■AT&T sales and service people will be the best informed in the industry on how to help customers manage their systems securely. In their continuing contacts with customers, they will provide the latest information on how to do that most effectively.
■AT&T will train its sales, installation and maintenance, and technical support people to focus customers on known toll fraud risks; to describe mechanisms that reduce those risks; to discuss the tradeoffs between enhanced security and diminished ease of use and flexibility; and to ensure that customers understand their role in the
■AT&T will provide education programs for customers and our own people to keep them apprised of emerging technologies, trends, and options in the area of telecommunications fraud.
■As new fraudulent schemes develop, we will promptly initiate ways to impede those schemes, share our learning with our customers, and work with law enforcement officials to identify and prosecute fraudulent users whenever possible.
We are committed to meeting and exceeding our customer’s expectations, and to providing services and products that are easy to use and are of high value. This fundamental principle drives our renewed assault on the fraudulent use by third parties of our customers’ communications services and products.
AT&T Security Offerings
AT&T has developed a variety of offerings to assist in maximizing the security of your system. These offerings include:
■Security Audit Service of your installed systems.
■Fraud Intervention Service.
■Individualized Learning Program, a
■Call Accounting package that calls you when preset types and thresholds of calls are established.
■Remote Port Security Device that makes it difficult for computer hackers to access the remote maintenance ports.
■Software that can identify the exact digits passed through the voice mail system.
For more information about these services, see the GBCS Products Security Handbook.
Issue 2.0 December 1995
