7 Common Administration

Reports Administration

If you enter a range between 9 and 16, the system displays call data for calls made between 9 a.m. and 5 p.m. The default is all, meaning that the system displays call data for the entire 24 hour period for the day.

Note: Hourly Call Data Summary Reports are not processed until midnight of each day. If you make a request for information on Tuesday, the information will not be displayed until the following day, Wednesday.

5Enter a service name, or all, or press F 2 (Choices) to select from a menu in the Service: field to limit the report to a particular service. The default is all, meaning that the report displays call data for all services.

6Enter Yes or No, or press F2 (Choices) to select from a menu in the Include Call Data Fields?: field to specify if event data should be included on the report. The default is No. If call event data exists for a particular record, this information appears immediately after the record entry on the Call Data Summary Report window.

7Press F3 (Save).

The system displays the previous Call Data Summary Report window.

8(Optional) Press F8 (Actions).

The system displays the Actions Menu (Figure 150 on page 337).

9(Optional) Select:

UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 330