General Call Handling by the Intuity System:
Routing Table
As discussed in "Port Considerations" earlier in this chapter, calls for Intuity AUDIX are processed through DNIS_SVC. Intuity AUDIX then processes the call based on the called number as follows:
■If the called number is defined as a regular voice mailbox, call answer service is provided.
■If the called number is defined as a bulletin board extension, bulletin board service is provided.
■If the called number is defined as an automated attendant mailbox, automated attendant service is provided.
To expand upon the possibilities for incoming calls, three special tables are used. The matching and substitution sometimes come from the same table and sometimes from different tables. (This is clearer if you refer to the processing flow chart in Figure
■Routing Table
The routing table is provided for the following reasons:
—To specify dif ferent automated attendant menus for calls on different trunks
—To specify dif ferent call handling by automated attendants based on a business schedule or the switch night service status
—To provide special ized call handling for holidays
— To provide voice mail login service for calls on specific trunks
The routing table can have up to 25 entries. Each entry has the following columns:
—Incoming Called Num ber (or range)
—Business S chedule
—Holiday S chedule
—Day S ervice Mailbox
—Night Service Mailbox
—Alternate Service Mailbox
