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Panasonic 524X07801B Tenant Name XYZ Department Stores Tenant Number 1

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Section 700 - Operation Appendix A. ARS and TRS Operation

576-13-700 DBS 576 (USA), Revised 6/11/98 301

Table A-2. Example - MCO Tenant/Trunk Groups Worksheet

Tenant Name XYZ Department Stores Tenant Number 1

Trunk Group

Number (0-99) Description

(Two-Way CO LS, Tie Line, FX,

etc.)

Trunks in Trunk Group (Number/BSSC) Usage (MCO1 - Dial “9”,

MCO2 - dial “81”, Direct

Access Only, etc.)

1 Two-Way CO Loop Start 1-24 MCO 1 - Dial “9”

Contents

Main Page Contents Page Chapter 4. User Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 5. Key Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . 109 Page Chapter 6. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 01 Chapter 7. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Page Chapter 8. ARS and TRS Operation . . . . . . . . . . . . . . . . . . . . . . . . 291 Chapter 1. About This Manual Organization Purpose Abbreviation List Page Page Page Page Page Page Chapter 3. System Features Page Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Processing Unit Call Progress Tones Caller ID Centrex/PBX Compatibility Class of Service Class of Service - Trunk/Tie Number Feature Class of Service - Ext/Ext R estriction Class of Service - Extension Feature Page Class of Service - Trunk to Trunk Restriction CO Ringing Types Direct Inward Dial Ringing Direct In Line Ringing Direct Inward System Access Ringing Multiple Ringing CO Trunk Interface CO Trunk Interface - DID CO Trunk Interface - Ground Start CO Trunk Interface - ISDN BRI CO Trunk Interface - ISDN-PRI CO Trunk Inter face - Loop Start Computer Telephony Integration Capability Data Security Day/Night System Mode Manual Day/Night Mode Switch Mode Procedure Indication Automatic Day/Night Mode Switch Mode Procedure Indication Digital Pad Direct Inward System Access N/A FF1-0-26: DISA Incoming Code Distinctive Ringing Door Box Door Box Sensor Extension Interface Digital Key Telephones Analog Device Capability DP/DTMF Single Line Telephones (SLTs) ISDN/BRI S-Point Interface ISDN/PRI S-Point Interface Flexible Numbering Plan Free Slot Hunting Groups Pilot Terminal Hunt Group Pilot Distributed Hunt Group Switch Back Hunt Group Circular Hunt Group Next Extension/Hunt Group Internal Hold Tone MCO Tenant Group Memory Backup Music-on-Hold Name Assignments Extension Name Assignments Page Page Speed Dial Name Assignments SSD Names: To set SSD names using a large-display or small-display phone: Network Facilities Network Call Transfer Network Extension Calling Network Paging Network Call Routing Non-Blocking Architecture Power Failure Transfer Power On Maintenance Programming Devices Telephone Programming PC-Based Customizing Tool Ringing Modes Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing DID Day/Night Ringing DID Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing Slide Ringing Alarm Ringing SSD TRS Override Station Message Detail Recording Page Toll Restriction Service Trunk Access Groups Virtual Port Virtual Port used for Virtual Exten sion Virtual Port used for Floati ng Hold Voice Mail Integration (Third Party) Answer Supervision for Voice Mail Call Forward ID Code for Voice Mail DID/DNIS/DDI Voice Mail ID Code High Priority Message Waiting Message Key ID Code Voice Mail Transfer Key FF4 (FF Key Programming): FF Key Assignments Chapter 4. User Maintenance Introduction About User Programming Note: Set System Date/Time/Day Set Personal Speed Dial Numbers To set PSD numbers: Set Personal Speed Dial Names To set PSD names using either a large-display or small-display phone: Page Page Page Set System Speed Dial Numbers To set SSD numbers: Set System Speed Dial Names To set SSD names using either a large-display or small-display phone: Set System Speed Dial Index To set SSD index using either a large-display or small-display phone: Page Set Extension Names To set extension names using either a large-display or small-display phone: Set Verified Account Codes Page Set Call-Forward ID Codes for Voice Mail To set the Call Forward ID code: Set Message Key ID Code To set the Message Key ID code: Set Mode Schedule Table 9. Mode Schedule Patterns - addresses & values Set Special Day Mode To set the Special Day Modes: Table 10. Special Day Start Time/Mode - addresses & values Special Day 2 Special Day 3 Special Day 4 Special Day 5 Special Day 6 Special Day 7 Special Day 8 Special Day 9 Special Day 10 Special Day 11 Special Day 12 Special Day 13 Special Day 14 Special Day 15 Special Day 16 Special Day 17 Set Exception Day Mode To set the Exception Day Modes: Set Day of Week Mode To set the Day of Week Modes: Table 12. Day of the Month - addresses -- DAY OCCURRENCE -- Set Walking TRS Codes You can assign Walking TRS Codes for each extension. To set Walking TRS Codes using either a large-display or small-display phone: -- DAY OCCURRENCE -- Set Call Forward Busy Destination Extension Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions . To set a Caller ID Logging Extensions using either a large-display or small-display phone: Page Chapter 5. Key Telephone Features Page Page Key Telephone Page Page Page Auto Repeat Dial Background Music Page Page Page Page To cancel Call Forwarding-All Calls: When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded. To set Call Forwarding - Busy: Page Call Forwarding-All Calls and Do-Not-Disturb Page Floating Hold Note: Page Page Page Page Page Page Page To supervise the transfer of a call to another extension: To supervise the transfer of a call to an outside number: Page Page Caller ID Call Log Call Log Operation on a Small Display Key Telephone To view the Call Log: Example Caller ID Call Log (Small Display Telephone): 08:30 Fri Oct 24 01:2015553678 To outdial from the Call Log: To store the Call Log number in a personal speed dial: Call Log Operation on a Larg e Display Key Telephone Page Camp-on (Call Waiting) Page Page Page Display Information Large Display Phone Small Display Phone Note: Changing the Display Contrast Do-Not-Disturb Page DP to DTMF Signal Conversion DSS/72 Console EM/24 Console Flash Flexible Function Keys Note: Page Feature Description Fixed Feature Code Default Flexible Feature Code Feature Description Fixed Feature Code Default Flexible Feature Code Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Considerations Page Page Line Appearances DSS/BLF Appearances Page Direct Line Appearances Multi-CO (MCO) Appearances Operation Message Key Operation Action Page Note: Mute Function Offhook Monitor Page To answer an OHVA: To transfer a call using OHVA: One-Touch Ke ys To assign an System Speed Dial (SSD) numbers to a one-touch key: To chain 2 to 6 SSD numbers to a single one-touch key: Onhook Dialing Page Page Ringing Line Preference Page Page Page Page Note: Page Speed Dial Name Assignments SSD Names: To set SSD names using a large-display or small-display phone: Example 1. Large-display phone To enter D: a. Press the first soft key on the top left. Page Page Page Page CO Line Key T runk Access MCO Line Preference Page Page Variable Mode Page Voice Recognition Volume Control Page Page Page Chapter 6. DSLT Features Page Digital Single Line Telephone Page Page Page Auto Repeat Dial Background Music Page Page Page To set Call Forwarding-All Calls: To cancel Call Forwarding-All Calls: When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded. Page Call Forwarding and Do- Not-Disturb Page Floating Hold Page Page Page Page Page Page Page Page Camp-On (Call Waiting) Page Page Page Do-Not-Disturb DP to DTMF Signal Conversion Flash Page Page Page Onhook Dialing Note: (All Versions) Page Page Page Page Page Note: Page Page Page Page Page Page Page Chapter 7. SLT Features Topi c Pag e Page Page Page Page Page Page Page Call Forwarding and Do- Not-Disturb Page Floating Hold (Retrieve Only) Page Page Page Page Page Page Page Camp-On (Call Waiting) Page Page Page Do-Not-Disturb (DND) Page Flash Send Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix A. ARS and TRS Operation Introduction Detailed Description TRS Features TRS Class Features Outgoing Dialed Digit Maximum Dialing Restriction During Inbound Calls ARS/TRS Features TRS Class Features TRS Class - ARS Routing TRS Level ARS Level Dialing Analysis Leading Digits Table Analyze Digits Table Time List Table Route List Table TRS Configuration and Operation TRS Programming/Operation Overview Page Example TRS Configuration Situation Implementation Tenant Name XYZ Department Stores Tenant # 1 (1-72) Tenant Name XYZ Department Stores Tenant Number 1 Originator TRS Level TRS Level Properties Origination TRS Class Origination TRS Level (0-9) Page Page ARS Configuration and Operation ARS/TRS Programming/Operation Overview Page Page Example ARS Configuration Situation Page Page Page Implementation Tenant Name XYZ Department Stores Tenant # 1 (1-72) Tenant Name XYZ Department Stores Tenant Number 1 Originator TRS Level TRS Level Properties Originator ARS Level ARS Level Properties Origination TRS Class Origination TRS/ARS Level (0-9) Page Page Page Page Route List Table Route List Pattern Number (1-500) Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 Route Pattern # Trunk Group Digit Modify Pattern # Digit Modify Pattern # Delete Digits (Prefix, up to 24 digits) Add Digits Index A B C Page D E F H I K L M N O P Q R S T U V W