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HP MSL6000 manual Performing Error Recovery, Troubleshooting flow chart

Models: MSL6000

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Page 102

Performing Error Recovery

Figure 79 outlines the recommended steps for error recovery. You should follow this chart in all cases. FSCs are listed in Table 10 on page 103. For general library problems, see ”Troubleshooting General Problems” on page 135.

Figure 79 Troubleshooting flow chart

102 Troubleshooting

Image 102

HP MSL6000 manual Performing Error Recovery, Troubleshooting flow chart

Contents

HP StorageWorks MSL6000 series tape library user guide Page Contents Operation Remote Management InterfaceMaintenance TroubleshootingRegulatory compliance notices Specifications Optional Fibre Channel Card Configuration ExamplesElectrostatic Discharge Index FiguresPage Tables Page About this guide Related documentationDocument conventions and symbols Document conventions Convention ElementHP technical support HP-authorized resellerHelpful web sites Page Introduction ModelsAccessories Tape Drives Ultrium Tape Drives Library tape drive locationsUltrium Tape Cartridges HP Ultrium 960 format trademarkSdlt Tape Drives Sdlt Tape Cartridges Magazines Power Supplies Library power suppliesRobotics Library Controller BoardLibrary controller board Factory-Defined Accessory PCI Slots Library controller board connectionsFront Panel Indicators Embedded Network Storage Router OptionalMulti Unit Library Systems Library front panelLibrary PTM mounting location Installation Converting a Tabletop Model to a Rackmount ModelSetting Up the Rackmount Model Converting a tabletop model four-drive model shownMSL6000 series tape library user guide Installation MSL6000 series tape library user guide Converting a Rackmount Model to a Tabletop Model Securing the libraryApplying Power to the Library Converting a rackmount model two-drive model shownCabling for Scsi Configurations Supported Scsi Cables Two Tape Drives, Dual Host SystemFour Tape Drives, Dual Host System Library Configuration Changing Default Configuration SettingsSetting a Scsi ID Library Configuration Setting Up a Reserved Slot Reserved Slot Numbering #24 #23 #22 #21 #20 #19 #18 #17 #16 #15 #14 #13 #12Reserved slot locations, Ultrium MSL6030 Reserved slot locations, lower module, Sdlt Cleaning Slot #2 Cleaning Slot #0 Cleaning Slot #1 Library Configuration Configuring the Network Settings IP address determination screenLibrary Configuration Operation Front PanelMagazine Doors Magazine door mechanical releases emergency access Indicators Front Panel and Media Security LocksGUI Touch Screen Operation Library Status Screen Library Display Screens and OptionsInitialization Screen Host SystemOperation Mail Slot Access Left-hand Magazines Only Magazine AccessTechnical Support Information Magazine access screen two-drive model shown Move MediaPower GUI Contrast ControlsPower-down confirmation message screen StatusCartridge Map OnlineMenu Menu Selections View System Data AreaLibrary Options Enabled Drive and Slot Numbering Module Configuration Scsi OptionsSCSI-3 PID Generate Unit Attention Reports Default view network options screen Network OptionsEdit Options Area Library InfoLibrary Scsi Passwords Utilities AreaNetwork Diagnostics Diagnostics screen four-drive model shownInserting and Removing Tape Cartridges FactorySecurity Level Removing Magazines Removing tape cartridge magazinesUsing Mail Slots Left-hand Magazines Only Inserting Cartridges into a MagazineLabeling Tape Cartridges Left-hand magazine mail slot two-drive model shownUltrium Labels Attaching a bar code label to an Ultrium tape cartridgeProper Ultrium bar code label placement Sdlt LabelsMedia Label Identifiers Attaching a bar code label to an Sdlt tape cartridgeRemote Management Interface OverviewAccessing the Remote Management Interface MSL6000 series tape library user guide Using Menu Buttons StatusMove Media Click Execute the MoveSetup Setup screenLibrary configuration screen Scsi Configuration Drive ConfigurationFunctions Changing the Remote Management Interface Passwords HistoryMSL6000 series tape library user guide Remote Management Interface Maintenance Using the Library Maintenance MenuMaintaining Tape Cartridges Running a Cleaning Cartridge Ultrium Cartridges Sdlt CartridgesAutomatically Running a Cleaning Cartridge Manually Running a Cleaning CartridgeRunning a Cleaning Cartridge from a Mail Slot Running a Cleaning Cartridge from a Tape Cartridge SlotRunning a Cleaning Cartridge from a Cleaning Slot Replacing a Cleaning Cartridge in a Reserved Slot Replacing a Cleaning Cartridge in a Right MagazineReplacing a Cleaning Cartridge in a Mail Slot Updating firmware using the Remote Management Interface Updating FirmwareUsing HP StorageWorks Library & Tape Tools Using a Serial ConnectionFirmware Flashing Procedure Maintenance Troubleshooting Identifying Platform ProblemsPerforming Error Recovery Troubleshooting flow chartFault Symptom Codes FSCs ERPEnsure Scsi options are set correctly FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC FSC Null FSC FSC Magazine in the master module FSC FSC Troubleshooting General Problems Troubleshooting Run a Vertical Calibration test from Check the host device file system access permissions Lvds or single-ended Scsi and is properly installed Using Diagnostic Support Tools RAIDRunning Library Diagnostic Tests HP StorageWorks Library and Tape ToolsMSLUtil Their status Federal Communications Commission notice Regulatory compliance noticesRegulatory compliance identification numbers FCC rating labelCables Canadian notice Avis CanadienModification Class a equipmentEuropean Union notice Japanese noticesClass B equipment Taiwanese notices Japanese power cord statementKorean notices Class a equipment Class B equipmentTaiwan battery recycle statement Laser compliance noticesDutch laser notice French laser notice German laser notice Italian laser noticeRecycling notices Japanese laser notice Spanish laser noticeDanish notice Dutch noticeCzecholslovakian notice Estonian notice Finnish notice French noticeGerman notice Greek noticeHungarian notice Italian notice Latvian notice Lithuanian notice Polish notice Portuguese notice Descarte de Lixo Elétrico na Comunidade EuropéiaSlovakian notice Slovenian notice Spanish notice Swedish notice Specifications PowerMechanical Environmental All Models Safety and Regulatory AcousticsSpecifications Electrostatic Discharge Grounding MethodsElectrostatic Discharge Configuration Examples Scsi Cable ConfigurationsConfiguration Examples MSL6030/MSL6026, 2 hosts/2 drivesOptional Fibre Channel Card Host PrerequisitesConnectors and Indicators Power IndicatorSerial Port Default Ethernet Settings ConfigurationScsi Vhdci Connectors Ethernet PortMSL6030/MSL6026 standalone MSL6060/MSL6052 standalone Optional Fibre Channel Card Index FCC170 PTM 176 Figures Page Page Page Tables