AT&T 585-310-231 manual Merlin Legend Integration Concepts, Introduction

MERLIN LEGEND Integration	1
Concepts

This chapter contains information that describes the Intuity system and explains how the Intuity system and the MERLIN LEGEND Communications System work together.

Introduction

The AT&T Intuity AUDIX® Voice Mail System (Intuity AUDIX) and the AT&T Intuity Intro Voice Response System (Intuity IVR) provide business-oriented, computerized voice services in support of a telecommunications system.

The Intuity system uses voice prompts and announcements to guide callers in sending and receiving voice messages through the use of touch-tone buttons on the caller’s telephone. Intuity AUDIX can be used as a personal answering service, a messenger to individuals or groups, an information service, an office receptionist, and as an automated attendant service. Intuity Intro Voice Response can be used to develop sophisticated voice applications tailored for a specific customer.

Intuity AUDIX and Intuity Intro Voice Response are software application packages that build upon the Intuity service layer and the Intuity processing platform layer. (Refer to Figure 1-1.)The elements of the Intuity service layer and the Intuity processing platform layer are accessible to any application package above them. By putting common elements such as switch integration, digital networking, voice processing, call control, and system administration into the service layer, these facilities can be used by all current and future application packages.

Issue 2.0 December 1995 1-1