Performing Error Recovery, Troubleshooting flow chart | HP MSL6000

Performing Error Recovery

Figure 79 outlines the recommended steps for error recovery. You should follow this chart in all cases. FSCs are listed in Table 10 on page 103. For general library problems, see ”Troubleshooting General Problems” on page 135.

Figure 79 Troubleshooting flow chart

102 Troubleshooting

Image 102

HP MSL6000 manual Performing Error Recovery, Troubleshooting flow chart

Contents

HP StorageWorks MSL6000 series tape library user guide Page Contents Operation Remote Management Interface Maintenance TroubleshootingRegulatory compliance notices Specifications Optional Fibre Channel Card Configuration ExamplesElectrostatic Discharge Index FiguresPage Tables Page About this guide Related documentation Document conventions and symbols Document conventions Convention Element HP technical support HP-authorized resellerHelpful web sites Page Introduction Models Accessories Tape Drives Ultrium Tape Drives Library tape drive locations Ultrium Tape Cartridges HP Ultrium 960 format trademark Sdlt Tape Drives Sdlt Tape Cartridges Magazines Power Supplies Library power supplies Robotics Library Controller Board Library controller board Factory-Defined Accessory PCI Slots Library controller board connections Front Panel Indicators Embedded Network Storage Router Optional Multi Unit Library Systems Library front panel Library PTM mounting location Installation Converting a Tabletop Model to a Rackmount Model Setting Up the Rackmount Model Converting a tabletop model four-drive model shown MSL6000 series tape library user guide Installation MSL6000 series tape library user guide Converting a Rackmount Model to a Tabletop Model Securing the library Applying Power to the Library Converting a rackmount model two-drive model shown Cabling for Scsi Configurations Supported Scsi Cables Two Tape Drives, Dual Host System Four Tape Drives, Dual Host System Library Configuration Changing Default Configuration SettingsSetting a Scsi ID Library Configuration Setting Up a Reserved Slot Reserved Slot Numbering #24 #23 #22 #21 #20 #19 #18 #17 #16 #15 #14 #13 #12 Reserved slot locations, Ultrium MSL6030 Reserved slot locations, lower module, Sdlt Cleaning Slot #2 Cleaning Slot #0 Cleaning Slot #1 Library Configuration Configuring the Network Settings IP address determination screen Library Configuration Operation Front PanelMagazine Doors Magazine door mechanical releases emergency access Indicators Front Panel and Media Security LocksGUI Touch Screen Operation Library Status Screen Library Display Screens and OptionsInitialization Screen Host System Operation Mail Slot Access Left-hand Magazines Only Magazine AccessTechnical Support Information Magazine access screen two-drive model shown Move Media Power GUI Contrast Controls Power-down confirmation message screen Status Cartridge Map OnlineMenu Menu Selections View System Data AreaLibrary Options Enabled Drive and Slot Numbering Module Configuration Scsi Options SCSI-3 PID Generate Unit Attention Reports Default view network options screen Network Options Edit Options Area Library InfoLibrary Scsi Passwords Utilities AreaNetwork Diagnostics Diagnostics screen four-drive model shown Inserting and Removing Tape Cartridges FactorySecurity Level Removing Magazines Removing tape cartridge magazines Using Mail Slots Left-hand Magazines Only Inserting Cartridges into a Magazine Labeling Tape Cartridges Left-hand magazine mail slot two-drive model shown Ultrium Labels Attaching a bar code label to an Ultrium tape cartridge Proper Ultrium bar code label placement Sdlt Labels Media Label Identifiers Attaching a bar code label to an Sdlt tape cartridge Remote Management Interface Overview Accessing the Remote Management Interface MSL6000 series tape library user guide Using Menu Buttons Status Move Media Click Execute the Move Setup Setup screen Library configuration screen Scsi Configuration Drive Configuration Functions Changing the Remote Management Interface Passwords History MSL6000 series tape library user guide Remote Management Interface Maintenance Using the Library Maintenance Menu Maintaining Tape Cartridges Running a Cleaning Cartridge Ultrium Cartridges Sdlt Cartridges Automatically Running a Cleaning Cartridge Manually Running a Cleaning Cartridge Running a Cleaning Cartridge from a Mail Slot Running a Cleaning Cartridge from a Tape Cartridge SlotRunning a Cleaning Cartridge from a Cleaning Slot Replacing a Cleaning Cartridge in a Reserved Slot Replacing a Cleaning Cartridge in a Right MagazineReplacing a Cleaning Cartridge in a Mail Slot Updating firmware using the Remote Management Interface Updating Firmware Using HP StorageWorks Library & Tape Tools Using a Serial Connection Firmware Flashing Procedure Maintenance Troubleshooting Identifying Platform Problems Performing Error Recovery Troubleshooting flow chart Fault Symptom Codes FSCs ERP Ensure Scsi options are set correctly FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC Null FSC FSC Magazine in the master module FSC FSC Troubleshooting General Problems Troubleshooting Run a Vertical Calibration test from Check the host device file system access permissions Lvds or single-ended Scsi and is properly installed Using Diagnostic Support Tools RAID Running Library Diagnostic Tests HP StorageWorks Library and Tape ToolsMSLUtil Their status Federal Communications Commission notice Regulatory compliance noticesRegulatory compliance identification numbers FCC rating label Cables Canadian notice Avis CanadienModification Class a equipment European Union notice Japanese noticesClass B equipment Taiwanese notices Japanese power cord statementKorean notices Class a equipment Class B equipment Taiwan battery recycle statement Laser compliance notices Dutch laser notice French laser notice German laser notice Italian laser notice Recycling notices Japanese laser notice Spanish laser notice Danish notice Dutch noticeCzecholslovakian notice Estonian notice Finnish notice French notice German notice Greek notice Hungarian notice Italian notice Latvian notice Lithuanian notice Polish notice Portuguese notice Descarte de Lixo Elétrico na Comunidade Européia Slovakian notice Slovenian notice Spanish notice Swedish notice Specifications PowerMechanical Environmental All Models Safety and Regulatory Acoustics Specifications Electrostatic Discharge Grounding Methods Electrostatic Discharge Configuration Examples Scsi Cable Configurations Configuration Examples MSL6030/MSL6026, 2 hosts/2 drives Optional Fibre Channel Card Host Prerequisites Connectors and Indicators Power IndicatorSerial Port Default Ethernet Settings ConfigurationScsi Vhdci Connectors Ethernet Port MSL6030/MSL6026 standalone MSL6060/MSL6052 standalone Optional Fibre Channel Card Index FCC 170 PTM 176 Figures Page Page Page Tables