Your request for help has been acknowledged | Polycom VSX Series

Managing the System Remotely

Requesting Technical Support from the Global Management System Administrator

1.From the Place A Call screen, press on the remote.

2.Select Support and press on the remote.

You see the following message:

Tech Support will be alerted to phone you at the following number. Continue?

Enter your contact telephone number.

The VSX system sends your information to the

Global Management System administrator.

You see the following message:

Tech Support has been alerted. You can also call this number for assistance.

The message displays the telephone number you entered for Tech Support on the My Information screen.

The VSX system displays the message from Global Management System:

Your request for help has been acknowledged.

The Global Management System administrator opens the alert message containing your telephone number.

Global Management System sends a message to your VSX system.

The Global Management System administrator calls you.

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Polycom VSX Series manual Your request for help has been acknowledged

Contents

Administrator’s Guide for the VSX Series Trademark Information About This Guide Administrator’s Guide for the VSX Series Contents Configuring Network Use Customizing the VSX System Managing the System Remotely System Usage and Statistics Diagnostics and General Troubleshooting Administrator’s Guide for the VSX Series This guide covers instructions for the following models VSX Models Name Component Description VSX 3000 and VSX 3000A Desktop Systems VSX 5000 system includes the following components VSX 5000 Set-top System VSX 6000 and VSX 6000A Set-top Systems VSX 7000 and VSX 7000s Set-top Systems VSX 7000e includes the following components VSX 7000e Component System Setting Up the VSX 7000e System VSX 8000 system includes the following components VSX 8000 Component System Breakthrough Video Quality Key Features Rich Conference Experience Industry-Leading Audio Quality Enhanced User Experience Easy Installation Remote Management Security System Back Panel Views VSX 3000 and VSX 3000A Connector Panel Power switch VGA output from system Power connector For power supplyVSX 5000 Back Panel Conference link VSX 6000 Back Panel From system For main monitor VSX 6000A Back PanelVideo output Audio output from system VSX 7000 Back Panel Power switch Conference link VCR/DVD input to system VSX 7000s Back PanelVGA output from system For VGA monitor VCR/DVD output from system VSX 7000e Back Panel VCR/DVD input to Camera 1 control System ConnectorLine level audio Analog phone Port Input to system Network interface bay VCR/DVD input Analog phone To system Port Camera 1 control VSX 8000 Back PanelIR sensor Input to Balanced audio System Positioning Desktop Systems Positioning the System Positioning Set-top Systems Positioning Component Systems Connecting to the LAN Connecting to Other Networks Connecting Desktop Systems to the Isdn BRI Network Serial If your network is You will need35/RS-449/ RS-530 VSX system Network interface module Additional device Connecting Document Cameras to Desktop Systems Connecting CamerasConnecting Cameras to Set-top Systems Connecting Cameras to Component Systems Using a Desktop System as the Monitor for a Computer VSX System Main Monitor Second Monitor Connecting Monitors and ProjectorsConnecting Monitors to Set-Top Systems Connecting Monitors to Component Systems About Polycom Microphones and the SoundStation VTX Connecting Microphones or a SoundStation VTX Administrator’s Guide for the VSX Series Setting Up Your System Hardware Placing Polycom Microphones to Send Stereo from Your Site One Microphone Two Microphones This is valid This is not valid Not used Left Connecting Speakers or Headphones to Desktop Systems Connecting SpeakersConnecting Speakers to Set-top Systems Connecting Speakers to Component Systems Placing Speakers to Play Stereo from Far Sites Connecting VCR/DVDs Connecting Content Sharing Equipment Points to note about Visual Concert VSX Connecting a Visual Concert VSX to Set-top Systems Or 10 ft 3 m 2457-20910-002 Connecting Computers to Component Systems Connecting an ImageShare II to Component Systems Connecting Touch-Panel Controls Connecting Control and Accessibility EquipmentConnecting Closed Captioning Equipment Connecting IR Sensors to VSX 8000 Systems Powering OnPowering On the VSX 3000 or VSX 3000A Desktop System VSX 3000 and VSX 3000A systems have three power switches Powering On Set-top and Component Systems Getting the Network Ready Configuring Network Use This information Your Network Connectivity ChecklistShould be provided by Configuring with the Setup Wizard Configure these settings Configuring LAN PropertiesGo to System Admin Settings LAN Properties Select and configure these settings Go to System Admin Settings Network IP H.323 Settings Configuring IP Network SupportSpecifying H.323 Settings Authentication Setting Description Use GatekeeperAvailable when Use Gatekeeper is set to Specify with PIN Gatekeeper IP Multipoint Calls Setting Description UsePathNavigator for Configuring Integration with Avaya Networks Select two or three times and configure these settings Configuring Network Use Go to System Admin Settings Network IP SIP Settings Specifying SIP Settings Integration with Microsoft Live Communications Server LCS Show My Offline Contacts Setting Description Display Contacts Go to System Admin Settings Network IP Quality of Service Specifying Quality of Service Setting Description Fixed Ports Configuring the System for Use with a Firewall or NATGo to System Admin Settings Network IP Firewall Setting Description Enable Setting Description TCP PortsTraversal NAT Configuration UDP Ports Enterprise Location B Service ProviderEnterprise Location a IP Network Go to System Admin Settings Network Isdn Configuring Isdn SupportConfiguring the BRI Network Interface Configuration Setting Description Isdn SwitchSetting Description Area Code Protocol Isdn Voice Configuring the PRI Network Interface Switch Protocol Setting Description Line SignalingSetting Description Numbering Plan Restore Defaults Line Termination PRI E1 only Go to System Admin Settings Network V.35/RS-449/RS-530 Configuring the Serial V.35/RS-449/RS-530 Network Interface Delayed DCD Setting DescriptionAnswer on DSR Hangup Use RTS Signal for Setting Description Crypto ResyncSetting Description Enable Broadcast Enable People+Content Go to System Admin Settings Network Telephony Configuring Telephony with the SoundStation VTXSetting Description Room Telephone System Telephone Go to System Admin Settings Network Call Preference Configuring Call Preferences Enable Analog Enable VoiceSetting Description Preferred Dialing 320 Make sure the system is registered with a gatekeeper Configuring Dialing Order Settings Configuring the Directory Server Settings Configuring the Global Directory Directory Server. You can enter up to five addresses Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules Checking System Status ¾ Go to System Diagnostics System StatusPlacing a Test Call Keeping your Software Current Designing Video Behaviors Customizing the VSX System Go to System Admin Settings Cameras Configuring Camera Settings and Video Quality Options Out Always On Setting Description VCR/DVD Audio Camera Settings Go to this screen Configure these settings CamerasSet the RS-232 Mode to Sony PTZ camera Format to Composite. VSX Disable the Enable Polycom StereoSurround setting Points to note about using automatic camera tracking Go to System Admin Settings Monitors Monitors Configuring Monitors Output upon Setting Description MonitorScreen Saver Activation VCR Timeout Setting Description Zoom VideoTo Fit Screen Display Icons Concert VGA VisualOut VGA Out Select Dual Monitor Emulation Using in a Call Setting UpCall connects Near site presses PIP Go to System Diagnostics Video Set Output upon Screen Saver Activation to Black Configuring Content Display Configuring Content Display with People+Content IP To enable People+Content IP on a VSX system Select Horizontal Position, Vertical Position, or Phase Go to System Admin Settings Monitors Graphics VGA Configure this setting Select and select where to display ContentGo to System Admin Settings Audio Audio Settings Select two times and configure this setting Audio I/O Set Line Inputs to VCR Configuring VCR/DVD Player SettingsAdjust the VCR/DVD In Level for Adjust the VCR/DVD Out Level if Go to this screen Configure these settings MonitorsEnable VCR/DVD Audio Out Always Record Source On the microphone or on the remote control Configuring General Audio SettingsDesigning Audio Behaviors VSX Alerts you to incoming calls VSX 3000A Select and enter VCR/DVD settings for the VSX 7000e system Select and enter line input settings Select and enter VCR/DVD settings for the VSX 8000 system Select and enter speaker settings Audio Levels Set Subwoofer Speaker to Off Configuring StereoSurround SettingsPoints to note about StereoSurround Go to this screen Configure these settings Mic Placement Configuring VSX Systems for a Polycom Vortex MixerMic Identity Speaker Test Disable Echo Canceller Configuring Microphones Connected to Audio InputsSerial Ports Set RS-232 Mode to Vortex Mixer for Set Input type to Line Input Enable Echo Canceller Go to this screen Configure these settings Audio InputSelect Echo Canceller Select Enable Phantom Power to supply Configuring for Use with a Touch Panel Control Configuring RS-232 EquipmentGo to System Admin Settings General Settings Serial Port Setting Description Baud Rate Configuring for Use with a Modem To maintain this You can allow users to Security level Managing User Access to Settings and FeaturesDesigning the User Experience Select Reset System Go to System Admin Settings General Settings SecurityGo to System Diagnostics Reset System Screens that Require the Room Password for Access PIP Auto-Answer Multipoint Mute Auto-Answer Calls Setting Passwords and Security Options Using Security Mode Enabling AES Encryption Points to note about Security Mode Configuring Call Settings Setting Description Display Time Setting the Call Answering ModeCall Detail Report Recent Calls Enter the multipoint option key Configuring Multipoint CallingGo to System Admin Settings General Settings Options Multipoint Mode Go to System Admin Settings Monitors Multipoint SetupSetting Description Auto-Answer Page Including More Than Three Other Sites in a Cascaded Call Configuring Directory Settings Go to System Admin Settings General Settings Location Setting Date, Time, and LocationSetting Description Date Format Associated with your system number Select and configure these settings Customizing the Workspace Appearance Infrequent Users Kiosk ModeNew Users Advanced Users Contact List Setting Description Dialing DisplayCall Quality 164 Directory Information IP or IsdnMy Information Local Date Displaying Contacts on the Home Screen Click Utilities Screen Saver and enter Adding a Screen Saver Logo Changing System Appearance Select a tone, as desired Using Customized Camera Names and Icons Configuring Remote Control Behavior Go to System Admin Settings Network IP Streaming Configuring Streaming Calls Click Utilities View a Meeting Go to System Utilities Web StreamingClear the Start Streaming selection Audio Options for Closed Captioners Configuring Closed Captioning Providing Closed Captions for Conferences Via the System’s Serial RS-232 Port Go to Utilities Closed Caption On a computer, open a command line interface Helping Users Get Started Accessing VSX Web Using VSX Web Monitoring a Room or Call with VSX Web Creating a Localized System Name with VSX Web Go to Admin Settings General Settings System SettingsGo to Utilities Web Director Tools Remote Monitoring Managing System Profiles with VSX Web Implementing Basic Mode with VSX Web Go to Utilities Profile Center Managing Directories with VSX Web Go to Place a Call Directory Go to Utilities Import/Export DirectoryGo to Utilities Import/Export Directory Click PC VSX Requiring an Account Number for Calls Configuring Global ServicesViewing the Management Servers List Adding My Information Go to System Admin Settings Global Services My Information Your request for help has been acknowledged Go to Admin Settings Global Services Snmp Setting Up SnmpDownloading MIBs Click Download MIB and follow the onscreen instructions Configuring for Snmp Management Administrator’s Guide for the VSX Series Four Go to System Diagnostics Call Statistics and then selectCall Summary This screen Displays this information Call Statistics Go to System Diagnostics Call Statistics Content StatisticsCall Status Recent Calls Call Detail Report CDR ¾ Go to System Admin Settings Network Recent Calls Data Description Information in the CDRFollowing table describes the data fields in the CDR SIF Close your FTP session Call Detail Report Archives Administrator’s Guide for the VSX Series Sending a Message Click System SetupGo to Diagnostics Send a Message ¾ Go to System Diagnostics Diagnostic ScreensSystem Screens Quick Reference This choice Presents this information or capability Following diagnostic screens and tools are available Select Enable Basic Mode Select Enable Basic Mode Call PreferenceCall Detail Report screen Select Utilities Call Detail Select Network Trace Route Select Network PingClick Trace Route 35/RS-449/RS-530 Serial Status Select Diagnostics Audio Select Diagnostics VideoClick the Speaker Test icon Audio Meter test Select Reset System On the Diagnostics screen Select Diagnostics ResetClick the Reset System icon Delete System Settings General Troubleshooting Symptom Problem Corrective action Power and Start-upVSX 3000, VSX 3000A, VSX 5000, VSX VSX 7000, VSX 7000s Controls Access to Screens and Systems Dhcp Client is on and no On the system, go to Admin Settings GeneralSettings Security Calling Use the Ping test System Diagnostics Symptom Problem Corrective action Codes on page Appendix-11 Call Speeds screen Go to Admin Settings Network CallPreference and select Ensure that NAT Configuration is Off Go to Admin Settings Network IP FirewallSettings Monitors Monitors screen Displays Otherwise, go to Admin Settings Cameras Go to Admin Settings Monitors MonitorsVideo or Composite Select Backlight Compensation Diagnostics Call Go to Admin Settings Network IP Quality Go to System Admin Settings Cameras Selection on the Admin Settings Audio Audio Clear the Enable Polycom StereoSurroundSettings screen Cameras Symptom Problem Corrective action Go to System Admin Settings Audio Settings Output using the Speaker Test under DiagnosticsAudio Make sure that Midrange Speaker and Subwoofer Change the Isdn Voice Algorithm selection aLaw Go to System Admin Settings Network IsdnAudio Meter screen under Diagnostics Audio Settings. Select Enable Polycom Microphones if it Go to System Admin Settings Audio AudioAudio Meter screen under Diagnostics Audio to Mute VCR Far and Near Audio Or VCR Audio Out Always Internal Ringer option Audio Settings screen Settings Audio Settings screenCanceller selection on the second Admin Settings Polycom Mic but no Audio Meter screen Error Indications System lights are located on the front of your VSX system Model When the VSX system It meansSystem Lights Network Interface Lights When the BRI network interface It meansWhen the PRI network interface It means How to Contact Technical Support Video Source Output Examples for Multiple Monitors Appendix Select this To see this Near video Select this To see this Select this To see this Select this To see this Multipoint Dialing Speed Information Port Function Port Usage Following table shows other VSX port usage Following table shows Global Management System port usage Actions that Cause the System to Restart Changing the Security Mode settingConnect to My LAN Host Name Web Telnet Code Cause Definition Cause Codes Status Inquiry Code Cause Definition If this error occurs systematically, report it to your Isdn Code Cause Description PathNavigator Error CodesFollowing table lists PathNavigator error codes Code Cause Description Code Cause Description Regulatory Notices Important Safeguards License Restrictions Warranty Information Warranty Information Part 68 FCC Rules Regulatory NoticesPart 15 FCC Rules Industry Canada IC Administrator’s Guide for the VSX Series Installation Instructions Special Safety InstructionsRegulatory Notices Underwriters Laboratories Statement Plug Acts as Disconnect Device Administrator’s Guide for the VSX Series Regulatory Notices Index Index-2 Index-3 Index-4 Index-5 Index-6 See also NAT and security Fixed Ports setting Index-8 Isdn Index-10 NAT Index-12 Index-13 Snmp Index-15 VCR/DVD Index-17 Administrator’s Guide for the VSX Series Index-18