To understand how Intuity system applications are integrated with the MERLIN LEGEND Communications System, the following definitions will be useful (more detailed definitions are available in the MERLIN LEGEND Communications System documentation):
■Coverage Path
When a call is not answered because the called station is busy or because the called station has not answered within a specified number of rings, the call is sent to the next point in the coverage path. This may be a secretary, an attendant, etc. The last, or possibly only, coverage point is a calling group that sends calls to the Intuity AUDIX system.
■Coverage Group
Group coverage is an arrangement in which a special coverage group acts as a routing point for a group of extensions whose coverage is handled in the same way. Calls that are not answered by a member of the coverage group are sent to the Intuity AUDIX system by programming a voice messaging interface (VMI) calling group as the receiver for the coverage group.
■Voice Message Interface (VMI) calling group
A VMI calling group has the following characteristics:
—Calls to the group extension ring at the first available station. (That is, each call rings at the first available station from the beginning of the list of stations.) This is called “linear hunt.”
— Trunks can be set to “ring in” to the c alling group so that an incoming trunk call goes directly to the first available station.
—The calling group can be programmed as the receiver for a coverage group so that unanswered calls to the members of the coverage group automatically go to the first available station for coverage.
—An integrated VMI calling group provides call information to the voice port receiving each call. The call information allows the Intuity AUDIX system to determine:
■If the call being processed was a direct call or a coverage call
■If the call was a direct inside call (to the calling group number) or a direct outside call (on one of the trunks assigned to ring into the calling group)
■If the coverage is for one extension calling another, or for a call made from outside (trunk) to an extension
NOTE:
In a generic VMI calling group, call information is not supplied. A generic VMI group is used for Intuity IVR applications only.
