Attendant Group Calls | Panasonic 524X07801B manual

Section 700 - Operation

Chapter 5. Key Telephone Features

•Account Codes interact with TRS as shown in the following table:

	Forced or Not Forced	Verified or	TRS Class
		Verified or
		Non-Verified	No Account Entry	Account Entry
		Non-Verified


	Not Forced	Non-Verified	Extension Port Based TRS	Extension Port Based TRS
			Class	Class

		Verified		Account Code Based TRS
				Class

	Forced	Non-Verified	TRS Class for Forced	Extension Port Based TRS
			Account Code	Class
			(FF1 0 19 0001)
		Verified	(FF1 0 19 0001)	Account Code Based TRS
		Verified		Account Code Based TRS
				Class

Attendant Group Calls

CPC-96, CPC-288, and CPC-576 All Versions

Description

You can call the attendant group from any extension by dialing the designated attendant number.

Operation

To call an attendant group:

	Action	Result

1.	Lift the handset or press the ON/OFF key.	Intercom dial tone

2.	Enter the attendant pilot number (default = 0).	Call Attendant displays

Hardware Requirements

•N/A

Related Programming

•FF1-2: Dial Plan

•FF3: Extension Number

•FF5-0: Attendant Hunt Groups

Considerations

•Up to 20 extensions can be included in an attendant group.

•The attendant pilot number is flexible.

•If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed.

576-13-700

DBS 576 (USA), Revised 6/11/98

115

Image 115

Panasonic 524X07801B manual Attendant Group Calls, To call an attendant group, Call Attendant displays

Contents

524X07801B Issued 6/11/98 FCC Warning Battery Recycling Statement Contents Distinctive Ringing Door Box Key Telephone Features User Maintenance Call Hold Dslt Features Account Codes SLT Features Call Hold ARS and TRS Operation ARS Configuration and Operation About This Manual Abbreviation List List of Features Topic Maintenance Features Extension Features 173 List of Features System Features System FeaturesSection 700 Operation OperationChapter 3. System Features Attendant Groups AEC Disconnect Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Battery BackupBackground Music/MOH Separation Built-In Voice Processing Unit Building Block Expansion Capability Call Progress Tones Centrex/PBX Compatibility Caller ID Class of Service Trunk/Tie Class of Service Class of Service Extension Feature Class of Service Ext/Ext Restriction MCO Incoming Call Answer Allow/Restrict CO Ringing Types Class of Service Trunk to Trunk RestrictionDirect Inward Dial Ringing Direct In Line Ringing Direct Inward System Access Ringing Multiple Ringing CO Trunk InterfaceCO Trunk Interface did CO Trunk Interface Isdn BRI CO Trunk Interface Ground StartCO Trunk Interface ISDN-PRI CO Trunk Interface Loop Start Computer Telephony Integration Capability Data Security Day/Night System Mode To switch Day/Day 2/Night modes using Feature Access Codes Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access To make a Disa call to an extension Distinctive RingingTo make a Disa call to an outside number To answer a door box Door Box Door Box Sensor Extension InterfaceDigital Key Telephones DP/DTMF Single Line Telephones SLTs Analog Device CapabilityISDN/BRI S-Point Interface ISDN/PRI S-Point Interface Flexible Numbering Plan Hunting Groups Free SlotPilot Terminal Hunt Group Next Extension/Hunt Group Switch Back Hunt GroupPilot Distributed Hunt Group Circular Hunt Group MCO Tenant Group Internal Hold Tone Memory Backup Name Assignments Music-on-Hold NO.= Extension Name AssignmentsC D E F XXX displays where Example 1. Large-display phone Example 2. Small-display phone C D E F G H I J K L M N O P Q R S T U V W Speed Dial Name Assignments SSD Network Facilities Non-Blocking Architecture Power On Maintenance Power Failure Transfer PC-Based Customizing Tool Programming DevicesRinging Modes Telephone Programming Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing Did Day/Night Ringing Did Day/Night Busy/Delayed RingingBusy Lamp Field Ringing Alarm Ringing Busy Lamp Field Delayed RingingSlide Ringing Station Message Detail Recording SSD TRS Override Output data format Toll Restriction Service To access a trunk group Trunk Access Groups Virtual Port used for Virtual Extension Virtual PortVirtual Port used for Floating Hold Answer Supervision for Voice Mail Voice Mail Integration Third PartyCall Forward ID Code for Voice Mail To set a Call Forward ID Code for Voice Mail DID/DNIS/DDI Voice Mail ID CodeTo clear the ID Code Message Key ID Code High Priority Message WaitingTo retrieve a message at Voice Mail To assign a Voice Mail Transfer key from a phone Voice Mail Transfer KeyTo use a Voice Mail Transfer key FF4 FF Key Programming FF Key Assignments User Maintenance About User Programming Introduction User Maint displays To enter User Maintenance modeSet System Date/Time/Day To change the system date, time, and day of week To set PSD numbers Set Personal Speed Dial NumbersDay of the Week displays EXT Number displays Set Personal Speed Dial Names8101 PSD Assignment displays PSD Number displays C D E F PXX displays where PSD Name displays Press the Auto key to exit the PSD name entry mode C D E F G H I J K L M N O P Q R S T U V W Operation User Maintenance SSD Number displays Set System Speed Dial NumbersTo set SSD numbers 8102 SSD Assignment displays SSD Name displays Set System Speed Dial Names 8102 Set System Speed Dial Index Enter Index # displays SSD Index displays Enter EXT # displays Set Extension Names8103 Extension Name displays EXT Number/Name displays Verified Accd displays Set Verified Account CodesTo set the Verified Account code 8104 0002 XXXAccount Cod displays whereTable Number FWD ID Code displays Set Call-Forward ID Codes for Voice MailTo set the Call Forward ID code 8105 To set the Message Key ID code Set Message Key ID Code To set the Mode Schedule Set Mode Schedule Values Address NOs MMDD, HHMM, or 1st Mode 2nd Mode 3rd Mode 4th Mode 5th Mode To set the Special Day Modes Set Special Day Mode Special Day Start Time/Mode addresses & values 1002 Day 01-1 Mode displays 1011 Mmdd 1099 Date 1143 Set Exception Day Mode To set the Exception Day Modes 8107-2 200-211 Hold Set Day of Week ModeMmdd Hold Sunday To set the Day of Week ModesWeek PTN displays 300 1st SUN Pattern displays Set Walking TRS Codes CFWD-Busy EXT # displays Set Call Forward Busy Destination Extension8109 TRF of Cfwd displays Enter Code displays Set Call Forward No Answer Destination Extension CFWD-NoANS Ext displays Set Caller ID Logging Extensions CID Logging EXT displays 8110CID Logging # displays 108 Key Telephone Features Key Telephone FeaturesSection 700 Operation OperationChapter 5. Key Telephone Features Account Codes Key Telephone To enter an account code before making a call Non-Verified Account CodesNon-Verified Account Codes Verified Account Codes Enter Account# displays Verified Account CodesTo enter an account code during an outside call To make an outside call that requires an account code To call an attendant group Attendant Group CallsCall Attendant displays Background Music Auto Repeat DialTo use Auto Repeat Dial BGM OFF displays Busy OverrideTo turn Background Music on To turn Background Music off To use Extension Busy Override To set a Callback Request Callback RequestTo respond to a callback request Call Forwarding-All Calls Call ForwardingTo set Call Forwarding-All Calls Call Forwarding Busy To cancel Call Forwarding-All CallsTo set Call Forwarding Busy Call Forwarding No Answer To cancel Call Forwarding BusyTo set Call Forwarding No Answer To cancel Call Forwarding-All Calls and DND To cancel Call Forwarding No AnswerCall Forwarding-All Calls and Do-Not-Disturb System Hold Call HoldTo place a call on System Hold To retrieve a held call on a specific trunk Floating HoldTo place a call on Floating Hold To retrieve a call from Exclusive Hold Exclusive HoldTo retrieve a call from Floating Hold To place a call on Exclusive Hold To place a call on Broker’s Hold Broker’s Hold Park Hold displays To park a call on this extensionTo park a call at another extension To retrieve a transfered call park Extension Group Pickup Call Pickup To use Extension Group Pickup External Calls To use Extension Group Pickup All CallsTo use Specified Group Pickup To use Trunk Group Pickup Extension Direct PickupTrunk Group Pickup To use Extension Direct Pickup To use Trunk Direct Pickup Call TransferTrunk Direct Pickup Supervised Transfer To supervise the transfer of a call to an outside number To supervise the transfer of a call to another extensionTalk-EXT Name or Number displays Unsupervised Transfer To camp a call onto a busy extension Camping a Call Onto a Busy Extension Call log maximums Caller ID Call Log To view the Call Log Call Log Operation on a Small Display Key Telephone To store the Call Log number in a personal speed dial To outdial from the Call Log 032015553456 044045554321 Call Log Operation on a Large Display Key Telephone 140 To use Automatic Camp-on Camp-on Call Waiting To use Manual Camp-on To answer a Camp-on Call Waiting signal CNF1CO XXX or EXT XXX Conference CallsThree-Party Conferencing To establish a 3-party conference call Eight-Party Conferencing Display Information Large Display Phone Large-LCD Display During Idle Variable ModeSmall Display Phone Changing the Display Contrast To set DND for your own extension Do-Not-Disturb DND Cleared displays To cancel DND for your own extensionTo cancel DND for another extension To set DND for another extension To switch from DP to Dtmf dialing DP to Dtmf Signal ConversionDSS/72 Console Flash EM/24 Console Flexible Function Keys To assign Fixed Feature codes to an FF keyEnter Function# displays Cleared Function displays To assign Flexible Feature Codes to an FF keyTo erase a code stored on an FF key To check a programmed FF key Display Phone Only Feature access codes for FF key assignments ∗#50 156 774 Handsfree Answerback Handsfree Operation To answer calls using Handsfree Answerback Headset Operation To answer calls using the Headset OperationTo initiate Handsfree Operation Hot Line Hot Dial PadConsiderations Intercom Calling Last Number Redial To make a call using Intercom Calling DSS/BLF Appearances Line AppearancesTo automatically redial the last number dialed To assign a DSS/BLF key To make an intercom call using the DSS/BLF keyTo pick up a call on a DSS/BLF key Multi-CO MCO Appearances Direct Line Appearances Operation Message Key Message Waiting / Callback MSG Accepted displays To cancel a callback messageTo leave a message waiting indication To answer a message waiting indication callback Mute Function To block outgoing audio using the Microphone Mute To put a call on speaker using the Offhook Monitor Offhook SignalingOffhook Monitor Offhook Voice Announce After receiving an offhook signal during a callTo make an Ohva To answer an Ohva To transfer a call using Ohva One-Touch Keys To answer a call after it has been announced using the OhvaTo program a one-touch key for outside telephone numbers To chain 2 to 6 SSD numbers to a single one-touch key To check a programmed one-touch key Onhook Dialing To dial onhook PagingTo make a To answer a page using Meet-Me Answer Reset CallMeet-Me Answer Ringing Line Preference To answer a call using Ringing Line Preference Enter Spd Dial displays Speed DialingPersonal Speed Dial To assign PSD numbers Cleared Spd Dial displays To dial a PSD number by entering the speed dial bin numberTo check a PSD number To delete a PSD number To indicate Enter/Press Shown on Display? System Speed Dial To dial an SSD number by entering the speed dial bin number To assign SSD numbersTo check an SSD number To delete an SSD number Speed Dial Linking Stored Psdxxx displays To link multiple SSD numbers to a PSD binTo use a PSD Key that links multiple SSDs To manually link speed dial keys together DBS 576 USA, Revised 6/11/98 185 To enter D Press the first soft key on the top left DBS 576 USA, Revised 6/11/98 187 188 Timed Reminder Call Enter Alarm hhmm displays Trunk AccessTo set the Timed Reminder Call feature To cancel the Timed Reminder Call feature To use Direct Trunk Access CO Line Key Trunk AccessDirect Trunk Access To access an outside line To place a call using MCO Line Preference MCO Trunk AccessMCO Line Preference To seize an idle trunk MCO Trunk Access Codes Wait CBK-TRK displays Trunk QueuingTo set Trunk Queuing To respond to the Trunk Callback alert tone To cancel Variable Mode Variable ModeTo enable Variable Mode To Execute a Variable Mode Function Flexible Screen Positions Variable Mode Display Displays at Position To adjust the volume while your phone is in use Volume ControlVoice Recognition To adjust ringer volume while your phone is idle Walking TRS Class of ServiceTo use a Walking Class of Service code FF8-1-08 Walking Class of Service Code 200 Dslt Features Dslt FeaturesSection 700 Operation Dslt Digital Single Line Telephone Dslt Features DBS 576 USA, Revised 6/11/98 205 206 DBS 576 USA, Revised 6/11/98 207 208 DBS 576 USA, Revised 6/11/98 209 To respond to the callback request DBS 576 USA, Revised 6/11/98 211 212 Call Forwarding and Do-Not-Disturb To cancel Call Forwarding and DND 214 To retrieve a call placed on System Hold FF1-0-01 Floating Hold on Hold Key FF1-2 Dial Plan DBS 576 USA, Revised 6/11/98 217 218 DBS 576 USA, Revised 6/11/98 219 220 FF1-3 MCO Inbound Trunk Group Members FF1-2 Dial Plan Call on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 223 224 To set Manual Camp-on To set Automatic Camp-on To establish a three-party conference call DBS 576 USA, Revised 6/11/98 227 228 DBS 576 USA, Revised 6/11/98 229 230 DBS 576 USA, Revised 6/11/98 231 You cannot change from voice call to tone call DBS 576 USA, Revised 6/11/98 233 To use onhook dialing DBS 576 USA, Revised 6/11/98 235 236 DBS 576 USA, Revised 6/11/98 237 238 To indicate Enter/Press 240 DBS 576 USA, Revised 6/11/98 241 To manually link speed dials together To use a PSD that links multiple SSDs DBS 576 USA, Revised 6/11/98 243 FF1 MCO Access FF1-2 Dial Plan FF5-2 MCO Trunk Group Outbound Lift the handset or press the ON/OFF key Outside dial tone DBS 576 USA, Revised 6/11/98 247 248 SLT Features SLT FeaturesSection 700 Operation DBS 576 USA, Revised 6/11/98 251 252 Up to 20 extensions can be included in an attendant group To set Extension Busy Override DBS 576 USA, Revised 6/11/98 255 256 OperationChapter 7. SLT Features 258 While on a call, hookflash Intercom dial tone Floating Hold Retrieve Only FF1-0-03 Extension COS Hookflash Control on SLTs Call Park DBS 576 USA, Revised 6/11/98 263 264 FF1-2 Dial Plan FF5-3 MCO Inbound Trunk Group Members Calls on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 267 268 FF1-2 Dial Plan FF1-0-03 Extension COS 270 DBS 576 USA, Revised 6/11/98 271 Do-Not-Disturb DND DBS 576 USA, Revised 6/11/98 273 To send a flash on a CO line Flash Send DBS 576 USA, Revised 6/11/98 275 276 CO call type may be either multiple ring, direct, or camp-on 278 DBS 576 USA, Revised 6/11/98 279 280 DBS 576 USA, Revised 6/11/98 281 282 DBS 576 USA, Revised 6/11/98 283 Press the * key Replace the handset DBS 576 USA, Revised 6/11/98 285 286 FF1 MCO Access FF5-2 MCO Trunk Group Outbound Lift the handset Outside dial tone DBS 576 USA, Revised 6/11/98 289 290 Appendix A. ARS and TRS Operation Detailed Description TRS Features Leading Digits Table ARS/TRS Features ARS Level Time List Table TRS Configuration and Operation TRS Programming/Operation Overview Figure A-6. TRS Flowchart Situation Example TRS Configuration Implementation Tenant Name XYZ Department Stores Tenant # 1 Tenant Name XYZ Department Stores Tenant Number Originator TRS Level Properties Origination TRS Class Origination TRS Level Prefix ID Restriction Number Prefix ID ARS/TRS Programming/Operation Overview ARS Configuration and Operation Figure A-7. ARS/TRS Flowchart Page 1 Figure A-8. ARS/TRS Flowchart Page 2 Example ARS Configuration 310 Figure A-9. Example System Configuration 312 Operation Table A-7. Example User Needs Worksheet Table A-8. Example MCO Tenant/Trunk Groups Worksheet Table A-9. Example Origination TRS Level Plan Originator ARS Level Properties Origination TRS Class Origination TRS/ARS Level Prefix Prefix ID Restriction Route Type Route Pattern Restriction Route Pattern Digits to TRS Level Number Time List Table Day Of Week Sun Mon X Tue X Wed Thu Fri Sat Table A-15. Example -Time List Table Route List Table Priority Pattern Route Pattern # Trunk Group Digit Modify Pattern # Index Index Operation Disa Dtmf ISDN/BRI 330 Dslt Key Telephone SLT BGM/MOH Internal Hold MCO