Intuity AUDIX can use its own weekly business schedules to determine hours for day and night operation or it can rely on the telephone system to indicate when it should operate in day mode and when in night mode. The MERLIN LEGEND system can provide day/night status to Intuity AUDIX. Some other telephone systems cannot.
Some businesses require the automated attendant to play a different menu and/or handle calls slightly differently during lunch time. Other businesses may need a transition automated attendant to handle callers from other time zones. The alternate service hours feature provides a way to do this. This feature is independent of whether the business schedule is set to follow the telephone system night service status.
Automated Attendant Operation Based on
MERLIN LEGEND Status
The MERLIN LEGEND system can be administered to switch from day mode to night mode operation either by a schedule administered on the system or by pushing a Night Service button on the attendant console. The advantage of linking Intuity's automated attendant service schedule to the MERLIN LEGEND system status is that the two are then guaranteed to be synchronized.
NOTE:
The MERLIN LEGEND system can be programmed to route calls differently when Night Service is in effect. This feature can be used to provide automated attendant service only when the MERLIN LEGEND telephone system is in Night Service mode.
Automated Attendant Operation
Based on Intuity AUDIX Business Schedule
Some businesses
