Table 11 Troubleshooting General Problems (continued)
Problem |
| Solution |
|
An Ultrium cartridge that has data |
| • LTO Cartridge Memory has failed, and the drive |
|
written to it and is |
| cannot use the tape directory information to recover |
|
restores very slowly. |
| the data. The data can still be recovered, but may |
|
|
| take longer than normal. |
|
|
| • Contact your authorized support provider for more |
|
|
| information. |
|
|
|
|
|
Cannot write to tape. |
| • Check the |
|
|
|
| |
|
| • Ensure that the application software does not have |
|
|
| the |
|
|
| • Check the host device file system access permissions. |
|
|
| • Verify that you are using the correct tape type for |
|
|
| your drive technology. |
|
|
| • Try a new tape. |
|
|
|
|
|
|
| CAUTION: During the troubleshooting process, do not |
|
|
| put the tape in question into another drive, since |
|
|
| damaged tapes can damage drives. |
|
|
|
|
|
|
|
|
|
Cannot load the cleaning cartridge. |
| • Ensure you are using an approved cleaning |
|
|
| cartridge for your drive type. |
|
|
| • Verify that the reserved cleaning slot is set up |
|
|
| correctly and that the cartridge is in the correct slot. |
|
|
| The slot numbering may be affected when manually |
|
|
| loading a magazine, changing the number of mail |
|
|
| slots, or using the default numbering scheme which |
|
|
| begins with zero. |
|
|
| • Contact your authorized service provider. |
|
|
|
|
|
Connections |
|
|
|
Changed the drive SCSI ID, but the |
| • Check that all SCSI devices on the same bus have |
|
new ID is not recognized by the host |
| different ID numbers. |
|
computer. |
| • Reboot the host. |
|
|
| • Check for proper cabling and termination. |
|
|
| • Contact your authorized service provider. |
|
|
|
|
|
