Table 11 Troubleshooting General Problems (continued)
Problem | Solution | ||
A tape is stuck in a drive. | • | Cycle power to the library or reboot using the GUI | |
|
| touch screen, and retry unloading the tape from the | |
|
| library GUI touch screen, the Remote Management | |
|
| Interface, or the host application software. | |
| • Ensure the host application software is not reserving | ||
|
| the slot or drive. The software needs to cancel the | |
|
| reservation. If necessary, disconnect from the host, | |
|
| power cycle, and unload the drive. | |
| • Contact your authorized service provider. | ||
|
|
| |
A tape is stuck in the robotics. | • | Run a Vertical Calibration test from the | |
|
| Diagnostics section of the Utilities menu. | |
| • Cycle power to the library or reboot using the GUI | ||
|
| touch screen. | |
| • Contact your authorized service provider. | ||
|
|
| |
A tape is stuck in a storage slot. | • | Using the GUI touch screen, open the appropriate | |
|
| door, and remove the magazine. | |
| • Pull the tape out. | ||
| • | Reinsert the magazine. | |
| • If the magazine is damaged, contact your | ||
|
| authorized service provider. | |
|
|
| |
Robotics are misaligned. | • | Run a Vertical Calibration test from the | |
Robotics won’t get a tape. |
| Diagnostics section of the Utilities menu. | |
• | Ensure that you are using the correct tape type for | ||
Tape/drive/robotics are misaligned. | |||
| your drive technology. | ||
| • Contact your authorized service provider. | ||
|
|
| |
Media |
|
| |
Cannot load tape into drive. | • | Ensure your media and format type matches your | |
|
| drive type. | |
|
|
| |
A new Ultrium data cartridge that is | • | LTO Cartridge Memory has failed or is damaged. | |
| Replace the data cartridge. | ||
|
|
| |
A new Ultrium data cartridge that is | • | LTO Cartridge Memory has failed, and the drive has | |
| found no data to recover. Replace the data | ||
known good drives. |
| cartridge. | |
|
|
| |
