Automated Attendant Enhancements
A number of automated attendant enhancements have been made to Release
2.0of Intuity AUDIX to meet customer needs and to provide feature parity and migration paths for customers using the AT&T AUDIX Voice Power system on the MERLIN LEGEND system. These new features include:
■A mapping table that can be used to route incoming calls to automated attendants based on the incoming Trunk ID
■Automated attendant operation based on business schedule(s)
■Automated attendant operation based on switch Night Service status
■Automated attendant operation based on holiday schedule(s)
This section describes the various ways the Intuity AUDIX automated attendant service can be set up to meet specific call handling needs.
Primary and Secondary
Automated Attendant Concepts
A business can deploy automated attendant service in either primary or secondary mode.
■Primary Mode
In primary mode an automated attendant system is expected to answer all incoming calls. The company receptionist backs up the automated attendant by handling overflow calls and calls from people needing assistance such as timeouts or dial 0 .
■Secondary (Backup) Mode
In backup mode the company receptionist is expected to answer as many calls as possible. The automated attendant service backs up the company receptionist by handling calls he/she is unable to answer.
Automated Attendant Operation Schedule
Customers may use the Intuity AUDIX automated attendant service to answer incoming calls on a
