Voice Mail Integration Third Party | Panasonic 524X07801B specs

Chapter 3. System Features

Section 700 - Operation

Voice Mail Integration (Third Party)

Description

The System supports third party Voice Mail systems with features such as:

•Answer Supervision for Voice Mail

•Call Forward ID Code for Voice Mail

•DID/DNIS/DDI ID Code for Voice Mail

•High Priority Message Waiting

•Message Key ID Code

Answer Supervision for Voice Mail

Description

This feature allows the DBS 576 to send an answer signal to third-party Voice Mail systems.

Without this feature a third-party Voice Mail cannot receive a signal indicating that a DBS DBS 576 extension has answered. In other words, to determine that the extension has answered, the Voice Mail system would have to wait until the extension stops receiving ringback tone. As a result, waiting for the ringback to stop often delays connection times for calls from Voice Mail to extensions. By sending an answer signal, this feature provides quicker response time between the DBS 576 and the Voice Mail system.

Hardware Requirements

•AEC Port

Related Programming

•FF1-0 23: Voice Mail Answer Supervision ID Code

•FF3-0: SLT Voice Mail Connection

•FF1-101: DTMF ON/OFF Pattern 2

Considerations

•The digits used for the answer signal code are determined by the requirements of the Voice Mail system.

• The answer code may be up to 4 characters and consist of the cha racters 0 - 9, *, #, and pause.

•If the called extension does not answer and is forwarded to Voice Mail, the DBS 576 sends a Call Forward ID code back to the Voice Mail system.

•During transmission of the answer signal code, other DTMF digits and functions from the DBS 576 extension are ignored.

•The Voice Mail port must be assigned as a Voice Mail port connection.

•The DTMF pattern is set as pattern 2.

Call Forward ID Code for Voice Mail

Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. The ID Code sends the digits that are required by the Voice Mail to identify the System extension.

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DBS 576 (USA), Revised 6/11/98

576-13-700

Image 68

Panasonic 524X07801B manual Voice Mail Integration Third Party, Answer Supervision for Voice Mail

Contents

524X07801B Issued 6/11/98 FCC Warning Battery Recycling Statement Contents Distinctive Ringing Door Box User Maintenance Key Telephone Features Call Hold Dslt Features SLT Features Account Codes Call Hold ARS Configuration and Operation ARS and TRS Operation About This Manual Abbreviation List List of Features Topic Maintenance Features Extension Features 173 List of Features System Features System FeaturesSection 700 Operation OperationChapter 3. System Features AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Background Music/MOH Separation Battery BackupAutomatic Trunk to Trunk Transfer Building Block Expansion Capability Built-In Voice Processing Unit Call Progress Tones Caller ID Centrex/PBX Compatibility Class of Service Class of Service Trunk/Tie Class of Service Ext/Ext Restriction Class of Service Extension Feature MCO Incoming Call Answer Allow/Restrict Direct Inward Dial Ringing Class of Service Trunk to Trunk RestrictionCO Ringing Types Direct Inward System Access Ringing Direct In Line Ringing CO Trunk Interface did CO Trunk InterfaceMultiple Ringing CO Trunk Interface ISDN-PRI CO Trunk Interface Ground StartCO Trunk Interface Isdn BRI Computer Telephony Integration Capability CO Trunk Interface Loop Start Day/Night System Mode Data Security Manual Day/Night Mode To switch Day/Day 2/Night modes using Feature Access Codes Automatic Day/Night Mode Direct Inward System Access Digital Pad To make a Disa call to an outside number Distinctive RingingTo make a Disa call to an extension Door Box To answer a door box Digital Key Telephones Extension InterfaceDoor Box Sensor ISDN/BRI S-Point Interface Analog Device CapabilityDP/DTMF Single Line Telephones SLTs Flexible Numbering Plan ISDN/PRI S-Point Interface Pilot Terminal Hunt Group Free SlotHunting Groups Switch Back Hunt Group Pilot Distributed Hunt GroupCircular Hunt Group Next Extension/Hunt Group Internal Hold Tone MCO Tenant Group Memory Backup Music-on-Hold Name Assignments C D E F XXX displays where Extension Name AssignmentsNO.= Example 1. Large-display phone C D E F G H I J K L M N O P Q R S T U V W Example 2. Small-display phone Speed Dial Name Assignments SSD Network Facilities Non-Blocking Architecture Power Failure Transfer Power On Maintenance Programming Devices Ringing ModesTelephone Programming PC-Based Customizing Tool Day 1/ Day 2/Night Delayed Ringing Day 1/ Day 2/Night Ringing Busy Lamp Field Ringing Did Day/Night Busy/Delayed RingingDid Day/Night Ringing Slide Ringing Busy Lamp Field Delayed RingingAlarm Ringing SSD TRS Override Station Message Detail Recording Output data format Toll Restriction Service Trunk Access Groups To access a trunk group Virtual Port used for Floating Hold Virtual PortVirtual Port used for Virtual Extension Call Forward ID Code for Voice Mail Voice Mail Integration Third PartyAnswer Supervision for Voice Mail To clear the ID Code DID/DNIS/DDI Voice Mail ID CodeTo set a Call Forward ID Code for Voice Mail To retrieve a message at Voice Mail High Priority Message WaitingMessage Key ID Code To use a Voice Mail Transfer key Voice Mail Transfer KeyTo assign a Voice Mail Transfer key from a phone FF4 FF Key Programming FF Key Assignments User Maintenance Introduction About User Programming To enter User Maintenance mode Set System Date/Time/DayTo change the system date, time, and day of week User Maint displays Day of the Week displays Set Personal Speed Dial NumbersTo set PSD numbers Set Personal Speed Dial Names 8101 PSD Assignment displaysPSD Number displays EXT Number displays PSD Name displays C D E F PXX displays where Press the Auto key to exit the PSD name entry mode C D E F G H I J K L M N O P Q R S T U V W Operation User Maintenance Set System Speed Dial Numbers To set SSD numbers8102 SSD Assignment displays SSD Number displays Set System Speed Dial Names SSD Name displays Set System Speed Dial Index 8102 SSD Index displays Enter Index # displays Set Extension Names 8103 Extension Name displaysEXT Number/Name displays Enter EXT # displays Set Verified Account Codes To set the Verified Account code8104 Verified Accd displays Table Number XXXAccount Cod displays where0002 Set Call-Forward ID Codes for Voice Mail To set the Call Forward ID code8105 FWD ID Code displays Set Message Key ID Code To set the Message Key ID code Set Mode Schedule To set the Mode Schedule MMDD, HHMM, or 1st Mode 2nd Mode 3rd Mode 4th Mode 5th Mode Values Address NOs Set Special Day Mode To set the Special Day Modes 1002 Day 01-1 Mode displays Special Day Start Time/Mode addresses & values 1011 Mmdd 1099 Date 1143 Set Exception Day Mode To set the Exception Day Modes Mmdd Hold Set Day of Week Mode8107-2 200-211 Hold To set the Day of Week Modes Week PTN displays300 1st SUN Pattern displays Sunday Set Walking TRS Codes Set Call Forward Busy Destination Extension 8109TRF of Cfwd displays CFWD-Busy EXT # displays Set Call Forward No Answer Destination Extension Enter Code displays Set Caller ID Logging Extensions CFWD-NoANS Ext displays CID Logging # displays 8110CID Logging EXT displays 108 Key Telephone Features Key Telephone FeaturesSection 700 Operation OperationChapter 5. Key Telephone Features Key Telephone Account Codes Non-Verified Account Codes Non-Verified Account CodesVerified Account Codes To enter an account code before making a call Verified Account Codes To enter an account code during an outside callTo make an outside call that requires an account code Enter Account# displays Call Attendant displays Attendant Group CallsTo call an attendant group To use Auto Repeat Dial Auto Repeat DialBackground Music Busy Override To turn Background Music onTo turn Background Music off BGM OFF displays To use Extension Busy Override To respond to a callback request Callback RequestTo set a Callback Request To set Call Forwarding-All Calls Call ForwardingCall Forwarding-All Calls To set Call Forwarding Busy To cancel Call Forwarding-All CallsCall Forwarding Busy To set Call Forwarding No Answer To cancel Call Forwarding BusyCall Forwarding No Answer Call Forwarding-All Calls and Do-Not-Disturb To cancel Call Forwarding No AnswerTo cancel Call Forwarding-All Calls and DND To place a call on System Hold Call HoldSystem Hold To place a call on Floating Hold Floating HoldTo retrieve a held call on a specific trunk Exclusive Hold To retrieve a call from Floating HoldTo place a call on Exclusive Hold To retrieve a call from Exclusive Hold Broker’s Hold To place a call on Broker’s Hold To park a call on this extension To park a call at another extensionTo retrieve a transfered call park Park Hold displays Call Pickup Extension Group Pickup To use Specified Group Pickup To use Extension Group Pickup All CallsTo use Extension Group Pickup External Calls Extension Direct Pickup Trunk Group PickupTo use Extension Direct Pickup To use Trunk Group Pickup Call Transfer Trunk Direct PickupSupervised Transfer To use Trunk Direct Pickup Talk-EXT Name or Number displays To supervise the transfer of a call to another extensionTo supervise the transfer of a call to an outside number Unsupervised Transfer Camping a Call Onto a Busy Extension To camp a call onto a busy extension Caller ID Call Log Call log maximums Call Log Operation on a Small Display Key Telephone To view the Call Log To outdial from the Call Log To store the Call Log number in a personal speed dial Call Log Operation on a Large Display Key Telephone 032015553456 044045554321 140 Camp-on Call Waiting To use Automatic Camp-on To answer a Camp-on Call Waiting signal To use Manual Camp-on Conference Calls Three-Party ConferencingTo establish a 3-party conference call CNF1CO XXX or EXT XXX Eight-Party Conferencing Display Information Large Display Phone Variable Mode Small Display PhoneChanging the Display Contrast Large-LCD Display During Idle Do-Not-Disturb To set DND for your own extension To cancel DND for your own extension To cancel DND for another extensionTo set DND for another extension DND Cleared displays DSS/72 Console DP to Dtmf Signal ConversionTo switch from DP to Dtmf dialing EM/24 Console Flash Enter Function# displays To assign Fixed Feature codes to an FF keyFlexible Function Keys To assign Flexible Feature Codes to an FF key To erase a code stored on an FF keyTo check a programmed FF key Display Phone Only Cleared Function displays Feature access codes for FF key assignments ∗#50 156 Handsfree Answerback 774 To answer calls using Handsfree Answerback Handsfree Operation To initiate Handsfree Operation To answer calls using the Headset OperationHeadset Operation Considerations Hot Dial PadHot Line Intercom Calling To make a call using Intercom Calling Last Number Redial To automatically redial the last number dialed Line AppearancesDSS/BLF Appearances To pick up a call on a DSS/BLF key To make an intercom call using the DSS/BLF keyTo assign a DSS/BLF key Direct Line Appearances Multi-CO MCO Appearances Message Key Operation Message Waiting / Callback To cancel a callback message To leave a message waiting indicationTo answer a message waiting indication callback MSG Accepted displays To block outgoing audio using the Microphone Mute Mute Function Offhook Monitor Offhook SignalingTo put a call on speaker using the Offhook Monitor To make an Ohva After receiving an offhook signal during a callOffhook Voice Announce To transfer a call using Ohva To answer an Ohva To program a one-touch key for outside telephone numbers To answer a call after it has been announced using the OhvaOne-Touch Keys To chain 2 to 6 SSD numbers to a single one-touch key Onhook Dialing To check a programmed one-touch key To make a PagingTo dial onhook Meet-Me Answer Reset CallTo answer a page using Meet-Me Answer To answer a call using Ringing Line Preference Ringing Line Preference Speed Dialing Personal Speed DialTo assign PSD numbers Enter Spd Dial displays To dial a PSD number by entering the speed dial bin number To check a PSD numberTo delete a PSD number Cleared Spd Dial displays System Speed Dial To indicate Enter/Press Shown on Display? To check an SSD number To assign SSD numbersTo dial an SSD number by entering the speed dial bin number Speed Dial Linking To delete an SSD number To link multiple SSD numbers to a PSD bin To use a PSD Key that links multiple SSDsTo manually link speed dial keys together Stored Psdxxx displays DBS 576 USA, Revised 6/11/98 185 To enter D Press the first soft key on the top left DBS 576 USA, Revised 6/11/98 187 188 Timed Reminder Call Trunk Access To set the Timed Reminder Call featureTo cancel the Timed Reminder Call feature Enter Alarm hhmm displays CO Line Key Trunk Access Direct Trunk AccessTo access an outside line To use Direct Trunk Access MCO Line Preference MCO Trunk AccessTo place a call using MCO Line Preference MCO Trunk Access Codes To seize an idle trunk Trunk Queuing To set Trunk QueuingTo respond to the Trunk Callback alert tone Wait CBK-TRK displays Variable Mode To enable Variable ModeTo Execute a Variable Mode Function To cancel Variable Mode Variable Mode Display Displays at Position Flexible Screen Positions Voice Recognition Volume ControlTo adjust the volume while your phone is in use To use a Walking Class of Service code Walking TRS Class of ServiceTo adjust ringer volume while your phone is idle FF8-1-08 Walking Class of Service Code 200 Dslt Features Dslt FeaturesSection 700 Operation Digital Single Line Telephone Dslt Dslt Features DBS 576 USA, Revised 6/11/98 205 206 DBS 576 USA, Revised 6/11/98 207 208 DBS 576 USA, Revised 6/11/98 209 To respond to the callback request DBS 576 USA, Revised 6/11/98 211 212 To cancel Call Forwarding and DND Call Forwarding and Do-Not-Disturb 214 To retrieve a call placed on System Hold FF1-0-01 Floating Hold on Hold Key FF1-2 Dial Plan DBS 576 USA, Revised 6/11/98 217 218 DBS 576 USA, Revised 6/11/98 219 220 FF1-3 MCO Inbound Trunk Group Members FF1-2 Dial Plan Call on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 223 224 To set Automatic Camp-on To set Manual Camp-on To establish a three-party conference call DBS 576 USA, Revised 6/11/98 227 228 DBS 576 USA, Revised 6/11/98 229 230 DBS 576 USA, Revised 6/11/98 231 You cannot change from voice call to tone call DBS 576 USA, Revised 6/11/98 233 To use onhook dialing DBS 576 USA, Revised 6/11/98 235 236 DBS 576 USA, Revised 6/11/98 237 238 To indicate Enter/Press 240 DBS 576 USA, Revised 6/11/98 241 To use a PSD that links multiple SSDs To manually link speed dials together DBS 576 USA, Revised 6/11/98 243 FF1 MCO Access FF1-2 Dial Plan FF5-2 MCO Trunk Group Outbound Lift the handset or press the ON/OFF key Outside dial tone DBS 576 USA, Revised 6/11/98 247 248 SLT Features SLT FeaturesSection 700 Operation DBS 576 USA, Revised 6/11/98 251 252 Up to 20 extensions can be included in an attendant group To set Extension Busy Override DBS 576 USA, Revised 6/11/98 255 256 OperationChapter 7. SLT Features 258 While on a call, hookflash Intercom dial tone Floating Hold Retrieve Only FF1-0-03 Extension COS Hookflash Control on SLTs Call Park DBS 576 USA, Revised 6/11/98 263 264 FF1-2 Dial Plan FF5-3 MCO Inbound Trunk Group Members Calls on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 267 268 FF1-2 Dial Plan FF1-0-03 Extension COS 270 DBS 576 USA, Revised 6/11/98 271 Do-Not-Disturb DND DBS 576 USA, Revised 6/11/98 273 Flash Send To send a flash on a CO line DBS 576 USA, Revised 6/11/98 275 276 CO call type may be either multiple ring, direct, or camp-on 278 DBS 576 USA, Revised 6/11/98 279 280 DBS 576 USA, Revised 6/11/98 281 282 DBS 576 USA, Revised 6/11/98 283 Press the * key Replace the handset DBS 576 USA, Revised 6/11/98 285 286 FF1 MCO Access FF5-2 MCO Trunk Group Outbound Lift the handset Outside dial tone DBS 576 USA, Revised 6/11/98 289 290 Appendix A. ARS and TRS Operation TRS Features Detailed Description ARS/TRS Features Leading Digits Table ARS Level TRS Configuration and Operation Time List Table TRS Programming/Operation Overview Figure A-6. TRS Flowchart Example TRS Configuration Situation Implementation Tenant Name XYZ Department Stores Tenant # 1 Tenant Name XYZ Department Stores Tenant Number Originator TRS Level Properties Origination TRS Class Origination TRS Level Prefix ID Restriction Number Prefix ID ARS Configuration and Operation ARS/TRS Programming/Operation Overview Figure A-7. ARS/TRS Flowchart Page 1 Figure A-8. ARS/TRS Flowchart Page 2 Example ARS Configuration 310 Figure A-9. Example System Configuration 312 Operation Table A-7. Example User Needs Worksheet Table A-8. Example MCO Tenant/Trunk Groups Worksheet Table A-9. Example Origination TRS Level Plan Originator ARS Level Properties Origination TRS Class Origination TRS/ARS Level Prefix Prefix ID Restriction Route Type Route Pattern Restriction Route Pattern Digits to TRS Level Number Time List Table Day Of Week Sun Mon X Tue X Wed Thu Fri Sat Table A-15. Example -Time List Table Route List Table Priority Pattern Route Pattern # Trunk Group Digit Modify Pattern # Index Index Operation Disa Dtmf ISDN/BRI 330 Dslt Key Telephone SLT BGM/MOH Internal Hold MCO