7 Common Administration

Reports Administration

Table 24. Column Description for the Call Data Summary Report

Column Name

Description

Comment

 

 

 

Event No

Identifying number for each call data

Appears only when the Include

 

message.

Call Data Fields?: field is set

 

 

to Yes. See Modifying the Call

 

 

Data Summary Report.

 

 

 

Count

Either the total value of all calls for this

Appears only when the Include

 

event during the period if the event is a

Call Data Fields?: field is set

 

numeric field or the total number of all

to Yes. See Modifying the Call

 

calls during the period if the event is a

Data Summary Report.

 

non-numeric field.

 

 

 

 

 

 

2 of 2

 

 

 

Modifying the Call

Data Summary

Report

You can tailor the Call Data Summary Report to limit the display by changing one or more of the following parameters:

•Day of the week and hours to perform data collection

•Service to include

•Whether to show call data fields

To modify the Call Data Summary Report:

1Start at the Call Data Detail Report window (Figure 145 on page 318) and press F8 (Actions).

UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 328