Lift the handset Outside dial tone | Panasonic 524X07801B specs

Chapter 7. SLT Features

Section 700 - Operation

Trunk Queuing

CPC-96, CPC-288, and CPC-576 Version 1.0

Description

When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.

Operation

To set Trunk Queuing:

	Action	Result

1.	Lift the handset.	Intercom dial tone

2.	Enter a trunk access code.	Busy tone

3.	Enter the Callback Request code (default = 3).

4.	Replace the handset.

5.	Wait for the Trunk Callback alert tone.

To respond to the Trunk Callback alert tone:

	Action	Result

1.	Lift the handset.	Outside dial tone

Hardware Requirements

•N/A

Related Programming

•FF1-2: Dial Plan

•FF1-0-03: Extension COS (Trunk Queuing)

•FF3: Extension COS

Considerations

•Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled.

•The Trunk Queuing feature may also be used if you h ear a busy tone when trying to make a call using the MCO Trunk Access feature.

288

DBS 576 (USA), Revised 6/11/98

576-13-700

Image 288

Panasonic 524X07801B manual Lift the handset Outside dial tone

Contents

524X07801B Issued 6/11/98 FCC Warning Battery Recycling Statement Contents Distinctive Ringing Door Box User Maintenance Key Telephone Features Call Hold Dslt Features SLT Features Account Codes Call Hold ARS Configuration and Operation ARS and TRS Operation About This Manual Abbreviation List List of Features Topic Maintenance Features Extension Features 173 List of Features System Features System FeaturesSection 700 Operation OperationChapter 3. System Features AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Battery Backup Automatic Trunk to Trunk TransferBackground Music/MOH Separation Building Block Expansion Capability Built-In Voice Processing Unit Call Progress Tones Caller ID Centrex/PBX Compatibility Class of Service Class of Service Trunk/Tie Class of Service Ext/Ext Restriction Class of Service Extension Feature MCO Incoming Call Answer Allow/Restrict Class of Service Trunk to Trunk Restriction CO Ringing TypesDirect Inward Dial Ringing Direct Inward System Access Ringing Direct In Line Ringing CO Trunk Interface Multiple RingingCO Trunk Interface did CO Trunk Interface Ground Start CO Trunk Interface Isdn BRICO Trunk Interface ISDN-PRI Computer Telephony Integration Capability CO Trunk Interface Loop Start Day/Night System Mode Data Security Manual Day/Night Mode To switch Day/Day 2/Night modes using Feature Access Codes Automatic Day/Night Mode Direct Inward System Access Digital Pad Distinctive Ringing To make a Disa call to an extensionTo make a Disa call to an outside number Door Box To answer a door box Extension Interface Door Box SensorDigital Key Telephones Analog Device Capability DP/DTMF Single Line Telephones SLTsISDN/BRI S-Point Interface Flexible Numbering Plan ISDN/PRI S-Point Interface Free Slot Hunting GroupsPilot Terminal Hunt Group Switch Back Hunt Group Pilot Distributed Hunt GroupCircular Hunt Group Next Extension/Hunt Group Internal Hold Tone MCO Tenant Group Memory Backup Music-on-Hold Name Assignments Extension Name Assignments NO.=C D E F XXX displays where Example 1. Large-display phone C D E F G H I J K L M N O P Q R S T U V W Example 2. Small-display phone Speed Dial Name Assignments SSD Network Facilities Non-Blocking Architecture Power Failure Transfer Power On Maintenance Programming Devices Ringing ModesTelephone Programming PC-Based Customizing Tool Day 1/ Day 2/Night Delayed Ringing Day 1/ Day 2/Night Ringing Did Day/Night Busy/Delayed Ringing Did Day/Night RingingBusy Lamp Field Ringing Busy Lamp Field Delayed Ringing Alarm RingingSlide Ringing SSD TRS Override Station Message Detail Recording Output data format Toll Restriction Service Trunk Access Groups To access a trunk group Virtual Port Virtual Port used for Virtual ExtensionVirtual Port used for Floating Hold Voice Mail Integration Third Party Answer Supervision for Voice MailCall Forward ID Code for Voice Mail DID/DNIS/DDI Voice Mail ID Code To set a Call Forward ID Code for Voice MailTo clear the ID Code High Priority Message Waiting Message Key ID CodeTo retrieve a message at Voice Mail Voice Mail Transfer Key To assign a Voice Mail Transfer key from a phoneTo use a Voice Mail Transfer key FF4 FF Key Programming FF Key Assignments User Maintenance Introduction About User Programming To enter User Maintenance mode Set System Date/Time/DayTo change the system date, time, and day of week User Maint displays Set Personal Speed Dial Numbers To set PSD numbersDay of the Week displays Set Personal Speed Dial Names 8101 PSD Assignment displaysPSD Number displays EXT Number displays PSD Name displays C D E F PXX displays where Press the Auto key to exit the PSD name entry mode C D E F G H I J K L M N O P Q R S T U V W Operation User Maintenance Set System Speed Dial Numbers To set SSD numbers8102 SSD Assignment displays SSD Number displays Set System Speed Dial Names SSD Name displays Set System Speed Dial Index 8102 SSD Index displays Enter Index # displays Set Extension Names 8103 Extension Name displaysEXT Number/Name displays Enter EXT # displays Set Verified Account Codes To set the Verified Account code8104 Verified Accd displays XXXAccount Cod displays where 0002Table Number Set Call-Forward ID Codes for Voice Mail To set the Call Forward ID code8105 FWD ID Code displays Set Message Key ID Code To set the Message Key ID code Set Mode Schedule To set the Mode Schedule MMDD, HHMM, or 1st Mode 2nd Mode 3rd Mode 4th Mode 5th Mode Values Address NOs Set Special Day Mode To set the Special Day Modes 1002 Day 01-1 Mode displays Special Day Start Time/Mode addresses & values 1011 Mmdd 1099 Date 1143 Set Exception Day Mode To set the Exception Day Modes Set Day of Week Mode 8107-2 200-211 HoldMmdd Hold To set the Day of Week Modes Week PTN displays300 1st SUN Pattern displays Sunday Set Walking TRS Codes Set Call Forward Busy Destination Extension 8109TRF of Cfwd displays CFWD-Busy EXT # displays Set Call Forward No Answer Destination Extension Enter Code displays Set Caller ID Logging Extensions CFWD-NoANS Ext displays 8110 CID Logging EXT displaysCID Logging # displays 108 Key Telephone Features Key Telephone FeaturesSection 700 Operation OperationChapter 5. Key Telephone Features Key Telephone Account Codes Non-Verified Account Codes Non-Verified Account CodesVerified Account Codes To enter an account code before making a call Verified Account Codes To enter an account code during an outside callTo make an outside call that requires an account code Enter Account# displays Attendant Group Calls To call an attendant groupCall Attendant displays Auto Repeat Dial Background MusicTo use Auto Repeat Dial Busy Override To turn Background Music onTo turn Background Music off BGM OFF displays To use Extension Busy Override Callback Request To set a Callback RequestTo respond to a callback request Call Forwarding Call Forwarding-All CallsTo set Call Forwarding-All Calls To cancel Call Forwarding-All Calls Call Forwarding BusyTo set Call Forwarding Busy To cancel Call Forwarding Busy Call Forwarding No AnswerTo set Call Forwarding No Answer To cancel Call Forwarding No Answer To cancel Call Forwarding-All Calls and DNDCall Forwarding-All Calls and Do-Not-Disturb Call Hold System HoldTo place a call on System Hold Floating Hold To retrieve a held call on a specific trunkTo place a call on Floating Hold Exclusive Hold To retrieve a call from Floating HoldTo place a call on Exclusive Hold To retrieve a call from Exclusive Hold Broker’s Hold To place a call on Broker’s Hold To park a call on this extension To park a call at another extensionTo retrieve a transfered call park Park Hold displays Call Pickup Extension Group Pickup To use Extension Group Pickup All Calls To use Extension Group Pickup External CallsTo use Specified Group Pickup Extension Direct Pickup Trunk Group PickupTo use Extension Direct Pickup To use Trunk Group Pickup Call Transfer Trunk Direct PickupSupervised Transfer To use Trunk Direct Pickup To supervise the transfer of a call to another extension To supervise the transfer of a call to an outside numberTalk-EXT Name or Number displays Unsupervised Transfer Camping a Call Onto a Busy Extension To camp a call onto a busy extension Caller ID Call Log Call log maximums Call Log Operation on a Small Display Key Telephone To view the Call Log To outdial from the Call Log To store the Call Log number in a personal speed dial Call Log Operation on a Large Display Key Telephone 032015553456 044045554321 140 Camp-on Call Waiting To use Automatic Camp-on To answer a Camp-on Call Waiting signal To use Manual Camp-on Conference Calls Three-Party ConferencingTo establish a 3-party conference call CNF1CO XXX or EXT XXX Eight-Party Conferencing Display Information Large Display Phone Variable Mode Small Display PhoneChanging the Display Contrast Large-LCD Display During Idle Do-Not-Disturb To set DND for your own extension To cancel DND for your own extension To cancel DND for another extensionTo set DND for another extension DND Cleared displays DP to Dtmf Signal Conversion To switch from DP to Dtmf dialingDSS/72 Console EM/24 Console Flash To assign Fixed Feature codes to an FF key Flexible Function KeysEnter Function# displays To assign Flexible Feature Codes to an FF key To erase a code stored on an FF keyTo check a programmed FF key Display Phone Only Cleared Function displays Feature access codes for FF key assignments ∗#50 156 Handsfree Answerback 774 To answer calls using Handsfree Answerback Handsfree Operation To answer calls using the Headset Operation Headset OperationTo initiate Handsfree Operation Hot Dial Pad Hot LineConsiderations Intercom Calling To make a call using Intercom Calling Last Number Redial Line Appearances DSS/BLF AppearancesTo automatically redial the last number dialed To make an intercom call using the DSS/BLF key To assign a DSS/BLF keyTo pick up a call on a DSS/BLF key Direct Line Appearances Multi-CO MCO Appearances Message Key Operation Message Waiting / Callback To cancel a callback message To leave a message waiting indicationTo answer a message waiting indication callback MSG Accepted displays To block outgoing audio using the Microphone Mute Mute Function Offhook Signaling To put a call on speaker using the Offhook MonitorOffhook Monitor After receiving an offhook signal during a call Offhook Voice AnnounceTo make an Ohva To transfer a call using Ohva To answer an Ohva To answer a call after it has been announced using the Ohva One-Touch KeysTo program a one-touch key for outside telephone numbers To chain 2 to 6 SSD numbers to a single one-touch key Onhook Dialing To check a programmed one-touch key Paging To dial onhookTo make a Reset Call To answer a page using Meet-Me AnswerMeet-Me Answer To answer a call using Ringing Line Preference Ringing Line Preference Speed Dialing Personal Speed DialTo assign PSD numbers Enter Spd Dial displays To dial a PSD number by entering the speed dial bin number To check a PSD numberTo delete a PSD number Cleared Spd Dial displays System Speed Dial To indicate Enter/Press Shown on Display? To assign SSD numbers To dial an SSD number by entering the speed dial bin numberTo check an SSD number Speed Dial Linking To delete an SSD number To link multiple SSD numbers to a PSD bin To use a PSD Key that links multiple SSDsTo manually link speed dial keys together Stored Psdxxx displays DBS 576 USA, Revised 6/11/98 185 To enter D Press the first soft key on the top left DBS 576 USA, Revised 6/11/98 187 188 Timed Reminder Call Trunk Access To set the Timed Reminder Call featureTo cancel the Timed Reminder Call feature Enter Alarm hhmm displays CO Line Key Trunk Access Direct Trunk AccessTo access an outside line To use Direct Trunk Access MCO Trunk Access To place a call using MCO Line PreferenceMCO Line Preference MCO Trunk Access Codes To seize an idle trunk Trunk Queuing To set Trunk QueuingTo respond to the Trunk Callback alert tone Wait CBK-TRK displays Variable Mode To enable Variable ModeTo Execute a Variable Mode Function To cancel Variable Mode Variable Mode Display Displays at Position Flexible Screen Positions Volume Control To adjust the volume while your phone is in useVoice Recognition Walking TRS Class of Service To adjust ringer volume while your phone is idleTo use a Walking Class of Service code FF8-1-08 Walking Class of Service Code 200 Dslt Features Dslt FeaturesSection 700 Operation Digital Single Line Telephone Dslt Dslt Features DBS 576 USA, Revised 6/11/98 205 206 DBS 576 USA, Revised 6/11/98 207 208 DBS 576 USA, Revised 6/11/98 209 To respond to the callback request DBS 576 USA, Revised 6/11/98 211 212 To cancel Call Forwarding and DND Call Forwarding and Do-Not-Disturb 214 To retrieve a call placed on System Hold FF1-0-01 Floating Hold on Hold Key FF1-2 Dial Plan DBS 576 USA, Revised 6/11/98 217 218 DBS 576 USA, Revised 6/11/98 219 220 FF1-3 MCO Inbound Trunk Group Members FF1-2 Dial Plan Call on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 223 224 To set Automatic Camp-on To set Manual Camp-on To establish a three-party conference call DBS 576 USA, Revised 6/11/98 227 228 DBS 576 USA, Revised 6/11/98 229 230 DBS 576 USA, Revised 6/11/98 231 You cannot change from voice call to tone call DBS 576 USA, Revised 6/11/98 233 To use onhook dialing DBS 576 USA, Revised 6/11/98 235 236 DBS 576 USA, Revised 6/11/98 237 238 To indicate Enter/Press 240 DBS 576 USA, Revised 6/11/98 241 To use a PSD that links multiple SSDs To manually link speed dials together DBS 576 USA, Revised 6/11/98 243 FF1 MCO Access FF1-2 Dial Plan FF5-2 MCO Trunk Group Outbound Lift the handset or press the ON/OFF key Outside dial tone DBS 576 USA, Revised 6/11/98 247 248 SLT Features SLT FeaturesSection 700 Operation DBS 576 USA, Revised 6/11/98 251 252 Up to 20 extensions can be included in an attendant group To set Extension Busy Override DBS 576 USA, Revised 6/11/98 255 256 OperationChapter 7. SLT Features 258 While on a call, hookflash Intercom dial tone Floating Hold Retrieve Only FF1-0-03 Extension COS Hookflash Control on SLTs Call Park DBS 576 USA, Revised 6/11/98 263 264 FF1-2 Dial Plan FF5-3 MCO Inbound Trunk Group Members Calls on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 267 268 FF1-2 Dial Plan FF1-0-03 Extension COS 270 DBS 576 USA, Revised 6/11/98 271 Do-Not-Disturb DND DBS 576 USA, Revised 6/11/98 273 Flash Send To send a flash on a CO line DBS 576 USA, Revised 6/11/98 275 276 CO call type may be either multiple ring, direct, or camp-on 278 DBS 576 USA, Revised 6/11/98 279 280 DBS 576 USA, Revised 6/11/98 281 282 DBS 576 USA, Revised 6/11/98 283 Press the * key Replace the handset DBS 576 USA, Revised 6/11/98 285 286 FF1 MCO Access FF5-2 MCO Trunk Group Outbound Lift the handset Outside dial tone DBS 576 USA, Revised 6/11/98 289 290 Appendix A. ARS and TRS Operation TRS Features Detailed Description ARS/TRS Features Leading Digits Table ARS Level TRS Configuration and Operation Time List Table TRS Programming/Operation Overview Figure A-6. TRS Flowchart Example TRS Configuration Situation Implementation Tenant Name XYZ Department Stores Tenant # 1 Tenant Name XYZ Department Stores Tenant Number Originator TRS Level Properties Origination TRS Class Origination TRS Level Prefix ID Restriction Number Prefix ID ARS Configuration and Operation ARS/TRS Programming/Operation Overview Figure A-7. ARS/TRS Flowchart Page 1 Figure A-8. ARS/TRS Flowchart Page 2 Example ARS Configuration 310 Figure A-9. Example System Configuration 312 Operation Table A-7. Example User Needs Worksheet Table A-8. Example MCO Tenant/Trunk Groups Worksheet Table A-9. Example Origination TRS Level Plan Originator ARS Level Properties Origination TRS Class Origination TRS/ARS Level Prefix Prefix ID Restriction Route Type Route Pattern Restriction Route Pattern Digits to TRS Level Number Time List Table Day Of Week Sun Mon X Tue X Wed Thu Fri Sat Table A-15. Example -Time List Table Route List Table Priority Pattern Route Pattern # Trunk Group Digit Modify Pattern # Index Index Operation Disa Dtmf ISDN/BRI 330 Dslt Key Telephone SLT BGM/MOH Internal Hold MCO