7 Common Administration

Reports Administration

Table 23 defines the columns on this window. If multiple applications are invoked during a call, the report displays a line of summary data for the call, followed by a line of data for each application in the call.

Table 23. Column Description for the Call Data Detail Report

 

Column Name

Description

 

 

 

 

 

 

Record

Specifies the database record number of each call made to the voice

 

 

 

system.

 

 

 

 

 

 

Channel

Specifies the channel on which the call was made.

 

 

 

 

 

 

Start

Specifies the time and date the call began. If multiple applications were

 

 

 

invoked during the call, the first line of the display shows the time and date

 

 

 

the call began. Subsequent lines for the call show the time and date that

 

 

 

each application began.

 

 

 

 

 

 

Duration

Specifies the length of the call in seconds. If multiple applications were

 

 

 

invoked during the call, the first line of the display for the call shows the total

 

 

 

length of all applications in the call. Subsequent lines for the call show the

 

 

 

length of each application invoked in the call.

 

 

 

 

 

 

Service

Specifies the script that was associated with the call. If multiple applications

 

 

 

were invoked during the call, the first line of the display for the call (the

 

 

 

summary line) is blank. Subsequent lines for the call show the script

 

 

 

associated with each application invoked in the call.

 

 

 

 

 

 

 

 

 

 

 

 

 

UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 319