Fujitsu 990TX2 manual Specific Problems, Using PC-Doctor, User Problem Guides

L i f e B o o k 9 0 0 S e r i e s f r o m F u j i t s u

T r o u b l e s h o o t i n g

■Purchase date.

■Conditions under which the problem occurred.

■Any error messages that have occurred.

■Hardware configuration.

Type of printer connected,if any. See the Unit Label on the bottom of your notebook for configuration and serial numbers. (Refer to Figure 1-8 on page 10.)

SPECIFIC PROBLEMS

Using PC-Doctor

PC-Doctor is a diagnostic program by Watergate Software, Inc. which comes pre- installed on your notebook. If your are an expe- rienced computer user you may find it useful, however, it is intended primarily to help your Fujitsu support representative better serve you. When you call for help your support represen- tative may ask you to set up your notebook for modem operation. You will be told what to do step by step, and then to hang up the phone and plug your phone line into the ba ck of your

notebook. Your support representative will then use the service computer to call your notebook and perform diagnostic tests to find the nature of your problem. Messages will be displayed on the screen explaining what is being done and giving any instructions that you need.

User Problem Guides

When you have problems with your notebook, try to find the symptoms under the Symptom column of the table for the feature giving you difficulty. You will find a description of com- mon causes for that symptom under the col- umn Possible Cause and what,if anything, you can do to correct the condition under Possible Solution. Remember that it helps to keep notes of what you have tried and the results when you are troubleshooting.

Problem Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . .148 CD-ROM Drive Problems . . . . . . . . . . . . . .148 Docking Problems . . . . . . . . . . . . . . . . . . . . .150 Floppy Disk Drive Problems . . . . . . . . . . . . .150 Hard Drive Problems . . . . . . . . . . . . . . . . . .151 Keyboard or Mouse Problems . . . . . . . . . . .151 Memory Problems . . . . . . . . . . . . . . . . . . . .152 Modem Problems . . . . . . . . . . . . . . . . . . . . .153 Parallel, Serial,and USB Device Problems . .153 PC Card Problems . . . . . . . . . . . . . . . . . . . .154 Power Failure . . . . . . . . . . . . . . . . . . . . . . . .155 Shutdown and Startup Problems . . . . . . . . .161 Video Problems . . . . . . . . . . . . . . . . . . . . . . .163 Miscellaneous Problems . . . . . . . . . . . . . . . .165

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