Glossary

announcement

announcement

A message the system plays to the caller to provide information. The caller is not asked to give a response. Compare to prompt.

API

Application programming interface

application

The automated transaction (interactions) among the caller, the voice response system, and any databases or host computers required for your business.

application administration

The component of the system that provides access to the applications currently available on your system and helps you to manage and administer them.

application verification

A process in which the system verifies that all the components needed by an application are complete.

ASCII

American Standard Code for Information Interchange

UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 631