Each incoming call is matched to the Incoming Called Number column in the routing table:
1.If an incoming call is to one of the numbers in the table, further examination is made of Business Schedule and Holiday Schedule columns. Otherwise, the call is passed directly to Intuity
AUDIX.
2.If the specific tag, “login” in the Business Schedule column is found, the call information is altered to cause the call to be passed directly to voice mail and receive login service when it reaches Intuity AUDIX.
3.Next, the current date is matched against the Date column of the holiday schedule, if any, specified in the Holiday Schedule column of the routing table. If the date matches a holiday, the automated attendant extension specified in the Mailbox column of the holiday schedule is substituted for the original called number and the call is passed to Intuity AUDIX.
NOTE:
The substitution is from the holiday schedule.
4.If a holiday match is not found, the current time is matched against the Alternate Service Hours columns for the current day of the week in the business schedule, if any, specified in the Business Schedule column of the routing table. If the current time is within the specified range, the automated attendant extension specified in the Alternate Service Mailbox column of the routing table is substituted for the original called number, and the call is passed to Intuity AUDIX.
NOTE:
The substitution is based on the business schedule, but is from the routing table, not from the business schedule.
5.If no match is found, and the business schedule, if any, specified in the Business Schedule column of the routing table is set to follow the switch night service status, the automated attendant extension specified in the Day Service Mailbox or Night Service Mailbox of the routing table, depending on the switch night service status, is substituted for the original called number, and the call is passed to Intuity AUDIX.
NOTE:
The substitution is based on the business schedule, but is from the routing table, not from the business schedule.
