HP MSL6000 manual Troubleshooting, Identifying Platform Problems

Models: MSL6000

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7 Troubleshooting

This chapter describes how to identify and resolve the problems that can cause an HP StorageWorks MSL Series tape library to malfunction. Sections in this chapter include:

Identifying Platform Problems, page 101

Performing Error Recovery, page 102

Troubleshooting General Problems, page 135

Using Diagnostic Support Tools, page 140

Running Library Diagnostic Tests, page 141

Identifying Platform Problems

An incorrect installation or configuration can cause platform problems. In this case, the library appears to be operating normally, but no data can be interchanged, or performance is poor. You also might or might not get an error code on the graphical user interface (GUI) touch screen. To identify an error caused by this type of problem, check your installation and configuration setup. See Chapter 2, ”Installation” beginning on page 29 for information on how to correctly install and configure the library.

General drive errors usually result from a miscommunication between a library processor and a tape drive processor, drive and tape interaction issues, or a mechanical malfunction within the library. Both platform problems and general tape drive errors display an error message and a Fault Symptom Code (FSC) on the GUI touch screen. Use an FSC to report errors to your authorized service provider, or in some cases, to determine a recovery procedure.

The library depends on several other components to operate correctly. Errors that seem to be caused by the library often are a result of issues on the host, the network cabling, or with the application software. When troubleshooting the library, begin by ruling out these components.

Your application software may need to be reconfigured or, in some cases, reinstalled after you have installed additional drives or slots into the library. Changing the number of magazines, number of reserved slots, or changing between SDLT and Ultrium magazines will also require changes to the software. Some application software may require the purchase of additional add-on components and/or licenses when increasing the number of storage slots or drives. Contact your application software provider for more information, or if newly installed storage slots are drives are not recognized by your application software.

NOTE: The library numbers drives and slots beginning with 0. Your software application may number these items beginning with 1. Be aware of this difference in numbering when troubleshooting the library.

MSL6000 series tape library user guide 101

Page 101
Image 101
HP MSL6000 manual Troubleshooting, Identifying Platform Problems