HP R4.2 caller, Glossary, call flow, card cage, called party number, call progress tones

Glossary called party number

called party number

The number dialed by the person making a telephone call. Telephone switching equipment can use this number to selectively route an incoming call to a particular department or agent.

caller

The party who calls for a service, gets connected to the system, and interacts with it. As the system can also make outbound calls for service, the caller can also be the person who responds to those outbound calls.

call flow

See transaction.

call progress tones

Standard telephony sounds that indicate the status of the call. These sounds include busy, fast busy, ringback, reorder, etc.

card cage

An area within a hardware platform that contains and secures all of the standard and optional circuit cards used in the system.

UCS 1000 R4.2 Administration 585-313-507 Issue 3 April 2000 636