DBS 576 USA, Revised 6/11/98 209 | Panasonic 524X07801B guide

Section 700 - Operation

Chapter 6. DSLT Features

Operation

To use Extension Busy Override:

	Action	Result

1.	Lift the handset or press the ON/OFF key.	Intercom dial tone

2.	Dial the extension number.	Busy tone

3.	Enter the Busy Override code (default = 9).	• Alert tone sounds to both extensions
		(system programming required)
		• Connected to both parties

Hardware Requirements

•N/A

Related Programming

•FF1-0-01: Splash Tone (Busy Override)

•FF1-0-03: Extension COS (Manual DND Override Send)

•FF1-0-03: Extension COS (Forced DND Override)

•FF1-2: Dial Plan

•FF3: Extension COS

•FF3: Data Security

Considerations

•You cannot break in on three-party con ference calls.

•The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden.

Callback Request

CPC-96, CPC-288, and CPC-576 Version 1.0

Description

If you dial a busy extension, Callback Request enables the System to call you back when that extension becomes free. When you answer, the System automatically rings the called party again.

Operation

To set a Callback Request:

	Action	Result

1.	Lift the handset or press the ON/OFF key.	Intercom dial tone

2.	Dial the extension number.	Busy tone

576-13-700

DBS 576 (USA), Revised 6/11/98

209

Image 209

Panasonic 524X07801B manual DBS 576 USA, Revised 6/11/98 209

Contents

524X07801B Issued 6/11/98 FCC Warning Battery Recycling Statement Contents Distinctive Ringing Door Box Key Telephone Features User Maintenance Call Hold Dslt Features Account Codes SLT Features Call Hold ARS and TRS Operation ARS Configuration and Operation About This Manual Abbreviation List List of Features Topic Maintenance Features Extension Features 173 List of Features System Features System FeaturesSection 700 Operation OperationChapter 3. System Features Attendant Groups AEC Disconnect Automatic Call Distributor Automatic Route Selection Background Music/MOH Separation Battery BackupAutomatic Trunk to Trunk Transfer Built-In Voice Processing Unit Building Block Expansion Capability Call Progress Tones Centrex/PBX Compatibility Caller ID Class of Service Trunk/Tie Class of Service Class of Service Extension Feature Class of Service Ext/Ext Restriction MCO Incoming Call Answer Allow/Restrict Direct Inward Dial Ringing Class of Service Trunk to Trunk RestrictionCO Ringing Types Direct In Line Ringing Direct Inward System Access Ringing CO Trunk Interface did CO Trunk InterfaceMultiple Ringing CO Trunk Interface ISDN-PRI CO Trunk Interface Ground StartCO Trunk Interface Isdn BRI CO Trunk Interface Loop Start Computer Telephony Integration Capability Data Security Day/Night System Mode To switch Day/Day 2/Night modes using Feature Access Codes Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access To make a Disa call to an outside number Distinctive RingingTo make a Disa call to an extension To answer a door box Door Box Digital Key Telephones Extension InterfaceDoor Box Sensor ISDN/BRI S-Point Interface Analog Device CapabilityDP/DTMF Single Line Telephones SLTs ISDN/PRI S-Point Interface Flexible Numbering Plan Pilot Terminal Hunt Group Free SlotHunting Groups Pilot Distributed Hunt Group Switch Back Hunt GroupCircular Hunt Group Next Extension/Hunt Group MCO Tenant Group Internal Hold Tone Memory Backup Name Assignments Music-on-Hold C D E F XXX displays where Extension Name AssignmentsNO.= Example 1. Large-display phone Example 2. Small-display phone C D E F G H I J K L M N O P Q R S T U V W Speed Dial Name Assignments SSD Network Facilities Non-Blocking Architecture Power On Maintenance Power Failure Transfer Ringing Modes Programming DevicesTelephone Programming PC-Based Customizing Tool Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing Busy Lamp Field Ringing Did Day/Night Busy/Delayed RingingDid Day/Night Ringing Slide Ringing Busy Lamp Field Delayed RingingAlarm Ringing Station Message Detail Recording SSD TRS Override Output data format Toll Restriction Service To access a trunk group Trunk Access Groups Virtual Port used for Floating Hold Virtual PortVirtual Port used for Virtual Extension Call Forward ID Code for Voice Mail Voice Mail Integration Third PartyAnswer Supervision for Voice Mail To clear the ID Code DID/DNIS/DDI Voice Mail ID CodeTo set a Call Forward ID Code for Voice Mail To retrieve a message at Voice Mail High Priority Message WaitingMessage Key ID Code To use a Voice Mail Transfer key Voice Mail Transfer KeyTo assign a Voice Mail Transfer key from a phone FF4 FF Key Programming FF Key Assignments User Maintenance About User Programming Introduction Set System Date/Time/Day To enter User Maintenance modeTo change the system date, time, and day of week User Maint displays Day of the Week displays Set Personal Speed Dial NumbersTo set PSD numbers 8101 PSD Assignment displays Set Personal Speed Dial NamesPSD Number displays EXT Number displays C D E F PXX displays where PSD Name displays Press the Auto key to exit the PSD name entry mode C D E F G H I J K L M N O P Q R S T U V W Operation User Maintenance To set SSD numbers Set System Speed Dial Numbers8102 SSD Assignment displays SSD Number displays SSD Name displays Set System Speed Dial Names 8102 Set System Speed Dial Index Enter Index # displays SSD Index displays 8103 Extension Name displays Set Extension NamesEXT Number/Name displays Enter EXT # displays To set the Verified Account code Set Verified Account Codes8104 Verified Accd displays Table Number XXXAccount Cod displays where0002 To set the Call Forward ID code Set Call-Forward ID Codes for Voice Mail8105 FWD ID Code displays To set the Message Key ID code Set Message Key ID Code To set the Mode Schedule Set Mode Schedule Values Address NOs MMDD, HHMM, or 1st Mode 2nd Mode 3rd Mode 4th Mode 5th Mode To set the Special Day Modes Set Special Day Mode Special Day Start Time/Mode addresses & values 1002 Day 01-1 Mode displays 1011 Mmdd 1099 Date 1143 Set Exception Day Mode To set the Exception Day Modes Mmdd Hold Set Day of Week Mode8107-2 200-211 Hold Week PTN displays To set the Day of Week Modes300 1st SUN Pattern displays Sunday Set Walking TRS Codes 8109 Set Call Forward Busy Destination ExtensionTRF of Cfwd displays CFWD-Busy EXT # displays Enter Code displays Set Call Forward No Answer Destination Extension CFWD-NoANS Ext displays Set Caller ID Logging Extensions CID Logging # displays 8110CID Logging EXT displays 108 Key Telephone Features Key Telephone FeaturesSection 700 Operation OperationChapter 5. Key Telephone Features Account Codes Key Telephone Non-Verified Account Codes Non-Verified Account CodesVerified Account Codes To enter an account code before making a call To enter an account code during an outside call Verified Account CodesTo make an outside call that requires an account code Enter Account# displays Call Attendant displays Attendant Group CallsTo call an attendant group To use Auto Repeat Dial Auto Repeat DialBackground Music To turn Background Music on Busy OverrideTo turn Background Music off BGM OFF displays To use Extension Busy Override To respond to a callback request Callback RequestTo set a Callback Request To set Call Forwarding-All Calls Call ForwardingCall Forwarding-All Calls To set Call Forwarding Busy To cancel Call Forwarding-All CallsCall Forwarding Busy To set Call Forwarding No Answer To cancel Call Forwarding BusyCall Forwarding No Answer Call Forwarding-All Calls and Do-Not-Disturb To cancel Call Forwarding No AnswerTo cancel Call Forwarding-All Calls and DND To place a call on System Hold Call HoldSystem Hold To place a call on Floating Hold Floating HoldTo retrieve a held call on a specific trunk To retrieve a call from Floating Hold Exclusive HoldTo place a call on Exclusive Hold To retrieve a call from Exclusive Hold To place a call on Broker’s Hold Broker’s Hold To park a call at another extension To park a call on this extensionTo retrieve a transfered call park Park Hold displays Extension Group Pickup Call Pickup To use Specified Group Pickup To use Extension Group Pickup All CallsTo use Extension Group Pickup External Calls Trunk Group Pickup Extension Direct PickupTo use Extension Direct Pickup To use Trunk Group Pickup Trunk Direct Pickup Call TransferSupervised Transfer To use Trunk Direct Pickup Talk-EXT Name or Number displays To supervise the transfer of a call to another extensionTo supervise the transfer of a call to an outside number Unsupervised Transfer To camp a call onto a busy extension Camping a Call Onto a Busy Extension Call log maximums Caller ID Call Log To view the Call Log Call Log Operation on a Small Display Key Telephone To store the Call Log number in a personal speed dial To outdial from the Call Log 032015553456 044045554321 Call Log Operation on a Large Display Key Telephone 140 To use Automatic Camp-on Camp-on Call Waiting To use Manual Camp-on To answer a Camp-on Call Waiting signal Three-Party Conferencing Conference CallsTo establish a 3-party conference call CNF1CO XXX or EXT XXX Eight-Party Conferencing Display Information Large Display Phone Small Display Phone Variable ModeChanging the Display Contrast Large-LCD Display During Idle To set DND for your own extension Do-Not-Disturb To cancel DND for another extension To cancel DND for your own extensionTo set DND for another extension DND Cleared displays DSS/72 Console DP to Dtmf Signal ConversionTo switch from DP to Dtmf dialing Flash EM/24 Console Enter Function# displays To assign Fixed Feature codes to an FF keyFlexible Function Keys To erase a code stored on an FF key To assign Flexible Feature Codes to an FF keyTo check a programmed FF key Display Phone Only Cleared Function displays Feature access codes for FF key assignments ∗#50 156 774 Handsfree Answerback Handsfree Operation To answer calls using Handsfree Answerback To initiate Handsfree Operation To answer calls using the Headset OperationHeadset Operation Considerations Hot Dial PadHot Line Intercom Calling Last Number Redial To make a call using Intercom Calling To automatically redial the last number dialed Line AppearancesDSS/BLF Appearances To pick up a call on a DSS/BLF key To make an intercom call using the DSS/BLF keyTo assign a DSS/BLF key Multi-CO MCO Appearances Direct Line Appearances Operation Message Key Message Waiting / Callback To leave a message waiting indication To cancel a callback messageTo answer a message waiting indication callback MSG Accepted displays Mute Function To block outgoing audio using the Microphone Mute Offhook Monitor Offhook SignalingTo put a call on speaker using the Offhook Monitor To make an Ohva After receiving an offhook signal during a callOffhook Voice Announce To answer an Ohva To transfer a call using Ohva To program a one-touch key for outside telephone numbers To answer a call after it has been announced using the OhvaOne-Touch Keys To chain 2 to 6 SSD numbers to a single one-touch key To check a programmed one-touch key Onhook Dialing To make a PagingTo dial onhook Meet-Me Answer Reset CallTo answer a page using Meet-Me Answer Ringing Line Preference To answer a call using Ringing Line Preference Personal Speed Dial Speed DialingTo assign PSD numbers Enter Spd Dial displays To check a PSD number To dial a PSD number by entering the speed dial bin numberTo delete a PSD number Cleared Spd Dial displays To indicate Enter/Press Shown on Display? System Speed Dial To check an SSD number To assign SSD numbersTo dial an SSD number by entering the speed dial bin number To delete an SSD number Speed Dial Linking To use a PSD Key that links multiple SSDs To link multiple SSD numbers to a PSD binTo manually link speed dial keys together Stored Psdxxx displays DBS 576 USA, Revised 6/11/98 185 To enter D Press the first soft key on the top left DBS 576 USA, Revised 6/11/98 187 188 Timed Reminder Call To set the Timed Reminder Call feature Trunk AccessTo cancel the Timed Reminder Call feature Enter Alarm hhmm displays Direct Trunk Access CO Line Key Trunk AccessTo access an outside line To use Direct Trunk Access MCO Line Preference MCO Trunk AccessTo place a call using MCO Line Preference To seize an idle trunk MCO Trunk Access Codes To set Trunk Queuing Trunk QueuingTo respond to the Trunk Callback alert tone Wait CBK-TRK displays To enable Variable Mode Variable ModeTo Execute a Variable Mode Function To cancel Variable Mode Flexible Screen Positions Variable Mode Display Displays at Position Voice Recognition Volume ControlTo adjust the volume while your phone is in use To use a Walking Class of Service code Walking TRS Class of ServiceTo adjust ringer volume while your phone is idle FF8-1-08 Walking Class of Service Code 200 Dslt Features Dslt FeaturesSection 700 Operation Dslt Digital Single Line Telephone Dslt Features DBS 576 USA, Revised 6/11/98 205 206 DBS 576 USA, Revised 6/11/98 207 208 DBS 576 USA, Revised 6/11/98 209 To respond to the callback request DBS 576 USA, Revised 6/11/98 211 212 Call Forwarding and Do-Not-Disturb To cancel Call Forwarding and DND 214 To retrieve a call placed on System Hold FF1-0-01 Floating Hold on Hold Key FF1-2 Dial Plan DBS 576 USA, Revised 6/11/98 217 218 DBS 576 USA, Revised 6/11/98 219 220 FF1-3 MCO Inbound Trunk Group Members FF1-2 Dial Plan Call on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 223 224 To set Manual Camp-on To set Automatic Camp-on To establish a three-party conference call DBS 576 USA, Revised 6/11/98 227 228 DBS 576 USA, Revised 6/11/98 229 230 DBS 576 USA, Revised 6/11/98 231 You cannot change from voice call to tone call DBS 576 USA, Revised 6/11/98 233 To use onhook dialing DBS 576 USA, Revised 6/11/98 235 236 DBS 576 USA, Revised 6/11/98 237 238 To indicate Enter/Press 240 DBS 576 USA, Revised 6/11/98 241 To manually link speed dials together To use a PSD that links multiple SSDs DBS 576 USA, Revised 6/11/98 243 FF1 MCO Access FF1-2 Dial Plan FF5-2 MCO Trunk Group Outbound Lift the handset or press the ON/OFF key Outside dial tone DBS 576 USA, Revised 6/11/98 247 248 SLT Features SLT FeaturesSection 700 Operation DBS 576 USA, Revised 6/11/98 251 252 Up to 20 extensions can be included in an attendant group To set Extension Busy Override DBS 576 USA, Revised 6/11/98 255 256 OperationChapter 7. SLT Features 258 While on a call, hookflash Intercom dial tone Floating Hold Retrieve Only FF1-0-03 Extension COS Hookflash Control on SLTs Call Park DBS 576 USA, Revised 6/11/98 263 264 FF1-2 Dial Plan FF5-3 MCO Inbound Trunk Group Members Calls on exclusive hold cannot be picked up DBS 576 USA, Revised 6/11/98 267 268 FF1-2 Dial Plan FF1-0-03 Extension COS 270 DBS 576 USA, Revised 6/11/98 271 Do-Not-Disturb DND DBS 576 USA, Revised 6/11/98 273 To send a flash on a CO line Flash Send DBS 576 USA, Revised 6/11/98 275 276 CO call type may be either multiple ring, direct, or camp-on 278 DBS 576 USA, Revised 6/11/98 279 280 DBS 576 USA, Revised 6/11/98 281 282 DBS 576 USA, Revised 6/11/98 283 Press the * key Replace the handset DBS 576 USA, Revised 6/11/98 285 286 FF1 MCO Access FF5-2 MCO Trunk Group Outbound Lift the handset Outside dial tone DBS 576 USA, Revised 6/11/98 289 290 Appendix A. ARS and TRS Operation Detailed Description TRS Features Leading Digits Table ARS/TRS Features ARS Level Time List Table TRS Configuration and Operation TRS Programming/Operation Overview Figure A-6. TRS Flowchart Situation Example TRS Configuration Implementation Tenant Name XYZ Department Stores Tenant # 1 Tenant Name XYZ Department Stores Tenant Number Originator TRS Level Properties Origination TRS Class Origination TRS Level Prefix ID Restriction Number Prefix ID ARS/TRS Programming/Operation Overview ARS Configuration and Operation Figure A-7. ARS/TRS Flowchart Page 1 Figure A-8. ARS/TRS Flowchart Page 2 Example ARS Configuration 310 Figure A-9. Example System Configuration 312 Operation Table A-7. Example User Needs Worksheet Table A-8. Example MCO Tenant/Trunk Groups Worksheet Table A-9. Example Origination TRS Level Plan Originator ARS Level Properties Origination TRS Class Origination TRS/ARS Level Prefix Prefix ID Restriction Route Type Route Pattern Restriction Route Pattern Digits to TRS Level Number Time List Table Day Of Week Sun Mon X Tue X Wed Thu Fri Sat Table A-15. Example -Time List Table Route List Table Priority Pattern Route Pattern # Trunk Group Digit Modify Pattern # Index Index Operation Disa Dtmf ISDN/BRI 330 Dslt Key Telephone SLT BGM/MOH Internal Hold MCO