HP R4.2 Time, %Occ, Calls, Period, Channel, Average Hold

7 Common Administration Reports Administration

Modifying the Traffic Report

Table 26 describes the information in this report.

Table 26. Entry Description for the Traffic Report

Entry	Description
Channel	Channel that handled the call
Period	Time period when system traffic is monitored
Calls	Number of calls made during the indicated time
	period
Average Hold	Average duration of a call for the specified time in
Time	minutes and seconds
%Occ	Percentage of occupancy (that is, the proportion of
	the hour that the channel was in use)

To change the Traffic Report, use the Modify function on the Actions Menu (Figure 143 on page 314). You can specify the date and time when you want the system to monitor call traffic, and whether you want a summary of the data.

To modify the Traffic Report:

1Start at the Traffic Report menu (Figure 155 on page 353) and press F8 (Actions).

UCS 1000 R4.2 Administration 585-313-507 Issue 3 April 2000 354