288 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Trunk Queuing
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the
System can call you when a line becomes free. Simply pick up the handset and dial the telephone
number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
To respond to the Trunk Callback alert tone:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF1-0-03: Extension COS (Trunk Queuing)
• FF3: Extension COS
Considerations
• Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled.
• The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
Action Result
1. Lift the handset. Intercom dial tone
2. Enter a trunk access code. Busy tone
3. Enter the Callback Request code (defa u lt = 3).
4. Replace the handset.
5. Wait for the Trunk Callback alert tone.
Action Result
1. Lift the handset. Outside dial tone