HP R4.2 Yes, Comment, Column Name, Description, Reports Administration, 7 Common Administration

7 Common Administration Reports Administration

Table 24 describes the columns on this window.

Table 24. Column Description for the Call Data Summary Report

Column Name	Description	Comment
Period	Time, in hourly increments, when calls
	were made to the voice system.
Service	Script associated with a group of calls
	made during the specified time.
Average Hold	Average duration of a call for the
Time	specified time in minutes and seconds.
Calls	Total number of calls for the specified
	time.
Event	Name of the call data field.	Appears only when the Include
Description		Call Data Fields?: field is set
		to Yes. See Modifying the Call
		Data Summary Report on page
		328.
		1 of 2

UCS 1000 R4.2 Administration 585-313-507 Issue 3 April 2000 327