Table 11 Troubleshooting General Problems (continued)

Problem

 

Solution

 

An Ultrium cartridge that has data

 

• LTO Cartridge Memory has failed, and the drive

 

written to it and is write-protected

 

cannot use the tape directory information to recover

 

restores very slowly.

 

the data. The data can still be recovered, but may

 

 

 

take longer than normal.

 

 

 

• Contact your authorized support provider for more

 

 

 

information.

 

 

 

 

 

Cannot write to tape.

 

• Check the write-protect tab on the tape to assure

 

 

 

write-enabled status.

 

 

 

• Ensure that the application software does not have

 

 

 

the write-protect setting activated.

 

 

 

• Check the host device file system access permissions.

 

 

 

• Verify that you are using the correct tape type for

 

 

 

your drive technology.

 

 

 

• Try a new tape.

 

 

 

 

 

 

 

CAUTION: During the troubleshooting process, do not

 

 

 

put the tape in question into another drive, since

 

 

 

damaged tapes can damage drives.

 

 

 

 

 

 

 

 

 

Cannot load the cleaning cartridge.

 

• Ensure you are using an approved cleaning

 

 

 

cartridge for your drive type.

 

 

 

• Verify that the reserved cleaning slot is set up

 

 

 

correctly and that the cartridge is in the correct slot.

 

 

 

The slot numbering may be affected when manually

 

 

 

loading a magazine, changing the number of mail

 

 

 

slots, or using the default numbering scheme which

 

 

 

begins with zero.

 

 

 

• Contact your authorized service provider.

 

 

 

 

 

Connections

 

 

 

Changed the drive SCSI ID, but the

 

• Check that all SCSI devices on the same bus have

 

new ID is not recognized by the host

 

different ID numbers.

 

computer.

 

• Reboot the host.

 

 

 

• Check for proper cabling and termination.

 

 

 

• Contact your authorized service provider.

 

 

 

 

 

138 Troubleshooting