ARS and TRS Operation | Panasonic 524X07801B manual

Contents

Section 700 - Operation

Chapter 8. ARS and TRS Operation . . . . . . . . . . . . . . . . . . . . . . . . 291

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 ARS/TRS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

TRS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Example TRS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

ARS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

ARS/TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Example ARS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

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DBS 576 (USA), Revised 6/11/98

576-13-700

Image 10

Panasonic 524X07801B manual ARS and TRS Operation, ARS Configuration and Operation

Contents

524X07801B Issued 6/11/98 FCC Warning Battery Recycling Statement Contents Distinctive Ringing Door Box User Maintenance Key Telephone Features Call Hold Dslt Features SLT Features Account Codes Call Hold ARS Configuration and Operation ARS and TRS Operation About This Manual Abbreviation List List of Features Topic Maintenance Features Extension Features 173 List of Features System Features System FeaturesSection 700 Operation OperationChapter 3. System Features AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Battery BackupBackground Music/MOH Separation Building Block Expansion Capability Built-In Voice Processing Unit Call Progress Tones Caller ID Centrex/PBX Compatibility Class of Service Class of Service Trunk/Tie Class of Service Ext/Ext Restriction Class of Service Extension Feature MCO Incoming Call Answer Allow/Restrict CO Ringing Types Class of Service Trunk to Trunk RestrictionDirect Inward Dial Ringing Direct Inward System Access Ringing Direct In Line Ringing Multiple Ringing CO Trunk InterfaceCO Trunk Interface did CO Trunk Interface Isdn BRI CO Trunk Interface Ground StartCO Trunk Interface ISDN-PRI Computer Telephony Integration Capability CO Trunk Interface Loop Start Day/Night System Mode Data Security Manual Day/Night Mode To switch Day/Day 2/Night modes using Feature Access Codes Automatic Day/Night Mode Direct Inward System Access Digital Pad To make a Disa call to an extension Distinctive RingingTo make a Disa call to an outside number Door Box To answer a door box Door Box Sensor Extension InterfaceDigital Key Telephones DP/DTMF Single Line Telephones SLTs Analog Device CapabilityISDN/BRI S-Point Interface Flexible Numbering Plan ISDN/PRI S-Point Interface Hunting Groups Free SlotPilot Terminal Hunt Group Circular Hunt Group Switch Back Hunt GroupPilot Distributed Hunt Group Next Extension/Hunt Group Internal Hold Tone MCO Tenant Group Memory Backup Music-on-Hold Name Assignments NO.= Extension Name AssignmentsC D E F XXX displays where Example 1. Large-display phone C D E F G H I J K L M N O P Q R S T U V W Example 2. Small-display phone Speed Dial Name Assignments SSD Network Facilities Non-Blocking Architecture Power Failure Transfer Power On Maintenance Telephone Programming Programming DevicesRinging Modes PC-Based Customizing Tool Day 1/ Day 2/Night Delayed Ringing Day 1/ Day 2/Night Ringing Did Day/Night Ringing Did Day/Night Busy/Delayed RingingBusy Lamp Field Ringing Alarm Ringing Busy Lamp Field Delayed RingingSlide Ringing SSD TRS Override Station Message Detail Recording Output data format Toll Restriction Service Trunk Access Groups To access a trunk group Virtual Port used for Virtual Extension Virtual PortVirtual Port used for Floating Hold Answer Supervision for Voice Mail Voice Mail Integration Third PartyCall Forward ID Code for Voice Mail To set a Call Forward ID Code for Voice Mail DID/DNIS/DDI Voice Mail ID CodeTo clear the ID Code Message Key ID Code High Priority Message WaitingTo retrieve a message at Voice Mail To assign a Voice Mail Transfer key from a phone Voice Mail Transfer KeyTo use a Voice Mail Transfer key FF4 FF Key Programming FF Key Assignments User Maintenance Introduction About User Programming To change the system date, time, and day of week To enter User Maintenance modeSet System Date/Time/Day User Maint displays To set PSD numbers Set Personal Speed Dial NumbersDay of the Week displays PSD Number displays Set Personal Speed Dial Names8101 PSD Assignment displays EXT Number displays PSD Name displays C D E F PXX displays where Press the Auto key to exit the PSD name entry mode C D E F G H I J K L M N O P Q R S T U V W Operation User Maintenance 8102 SSD Assignment displays Set System Speed Dial NumbersTo set SSD numbers SSD Number displays Set System Speed Dial Names SSD Name displays Set System Speed Dial Index 8102 SSD Index displays Enter Index # displays EXT Number/Name displays Set Extension Names8103 Extension Name displays Enter EXT # displays 8104 Set Verified Account CodesTo set the Verified Account code Verified Accd displays 0002 XXXAccount Cod displays whereTable Number 8105 Set Call-Forward ID Codes for Voice MailTo set the Call Forward ID code FWD ID Code displays Set Message Key ID Code To set the Message Key ID code Set Mode Schedule To set the Mode Schedule MMDD, HHMM, or 1st Mode 2nd Mode 3rd Mode 4th Mode 5th Mode Values Address NOs Set Special Day Mode To set the Special Day Modes 1002 Day 01-1 Mode displays Special Day Start Time/Mode addresses & values 1011 Mmdd 1099 Date 1143 Set Exception Day Mode To set the Exception Day Modes 8107-2 200-211 Hold Set Day of Week ModeMmdd Hold 300 1st SUN Pattern displays To set the Day of Week ModesWeek PTN displays Sunday Set Walking TRS Codes TRF of Cfwd displays Set Call Forward Busy Destination Extension8109 CFWD-Busy EXT # displays Set Call Forward No Answer Destination Extension Enter Code displays Set Caller ID Logging Extensions CFWD-NoANS Ext displays CID Logging EXT displays 8110CID Logging # displays 108 Key Telephone Features Key Telephone FeaturesSection 700 Operation OperationChapter 5. Key Telephone Features Key Telephone Account Codes Verified Account Codes Non-Verified Account CodesNon-Verified Account Codes To enter an account code before making a call To make an outside call that requires an account code Verified Account CodesTo enter an account code during an outside call Enter Account# displays To call an attendant group Attendant Group CallsCall Attendant displays Background Music Auto Repeat DialTo use Auto Repeat Dial To turn Background Music off Busy OverrideTo turn Background Music on BGM OFF displays To use Extension Busy Override To set a Callback Request Callback RequestTo respond to a callback request Call Forwarding-All Calls Call ForwardingTo set Call Forwarding-All Calls Call Forwarding Busy To cancel Call Forwarding-All CallsTo set Call Forwarding Busy Call Forwarding No Answer To cancel Call Forwarding BusyTo set Call Forwarding No Answer To cancel Call Forwarding-All Calls and DND To cancel Call Forwarding No AnswerCall Forwarding-All Calls and Do-Not-Disturb System Hold Call HoldTo place a call on System Hold To retrieve a held call on a specific trunk Floating HoldTo place a call on Floating Hold To place a call on Exclusive Hold Exclusive HoldTo retrieve a call from Floating Hold To retrieve a call from Exclusive Hold Broker’s Hold To place a call on Broker’s Hold To retrieve a transfered call park To park a call on this extensionTo park a call at another extension Park Hold displays Call Pickup Extension Group Pickup To use Extension Group Pickup External Calls To use Extension Group Pickup All CallsTo use Specified Group Pickup To use Extension Direct Pickup Extension Direct PickupTrunk Group Pickup To use Trunk Group Pickup Supervised Transfer Call TransferTrunk Direct Pickup To use Trunk Direct Pickup To supervise the transfer of a call to an outside number To supervise the transfer of a call to another extensionTalk-EXT Name or Number displays Unsupervised Transfer Camping a Call Onto a Busy Extension To camp a call onto a busy extension Caller ID Call Log Call log maximums Call Log Operation on a Small Display Key Telephone To view the Call Log To outdial from the Call Log To store the Call Log number in a personal speed dial Call Log Operation on a Large Display Key Telephone 032015553456 044045554321 140 Camp-on Call Waiting To use Automatic Camp-on To answer a Camp-on Call Waiting signal To use Manual Camp-on To establish a 3-party conference call Conference CallsThree-Party Conferencing CNF1CO XXX or EXT XXX Eight-Party Conferencing Display Information Large Display Phone Changing the Display Contrast Variable ModeSmall Display Phone Large-LCD Display During Idle Do-Not-Disturb To set DND for your own extension To set DND for another extension To cancel DND for your own extensionTo cancel DND for another extension DND Cleared displays To switch from DP to Dtmf dialing DP to Dtmf Signal ConversionDSS/72 Console EM/24 Console Flash Flexible Function Keys To assign Fixed Feature codes to an FF keyEnter Function# displays To check a programmed FF key Display Phone Only To assign Flexible Feature Codes to an FF keyTo erase a code stored on an FF key Cleared Function displays Feature access codes for FF key assignments ∗#50 156 Handsfree Answerback 774 To answer calls using Handsfree Answerback Handsfree Operation Headset Operation To answer calls using the Headset OperationTo initiate Handsfree Operation Hot Line Hot Dial PadConsiderations Intercom Calling To make a call using Intercom Calling Last Number Redial DSS/BLF Appearances Line AppearancesTo automatically redial the last number dialed To assign a DSS/BLF key To make an intercom call using the DSS/BLF keyTo pick up a call on a DSS/BLF key Direct Line Appearances Multi-CO MCO Appearances Message Key Operation Message Waiting / Callback To answer a message waiting indication callback To cancel a callback messageTo leave a message waiting indication MSG Accepted displays To block outgoing audio using the Microphone Mute Mute Function To put a call on speaker using the Offhook Monitor Offhook SignalingOffhook Monitor Offhook Voice Announce After receiving an offhook signal during a callTo make an Ohva To transfer a call using Ohva To answer an Ohva One-Touch Keys To answer a call after it has been announced using the OhvaTo program a one-touch key for outside telephone numbers To chain 2 to 6 SSD numbers to a single one-touch key Onhook Dialing To check a programmed one-touch key To dial onhook PagingTo make a To answer a page using Meet-Me Answer Reset CallMeet-Me Answer To answer a call using Ringing Line Preference Ringing Line Preference To assign PSD numbers Speed DialingPersonal Speed Dial Enter Spd Dial displays To delete a PSD number To dial a PSD number by entering the speed dial bin numberTo check a PSD number Cleared Spd Dial displays System Speed Dial To indicate Enter/Press Shown on Display? To dial an SSD number by entering the speed dial bin number To assign SSD numbersTo check an SSD number Speed Dial Linking To delete an SSD number To manually link speed dial keys together To link multiple SSD numbers to a PSD binTo use a PSD Key that links multiple SSDs Stored Psdxxx displays DBS 576 USA, Revised 6/11/98 185 To enter D Press the first soft key on the top left DBS 576 USA, Revised 6/11/98 187 188 Timed Reminder Call To cancel the Timed Reminder Call feature Trunk AccessTo set the Timed Reminder Call feature Enter Alarm hhmm displays To access an outside line CO Line Key Trunk AccessDirect Trunk Access To use Direct Trunk Access To place a call using MCO Line Preference MCO Trunk AccessMCO Line Preference MCO Trunk Access Codes To seize an idle trunk To respond to the Trunk Callback alert tone Trunk QueuingTo set Trunk Queuing Wait CBK-TRK displays To Execute a Variable Mode Function Variable ModeTo enable Variable Mode To cancel Variable Mode Variable Mode Display Displays at Position Flexible Screen Positions To adjust the volume while your phone is in use Volume ControlVoice Recognition To adjust ringer volume while your phone is idle Walking TRS Class of ServiceTo use a Walking Class of Service code FF8-1-08 Walking Class of Service Code 200 Dslt Features Dslt FeaturesSection 700 Operation Digital Single Line Telephone Dslt Dslt Features DBS 576 USA, Revised 6/11/98 205 206 DBS 576 USA, Revised 6/11/98 207 208 DBS 576 USA, Revised 6/11/98 209 To respond to the callback request DBS 576 USA, Revised 6/11/98 211 212 To cancel Call Forwarding and DND Call Forwarding and Do-Not-Disturb 214 To retrieve a call placed on System Hold FF1-0-01 Floating Hold on Hold Key FF1-2 Dial Plan DBS 576 USA, Revised 6/11/98 217 218 DBS 576 USA, Revised 6/11/98 219 220 FF1-3 MCO Inbound Trunk Group Members FF1-2 Dial Plan Call on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 223 224 To set Automatic Camp-on To set Manual Camp-on To establish a three-party conference call DBS 576 USA, Revised 6/11/98 227 228 DBS 576 USA, Revised 6/11/98 229 230 DBS 576 USA, Revised 6/11/98 231 You cannot change from voice call to tone call DBS 576 USA, Revised 6/11/98 233 To use onhook dialing DBS 576 USA, Revised 6/11/98 235 236 DBS 576 USA, Revised 6/11/98 237 238 To indicate Enter/Press 240 DBS 576 USA, Revised 6/11/98 241 To use a PSD that links multiple SSDs To manually link speed dials together DBS 576 USA, Revised 6/11/98 243 FF1 MCO Access FF1-2 Dial Plan FF5-2 MCO Trunk Group Outbound Lift the handset or press the ON/OFF key Outside dial tone DBS 576 USA, Revised 6/11/98 247 248 SLT Features SLT FeaturesSection 700 Operation DBS 576 USA, Revised 6/11/98 251 252 Up to 20 extensions can be included in an attendant group To set Extension Busy Override DBS 576 USA, Revised 6/11/98 255 256 OperationChapter 7. SLT Features 258 While on a call, hookflash Intercom dial tone Floating Hold Retrieve Only FF1-0-03 Extension COS Hookflash Control on SLTs Call Park DBS 576 USA, Revised 6/11/98 263 264 FF1-2 Dial Plan FF5-3 MCO Inbound Trunk Group Members Calls on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 267 268 FF1-2 Dial Plan FF1-0-03 Extension COS 270 DBS 576 USA, Revised 6/11/98 271 Do-Not-Disturb DND DBS 576 USA, Revised 6/11/98 273 Flash Send To send a flash on a CO line DBS 576 USA, Revised 6/11/98 275 276 CO call type may be either multiple ring, direct, or camp-on 278 DBS 576 USA, Revised 6/11/98 279 280 DBS 576 USA, Revised 6/11/98 281 282 DBS 576 USA, Revised 6/11/98 283 Press the * key Replace the handset DBS 576 USA, Revised 6/11/98 285 286 FF1 MCO Access FF5-2 MCO Trunk Group Outbound Lift the handset Outside dial tone DBS 576 USA, Revised 6/11/98 289 290 Appendix A. ARS and TRS Operation TRS Features Detailed Description ARS/TRS Features Leading Digits Table ARS Level TRS Configuration and Operation Time List Table TRS Programming/Operation Overview Figure A-6. TRS Flowchart Example TRS Configuration Situation Implementation Tenant Name XYZ Department Stores Tenant # 1 Tenant Name XYZ Department Stores Tenant Number Originator TRS Level Properties Origination TRS Class Origination TRS Level Prefix ID Restriction Number Prefix ID ARS Configuration and Operation ARS/TRS Programming/Operation Overview Figure A-7. ARS/TRS Flowchart Page 1 Figure A-8. ARS/TRS Flowchart Page 2 Example ARS Configuration 310 Figure A-9. Example System Configuration 312 Operation Table A-7. Example User Needs Worksheet Table A-8. Example MCO Tenant/Trunk Groups Worksheet Table A-9. Example Origination TRS Level Plan Originator ARS Level Properties Origination TRS Class Origination TRS/ARS Level Prefix Prefix ID Restriction Route Type Route Pattern Restriction Route Pattern Digits to TRS Level Number Time List Table Day Of Week Sun Mon X Tue X Wed Thu Fri Sat Table A-15. Example -Time List Table Route List Table Priority Pattern Route Pattern # Trunk Group Digit Modify Pattern # Index Index Operation Disa Dtmf ISDN/BRI 330 Dslt Key Telephone SLT BGM/MOH Internal Hold MCO