Businesses can also specify alternate service hours for additional flexibility. This allows businesses to handle calls more professionally during lunch time. It can also be used by an organization spread across several time zones to handle calls appropriately when one location is closed but the other is open. Businesses can use the MERLIN LEGEND system Night Service status to drive the automated attendant operation but still use the weekly business schedule for alternate service hours operation.
Automated Attendant Holiday Operation
Most businesses would like to play different greetings and handle calls differently on holidays. Intuity AUDIX system allows customers to use four different holiday schedules. Each holiday schedule can include up to 26 holidays and the automated attendant (mailbox) to be used for each of those holidays. This allows customers to use a different holiday schedule for the sales division (opened on Columbus day) and the services division (closed on Columbus day). It also allows them to administer different automated attendant greetings and menu options for each of those holidays.
Automated Attendant Tenant Service Operation
Sometimes a single telephone system and voice messaging system is shared by several small businesses, or a business has several divisions under the same roof. Intuity AUDIX can provide superior automated attendant service in these cases by creating multiple
Primary Automated Attendant Implementation on the MERLIN LEGEND System
When a business uses the Intuity AUDIX automated attendant service in primary mode, calls are administered to ring immediately at the Intuity AUDIX automated attendant service. This is done by administering the trunks to ring at a MERLIN LEGEND integrated VMI calling group (a special type of calling group) whose members are the Intuity system voice ports.
The MERLIN LEGEND system sends the trunk number to Intuity AUDIX for direct
