Business Schedules
A business schedule allows a business to specify different automated attendant service based on its normal hours (day service range) and, if needed, an alternate service range (for example, lunch break). If the business prefers, it can allow its day or night service to follow the switch night service status.
There can be a maximum of four business schedules. Each business schedule is associated with specific called numbers (which may be trunk numbers). Each business schedule is created from Worksheet C: Business Schedule. This worksheet has the following fields and columns:
■Business Schedule
This field contains the name of the business schedule. Default names are “busn” where “n” is 1, 2, 3, or 4. The b usiness schedule can be referred to in the Routing Table by either its name or number. The specific tag “login” is reserved and cannot be used as the name of a business schedule.
■Follow Night Service Status?
If this field contains “n,” a match is m ade against day service hours for the day of week to determine whether day service or night service should be provided.
If this field contains “y,” the day service hours must be blank. Night service is provided based on the switch night service status.
NOTE:
In either case, a match for the alternate service hours for the day of week is performed first.
■Day of Week
This column lists the seven days of the week. It cannot be changed.
■Day Service Hours (Start Time and End Time)
This pair of columns lists the start and end times for day service on the specified day of week. Use
■Alternate Service Hours (Start Time and End Time)
This pair of columns lists the start and end times for alternate service on the specified day of week. Use
