionist answers as many calls as possible and the automated attendant handles any overflow calls.
The Intuity system allows multiple automated attendants. Each automated attendant may have separate menus for day and night service and custom service for special hours and for holidays.
The call is passed from the MERLIN LEGEND system to the Intuity system with call information that allows the Intuity system to provide automated attendant processing based on the trunk on which the call is received and/or on the number that was called.
