7 Common Administration

Command Menu

Table 20. Columns in the System Monitor Window

Column

Description

 

 

Service Status

Indicates the state of each channel in the voice system. All hardware

 

states (for example, On Hook, Foos, Manoos, Broken) are marked with

 

an asterisk (*). This field is blank for virtual channels except when a

 

transaction with a DIP is running. See Table 21 for a description of the

 

status entries.

 

 

Caller Input

Indicates the last set of digits entered by the caller. For example, when a

 

caller enters an account number in response to a transaction prompt, a

 

series of touchtone digits is registered in the voice system from the caller.

 

This information is collected by the voice system and displayed in this

 

column by the System Monitor. This field always is blank for virtual

 

channels.

 

 

Dialed Digits

Indicates the last set of digits dialed by the voice system during this

 

transfer process. In many cases, the application transfers the caller to an

 

attendant. The numbers used in this transfer process are collected by the

 

voice system and displayed in this column. This field always is blank for

 

virtual channels.

 

 

 

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UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 301